Children's Home run by Detail Personnel Care Ltd in North Northamptonshire

Inspection report for children’s home: 2688405 1 Registered provider: Detail Personnel Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned. It provides care for up to three children who have social and emotional difficulties.

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Information about this children’s home

The home is led by a manager who is experienced and registered with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 28 February 2023

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2688405 2

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Inspection date Inspection type Inspection judgement

28/02/2023 Full Good Inspection report for children’s home: 2688405 3

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Overall experiences and progress of children and young people: good

Since the last inspection, two children have moved into the home and two children have left. At the time of this inspection, two children were living at the home.

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Overall experiences and progress of children and young people: good

One child has built trusting relationships with staff. Another child who recently moved into the home is building good relationships with staff. The child enjoys being with staff and there is a lot of laughter and playfulness. One child said, ‘The staff are lovely. I can talk to any of them if I am worried or upset.’ Children feel at home, listened to and understood by the staff who care for them.

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Overall experiences and progress of children and young people: good

One child is now in education having had a significant gap in his education before moving to the home. He now consistently attends education and is looking forward to starting a college course. The other child does not yet have an education placement. However, she has now started to engage with online education and her day is structured, with educational trips and work to develop important life skills. The manager is proactive and working hard in collaboration with the social worker and virtual school to identify a school for the child. Staff understand the barriers to education and the importance of children learning at a pace that meets their needs.

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Overall experiences and progress of children and young people: good

The children take part in a range of activities, including day trips and visits to zoos and the theatre. One child is a volunteer at a local charity shop. The children and staff have made plans to take part in a local charity run. The children experience enriching activities and have opportunities to try new things. The children are helped to develop their confidence and self-esteem and to be part of the local community.

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Overall experiences and progress of children and young people: good

The manager and staff support children to feel comfortable with their identity. One child is being supported to attend an important festival as part of exploring their identity. He has been helped to understand important information in relation to his identity. The child feels safe to explore because staff have a sensitive approach and are non-judgemental.

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Overall experiences and progress of children and young people: good

Two children have left the home. Whenever possible, moves from the home are well planned. On one occasion, this was not possible. Both children were moved for safety reasons. The moves were managed sensitively so that children could have positive endings. The manager and staff keep in contact with the children to make sure these moves are completed with sensitivity.

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Overall experiences and progress of children and young people: good

The home is cosy, warm and welcoming. Children benefit from being able to keep pets at the home. The children enjoy spending time with the manager’s dog. The home has photos of the children on display. The children have personalised their bedrooms to their individual tastes. Inspection report for children’s home: 2688405 4

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How well children and young people are helped and protected: good

The manager and staff have taken appropriate action to help keep children safe. However, despite every effort, situations out of the staff’s control have meant that, at times, children have been exposed to higher-risk situations. The manager and staff are confident and well equipped to manage safeguarding incidents.

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How well children and young people are helped and protected: good

The children feel safe at the home. The manager has ensured that the staff have appropriate safeguarding training. A social worker said, ‘Children are in safe hands and they are a first-class dedicated staff team.’

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How well children and young people are helped and protected: good

Children have gone missing from home. The staff follow the procedures outlined in children’s individual protocols. The manager has regular multi-agency meetings to agree safety plans and identify any specialist support needed. Staff understand the children’s patterns of behaviour and are aware of the places that children may go. Staff keep in phone contact with children when they go missing. This ensures that children are located promptly and welcomed home. A police officer said, ‘The manager and staff are proactive, always look for children and really care.’ After an incident of a child going missing from home, staff request an independent return interview for the child from the placing local authority.

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How well children and young people are helped and protected: good

The children have individualised behaviour support plans that guide staff practice. Detailed plans and consistent approaches from the staff help the children to manage their behaviour safely. The children are involved in writing their behaviour support plan and benefit from support that they have said they prefer. Unwanted behaviours have significantly reduced.

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How well children and young people are helped and protected: good

Physical intervention is rarely used by staff to manager children’s behaviour. There have been two physical interventions. The interventions were appropriate, necessary and proportionate. The manager debriefed staff following the incidents. Staff listen to the child’s views about the restraint and explore safer ways for the child to express their feelings and emotions.

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The effectiveness of leaders and managers: outstanding

The registered manager has the skills and experience to provide highly effective staff management. They have the relevant level 5 qualification in leadership and management. The manager is supported by a competent deputy manager. There is a stable team of experienced staff. This means children receive care from staff they know and trust. One member of staff said, ‘She is the best manager I’ve had in over 30 years.’ The manager has high aspirations for the children and the staff and is an exemplary role model to staff.

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The effectiveness of leaders and managers: outstanding

Staff feel highly supported and valued by the manager. The staff receive regular and effective supervision. The manager provides staff with excellent guidance. One member of staff said, ‘Managers go above and beyond expectations for the children Inspection report for children’s home: 2688405 5 and staff.’ Staff are fully invested in the children’s progress and benefit from the manager’s experience.

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The effectiveness of leaders and managers: outstanding

The manager has built professional relationships with social workers, who speak highly of the home. One social worker said, ‘Staff are reflective, think deeply about the children and are so thoughtful.’ Another social worker said, ‘The care is excellent. It is the happiest I have ever seen the child.’

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The effectiveness of leaders and managers: outstanding

The manager has ensured that staff are provided with excellent training opportunities. Specialists, including police, a clinical psychologist, drug and alcohol workers and sexual health workers, have delivered training to staff. Most of the staff have the relevant qualification for working in residential childcare. One member of staff is completing the qualification within agreed timescales. High-quality training means that staff have the tools and knowledge to provide individualised and informed care to children.

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The effectiveness of leaders and managers: outstanding

The manager is a superb advocate for children. One child suffered a significant bereavement before moving to the home. He had no physical place to visit the deceased for several years. The manager ensured that a memorial plaque was put up. Now the child has somewhere to visit and remember the deceased, which is so important for them.

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The effectiveness of leaders and managers: outstanding

There were no requirements or recommendations made following this inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2688405 6

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Children’s home details

Registered provider: Detail Personnel Care Limited

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Children’s home details

Registered provider address: Office 32, 18 High Street, High Wycombe HP11 2BE

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Children’s home details

Responsible individual: Jennifer Henderson

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Inspector

Amy Miles, Social Care Inspector Inspection report for children’s home: 2688405 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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