Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report children's home: 2619265 1 Registered provider: Coastal Quality Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children's home

A private provider operates this children’s home. The home provides care for up to two children who may be experiencing social and emotional difficulties.

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Information about this children's home

The home registered with Ofsted in February 2021 and the manager registered in June 2023.

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Information about this children's home

One child was living in the home at the time of this inspection and was spoken to by the inspectors.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children's home: 2619265 2

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Inspection date Inspection type Inspection judgement

14/03/2023 Full Good 21/09/2021 Full Good Inspection report children's home: 2619265 3

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Overall experiences and progress of children and young people: good

The child is supported by a stable and committed staff team who hold the child in high regard. The child has developed strong relationships with staff built on trust and affection. Staff demonstrate a good knowledge and understanding of the child. This helps them to meet the child’s individual needs. The manager and staff have created a safe environment for the child to express their views, wishes and feelings.

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Overall experiences and progress of children and young people: good

The manager and staff have supported the child to seek employment and look at alternative options such as training and apprenticeships. This has been successful in the past however, the child has not been in education, employment, or training in recent months. Staff do not have access to all relevant education plans for the child, such as their personal education plan and the education health and care plan. This means that there are missed opportunities for staff to further support the child’s educational and employment needs.

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Overall experiences and progress of children and young people: good

Staff engage the child with informal learning opportunities. The child is encouraged and supported to become independent. For example, the child is learning to manage their own finances, prepare their own meals, do their laundry and care for their pet. This has helped the child to make good progress in their independence skills to support their planned move into their new accommodation.

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Overall experiences and progress of children and young people: good

The child is supported to spend valuable time with family members. Staff support family time in different ways to meet the needs of the child. This includes, going out for meals and supporting family members to visit the child’s new accommodation. This provides the child with a support network where they feel safe and are able to maintain relationships with people who matter the most to them.

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Overall experiences and progress of children and young people: good

There is a relaxed atmosphere in the home. However, the home environment requires some cleaning, redecoration, and new furniture. For example, wallpaper is damaged in the lounge, the carpet on the stairs is stained, the sofa is worn and the garden area contains cigarette butts and rubbish. The manager has a plan in place to address this and work is due to commence.

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How well children and young people are helped and protected: good

The child said they feel safe in the home and scored the home 9.5 out of ten. Staff take time to listen to the child and help them to understand their emotions. There has been no missing from home incidents since the last inspection. Staff have a good knowledge of the missing from home procedures.

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How well children and young people are helped and protected: good

Risk management plans are current, up to date, understood and followed by staff. The manager and staff speak to the child and educate them around risk taking behaviours. This has meant that risks have reduced and the child is making progress from their starting point. Inspection report children's home: 2619265 4 The manager and staff are not risk averse and allow the child to take age appropriate risks, such as having a moped and a pet. This supports the child to be more independent. A professional working with the child said, ‘I am nothing but impressed with the home, the staff have a good rapport with the child.’

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How well children and young people are helped and protected: good

Since the last inspection there has been very few significant incidents. On one occasion the child had to be held by staff. This was managed well. The manager deemed the hold to be proportionate and necessary to keep everyone safe. Areas of learning are discussed with the staff and child. Reflection on incidents supports staff’s understanding of procedures and for new strategies to be explored to minimise risk.

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How well children and young people are helped and protected: good

Staff understand their responsibilities in relation to safeguarding. The manager and staff complete training in; safeguarding, physical intervention, internet safety and trauma and attachment to ensure that they continue to have the correct skills and knowledge to support the child’s needs.

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The effectiveness of leaders and managers: good

The home is managed by a suitably qualified and experienced manager. The manager has high aspirations for the child in his care.

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The effectiveness of leaders and managers: good

The manager has day to day presence at the home and is accessible to staff. Staff feel supported and valued by the manager. One staff member said, ‘The support from the manager is absolutely brilliant.’ Another staff member said, ‘The time manager’s spend supporting staff is second to none. The manager especially, will be there for anyone at any time, all the staff are kind and considerate and want the best outcomes for the child we care for.’

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The effectiveness of leaders and managers: good

Staff receive regular supervision and appraisal in line with company policy. This gives staff the chance to reflect on their practice. However, appraisals do not include feedback from the child or professionals, this limit’s learning opportunities for staff.

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The effectiveness of leaders and managers: good

The manager has effective communication with professionals. Positive feedback has been received from professionals and staff. The manager advocates for the child which has supported the child’s journey into independence enabling staff to support the child’s transition into their own accommodation.

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The effectiveness of leaders and managers: good

The quality assurance systems enable the manager to have effective oversight of staff practice. The manager has completed a review of the quality of care. However, the review lacks evaluation and feedback from the child, professionals and family members. This compromises the managers evaluation of the strengths and areas for development of the service.

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The effectiveness of leaders and managers: good

Staff are safely recruited to work at the home. New staff complete a robust induction, which includes them completing a range of mandatory training. This ensures that staff have the skills and knowledge to safely care for the child. Inspection report children's home: 2619265 5 The manager has completed a workforce development plan. However, the plan does not contain all relevant information. The workforce plan does not detail staff experience, qualifications or any further training required. Furthermore, the plan does not detail the processes and agreed timescales for staff to achieve their induction and probation or the process for managing and improving poor performance and the timescales for supervision of practice.

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The effectiveness of leaders and managers: good

The requirements and recommendations raised at the last inspection have all been met, except one. This has been re-stated. Inspection report children's home: 2619265 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1) (2)(c)(i)(ii))

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Requirement Due date

In particular, the registered person must ensure that the garden is maintained and the home is cleaned and decorated to a good standard. 7 January 2024

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to achieve the child's education and training targets, as recorded in the child's relevant plans. (Regulation 8 (1) (2)(a)(i))

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Requirement Due date

In particular, the registered person must ensure that children’s personal education plans and education, health and care plans are available for the manager and staff to follow. 7 January 2024 Inspection report children's home: 2619265 7 The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months. In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children's home, its facilities and the quality of care they receive in it;

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review ("the quality of care review report").

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1)(2)(a)(b)(c)(3)(5))

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Requirement Due date

In particular the registered person must ensure that the quality of care review is evaluative and analytical. The report should accurately reflect any areas for improvement identified.

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Requirement Due date

The registered person must ensure that the report includes an action plan which demonstrates how identified issues will be addressed.

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Requirement Due date

The registered person must gather feedback from professionals, family members and children as part of the quality of care review.

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Requirement Due date

This requirement is restated from the previous inspection. 7 January 2024 Inspection report children's home: 2619265 8

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Recommendations

 The registered person should ensure that the workforce plan details the necessary management and staffing structure. The experience and qualifications of staff currently working in the home and any further training required for those staff, to enable the delivery of the homes Statement of Purpose. The plan should include details of the processes and agreed timescales for staff to achieve induction, probation, and any core training. The plan should detail the process for managing and improving poor performance and detail the process and timescales for supervision of practice. ('Guide to the Children's Homes Regulations, including the quality standards', page 53, paragraph 10.8)  The registered person should ensure that staff appraisals take into account, where reasonable and practical, the views of other professionals who have worked with the staff member over the year and children in the home's care.

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Recommendations

('Guide to the Children's Homes Regulations, including the quality standards', page 61, paragraph 13.5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations including the quality standards'. Inspection report children's home: 2619265 9

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Children's home details

Registered provider: Coastal Quality Care Limited

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Children's home details

Registered provider address: Premier House, Premier Way, Poulton Industrial Estate, Poulton-Le-Fylde FY6 8JP

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Inspectors

Julie Elder, Social Care Inspector Stacey Ilaboya, Social Care Inspector Inspection report children's home: 2619265 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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