Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report for children's home: SC366090 1 SC366090 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home provides care for up to two children with social and emotional difficulties and/or learning disabilities.

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Information about this children’s home

The manager registered with Ofsted in September 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 9 November 2021

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: none Inspection report for children's home: SC366090 2

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Inspection date Inspection type Inspection judgement

09/11/2021 Full Outstanding 11/02/2020 Full Outstanding 05/03/2019 Full Outstanding 24/10/2017 Full Outstanding Inspection report for children's home: SC366090 3

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Overall experiences and progress of children and young people: good

Since the last full inspection, three children have moved into the home and two children have moved out. At the time of the inspection, there was one child living in the home. The registered manager and staff manage children’s moves in and out of the home well. Children can visit the home and meet the staff before they move in. This approach helps the children to feel less anxious and more reassured when moving in. At the time of the inspection, the child was on holiday. The inspector spoke to the child on the phone. The child said the home was a good home and ‘staff are very caring’.

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Overall experiences and progress of children and young people: good

The child has made good progress in their education and has excellent attendance at school. This is because the staff support the child’s education needs effectively. The registered manager and staff work closely with school to ensure any barriers to learning are removed quickly. Consequently, the child enjoys attending school and is achieving.

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Overall experiences and progress of children and young people: good

The child is thriving because of the care they receive in the home. The staff know the child well and have built trusting and positive relationships. They provide individualised and consistent support. Staff understand the child’s starting point and celebrate the child’s achievements. As a result, the child feels valued and respected.

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Overall experiences and progress of children and young people: good

Staff ensure the child’s wishes and feelings contribute to the care the child receives. The child’s views are sought through direct work and one-to-one conversations. The manager regularly updates the child on any changes and any requests the child has made. The child attends their reviews, giving them further opportunity to voice their wishes. This helps the child to influence the care they receive and increases their self-esteem.

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Overall experiences and progress of children and young people: good

Staff help the child to spend time with those people who are important to them, such as family and friends. Staff have positive relationships with family members, ensuring that safe and meaningful contact takes place when appropriate. A family member said staff communicate well and, ‘I get weekly updates.’ This approach helps the child to maintain relationships with people who are significant in their lives.

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Overall experiences and progress of children and young people: good

In the main, staff meet the child’s health needs. The staff support the child to attend all their health appointments. However, there was one occasion where the child was found to be smoking a vape. Staff missed this opportunity to complete direct work with the child on the risks around vaping.

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How well children and young people are helped and protected: good

Inspection report for children's home: SC366090 4 Staff keep the child safe through prioritising their safety and welfare. All risk assessments are child-centred and underpinned by the home’s model of care. They are robust and include clear directions for staff to follow. The manager and staff regularly review the plans, and any changes are completed immediately.

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How well children and young people are helped and protected: good

There are very few safeguarding incidents in the home. All the staff have had safeguarding training and are confident in following the procedures. When incidents do occur, safeguarding concerns are shared with other professionals in a timely manner, enabling all professionals to respond to the incidents. These processes ensure that the child is kept safe.

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How well children and young people are helped and protected: good

Since the last inspection, there have been no incidents of a child going missing or of physical intervention. This is testament to the positive and trusting relationships that staff have developed with the child. The staff have a good understanding of the child’s behaviours and can successfully use de-escalation techniques to keep the child calm. The child’s plans and protocols give clear guidance and actions for staff to follow should any incidents occur.

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How well children and young people are helped and protected: good

Safer recruitment practices are in place. This ensures that staff are carefully vetted and are safe and appropriate to work at the children’s home.

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How well children and young people are helped and protected: good

The staff ensure that the child uses the internet safely. For example, parental controls are implemented to ensure the child accesses only age-appropriate materials online. The staff also conduct checks of the child’s devices if any concerns are identified. These actions help the child to use the internet to communicate with their friends in a safe manner.

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The effectiveness of leaders and managers: good

The registered manager is suitably qualified and experienced. He leads the home effectively and is enthusiastic and dedicated to his role. He knows the child well and advocates for them. He ensures the child is supported by staff and all other professionals to make progress in all areas of their life.

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The effectiveness of leaders and managers: good

The home is staffed by a stable and consistent staff team. The registered manager ensures that staff are well supported to undertake their roles effectively. Staff are suitably equipped to meet the child’s individual needs. This is because they are well trained, and training is specific to the child’s needs. The therapeutic model of care used in the home is understood by all staff. The staff have the knowledge and skills to provide good-quality care to the child.

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The effectiveness of leaders and managers: good

The manager and staff maintain effective partnerships with all professionals to ensure that the child benefits from the best help and support.A member of staff at the child’s schoolsaid the staff and manager ‘go above and beyond, and communication is really good and really positive’.

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The effectiveness of leaders and managers: good

The registered manager ensures that staff receive regular supervision and appraisal. Inspection report for children's home: SC366090 5 The child is at the centre of supervision discussions and there is emphasis on constantly improving the quality of care for the child.

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The effectiveness of leaders and managers: good

The staff’s strengths and areas for development are captured in appraisals. Staff are encouraged to take ownership of their continued professional development. One member of staff is applying to take a level 5 qualification. Consequently, staff feel valued and are motivated to further develop their practice and enhance their knowledge.

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The effectiveness of leaders and managers: good

The manager’s monitoring and reviewing systems are effective. He is fully aware of the home’s strengths and areas for development. These systems help him to track patterns and progress and allow him to identify any shortfalls as they arise, so he can take swift action to address them. Inspection report for children's home: SC366090 6

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Recommendation

 The registered person should ensure that the home’s staff encourage children to take a proactive role in looking after their day-to-day health and well-being. This specifically relates to staff encouraging children not to smoke e-cigarettes. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 34, paragraph 7.10)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC366090 7

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Jas Nahar, Social Care Inspector Inspection report for children's home: SC366090 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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