Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children’s home: 2619265 1 Registered provider: Coastal Quality Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. The home provides care for up to two children who may be experiencing social, emotional and/or mental health issues.

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Information about this children’s home

The registered manager post is currently vacant.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 21 September 2021

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2619265 2

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Inspection date Inspection type Inspection judgement

21/09/2021 Full Good Inspection report for children’s home: 2619265 3

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Overall experiences and progress of children and young people: good

There is currently one child living in this home. They are settled and happy in the home. The child said, ‘This is the best home I’ve lived in. It’s my home.’

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Overall experiences and progress of children and young people: good

The child’s health needs are being met. When the child does not attend appointments or struggles to engage with healthcare, staff find creative ways to support them. Appointments are always rearranged, and the child’s physical health needs are promoted.

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Overall experiences and progress of children and young people: good

The child has been supported to find work and training opportunities. Before coming to live in this home, the child had not been engaging in education and did not enjoy school. Staff have supported the child to find and sustain a suitable work placement. Staff encourage the child to supplement their employment with training courses which are linked to their area of work. As a result, the child has developed ambitions and plans for a career in this field.

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Overall experiences and progress of children and young people: good

The child is being prepared effectively for independence. Staff support the child to gradually gain the skills they will need to live independently. When the child is finding a particular task challenging, staff find creative ways to help them overcome these hurdles.

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Overall experiences and progress of children and young people: good

Staff use the support of an in-house therapist effectively to inform their practice. This ensures that staff understand and are sympathetic to the reasons for the child’s behaviour. This therapeutic approach is helping the child to gain a better understanding of their own emotions and experiences.

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Overall experiences and progress of children and young people: good

Staff complete individualised plans. Plans are written in an easy-to-follow, accessible format. This ensures that the care and support provided are personalised to the needs of the child.

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How well children and young people are helped and protected: good

Staff understand and manage effectively the child’s needs and vulnerabilities. The child’s risk management plan is a useful document which provides staff with a clear guide to follow to keep the child safe. Staff know how to identify new and emerging risks to promote the child’s welfare.

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How well children and young people are helped and protected: good

Staff take a consistent approach to rules and boundaries. The manager has formulated a positive support plan which provides staff with clear instructions on how best to manage the child’s behaviour. Staff understand and follow this plan.

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How well children and young people are helped and protected: good

There are few incidents or safeguarding concerns in this home. When incidents do occur, staff follow the child’s plans and de-escalate risky situations quickly. On one Inspection report for children’s home: 2619265 4 occasion, leaders and managers did not notify relevant professionals of a significant incident. This limits external oversight of allegations and incidents.

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How well children and young people are helped and protected: good

Physical interventions have been used to manage the child’s behaviour and keep them from harm. There is a clear protocol in place detailing when it is appropriate to physically hold a child. Each member of staff undertakes training so that they know how to safely use physical holds. Following each incident of restraint, a comprehensive record of the incident is completed, however, the duration of each hold used is not always separately noted. In addition, the language used by staff in the description of incidents is not always non-judgemental and factual.

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How well children and young people are helped and protected: good

The manager has a good understanding of the risks associated with the local area. This information has been collated into a comprehensive safer area report. This provides staff with useful information about risks in the local community.

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The effectiveness of leaders and managers: good

The registered manager post is currently vacant. An experienced manager has been appointed to lead the home. He has been in the role since January 2023. Three new members of staff have also recently started working in the home. The child has experienced an unsettled period during the change of manager and changes in staffing. The child is being supported to form more positive relationships with the new staff.

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The effectiveness of leaders and managers: good

The child is encouraged to engage in their own care planning and actively contribute to their own records. This will support the child’s understanding of their own experiences.

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The effectiveness of leaders and managers: good

Staff receive regular supervision, and their performance is formally reviewed through annual appraisal. Supervision is consistently reflective and good quality. This gives staff the opportunity to learn and develop.

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The effectiveness of leaders and managers: good

Staff receive regular training relevant to the needs of the child they are caring for. New staff complete a robust induction, which includes a range of mandatory training to equip them with the skills they need to safely care for the child. This helps staff to develop their skills and knowledge.

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The effectiveness of leaders and managers: good

Leaders and managers complete a quality of care review every six months. No feedback from professionals in the multidisciplinary team has been used to inform this review. In addition, although the manager is aware of areas for improvement in the home, these are not reflected in the report. A requirement in relation to this is restated from the previous inspection.

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The effectiveness of leaders and managers: good

An independent person visits this home each month. The report frequently lacks input from external professionals involved in the care of the child. This is a missed opportunity for constructive feedback and critical analysis. Inspection report for children’s home: 2619265 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

a description of the measure and its duration. (Regulation 35 (3)(a)(iv))

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Requirement Due date

In particular, the registered person must make sure that the record details the duration of each separate hold used.

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Requirement Due date

Additionally, the registered person must ensure that the description of the restraint is written in factual and non- judgemental language which is helpful to the child. 30 May 2023

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it;

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person 30 May 2023 Inspection report for children’s home: 2619265 6 intends to take as a result of the quality of care review (“the quality of care review report”).

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (3) (5))

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Requirement Due date

In particular, the registered person must ensure that the quality of care review is evaluative and analytical. The report should accurately reflect any areas identified for improvement.

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Requirement Due date

The registered person must also make sure that the report includes an action plan which demonstrates how identified issues will be addressed.

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Requirement Due date

The registered person must gather feedback from professionals, involved family members and children as part of the quality of care review.

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Requirement Due date

This requirement is restated from the previous inspection.

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Recommendations

 The registered person should notify Ofsted and other relevant persons of any serious incidents, including serious allegations against staff or managers. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 63, paragraph 14.10)  The registered person should ensure that the independent person consults regularly with a range of professionals and family members as part of their assessment of the home. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 65, paragraph 15.5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2619265 7

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Children’s home details

Registered provider: Coastal Quality Care Limited

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Children’s home details

Registered provider address: Premier House, Premier Way, Poulton Industrial Estate, Poulton-le-Fylde FY6 8JP

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Inspector

Nicola Shaw, Social Care Regulatory Inspector Inspection report for children’s home: 2619265 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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