Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report for children's home: SC366090 1 SC366090 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home provides care for up to two children who have EBD (social and emotional difficulties) and/or learning disabilities. Since the last inspection, one child has left the home and no children have been admitted. At the time of this inspection, there were no children living at the home.

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Information about this children’s home

Due to COVID-19, at the request of the Secretary of State, we suspended all routine inspections of social care providers carried out under the social care common inspection framework (SCCIF) on 17 March 2020. We returned to routine SCCIF inspections on 12 April 2021.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 11 February 2020

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children's home: SC366090 2

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Inspection date Inspection type Inspection judgement

11/02/2020 Full Outstanding 05/03/2019 Full Outstanding 24/10/2017 Full Outstanding 21/02/2017 Interim Sustained effectiveness Inspection report for children's home: SC366090 3

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outstanding

Highly motivated and passionate staff have provided consistent care and support to one child. This consistent and caring approach gave the child a secure base on which she was able to build extremely positive relationships with staff. After recently moving on from the home, the child remains in regular contact with staff due to the close relationships they had developed.

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outstanding

Staff and managers knew the child extremely well. They had an in-depth understanding of her needs and how best to work with them. Staff were committed to helping the child progress and used their comprehensive knowledge of the child to provide her with stability and sense of belonging in the home right up to adulthood. This provided her with the security needed to develop and thrive.

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outstanding

The manager and staff were extremely responsive to the needs of the child. Staff were sensitive in their approach and placed the child at the centre of their thinking. During this time, the child said that they felt cared for and loved by staff and the staff did everything they could to support them.

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outstanding

The manager and staff have helped the child to maintain relationships with people who were important to them. They strongly advocated for the child when arrangements were not adhered to. Through this approach, staff supported the child to maintain relationships with important people in her life, which was positive for her identity.

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outstanding

The child achieved excellent educational results. Managers and staff were highly aspirational for the child and continuously promoted the value of education and skills development. Staff supported the child with their studies and to work on a farm throughout her time at the home. The child’s achievements and certificates were celebrated and displayed throughout the home. As a result, the child knew staff cared about her future and this motivated her to go on to make excellent progress.

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outstanding

Staff supported the child to make valuable memories and enjoy numerous activities and experiences. Staff encouraged the child to follow her interests. For example, following a request from the child, she was able to care for and hatch duckling eggs. Staff went to every effort to capture important memories for the child. On leaving the home, the child was able to take a memory box with her. This ensured that she had keepsakes that will form a part of her life story.

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outstanding

Staff helped the child to have a positive move on from the home. They listened to the child’s wishes and feelings, and advocated on her behalf. Staff worked closely with the child and important people in their life to ensure that all relevant Inspection report for children's home: SC366090 4 information was shared, to support her to continue to make good progress even after she had left the home.

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outstanding

The voice of the child was central in the running of the home. Staff and managers sought out and listened to her wishes and feelings. The manager used every opportunity available to ensure that she was given feedback on her requests. This helped the child to feel listened to and valued, and able to take ownership of what her home and care looked like.

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outstanding

The safety of the child was paramount. Risk assessments and plans were child centered and underpinned by the home’s theoretical model. The strategies included were agreed in consultation with a therapist. This enabled staff to pre-empt, review and ultimately reduce the risks for the child.

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outstanding

The child’s key-work sessions were creative and extremely child focused. Staff used research to inform the session work, which ensured that information discussed was up to date. These sessions were complemented using reflective conversations. Through this work, the child was able to understand risks and work towards their goals.

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outstanding

The child developed trusting relationships with staff. Due to these relationships, the child was able to discuss sensitive topics with them and felt listened to. This meant that when the child shared concerns, their experiences were taken seriously, which allowed the manager to take prompt action to safeguard her. The child told the inspector that she loved her core staff and the manager and described how they stuck with her from the beginning.

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outstanding

When the child was absent from the home, staff and managers were proactive in encouraging her to return. They provided ongoing support to the child by completing work with her over the phone and made significant attempts on a daily basis to maintain contact. Staff also went to where the child was on a frequent basis, which was a significant distance from the home. This response placed the child at the centre of practice. Being able to maintain communication during this time was testament to the relationships between the child and staff.

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The effectiveness of leaders and managers: outstanding

The manager is a passionate, experienced and child-centered practitioner. She leads from the front and is a role model to her staff team. The manager worked tirelessly to build a trusting relationship with the child, to provide them with a sense of security that enabled them to understand and go on to develop healthy relationships.

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The effectiveness of leaders and managers: outstanding

The staff team is inspired by the manager and her dedicated approach to children. Staff share the manager’s passion for achieving the best outcomes for children. As Inspection report for children's home: SC366090 5 a result, the child received excellent care and support that encouraged their progress.

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The effectiveness of leaders and managers: outstanding

Staff receive frequent, thorough and child-centered supervision. Staff find supervision effective. Supervision provides staff with the opportunity to reflect on practice and their development. Staff view the manager as extremely supportive. The manager is proactive in developing staff and responding to training needs. This involved considering areas of training each month that could support the staff to care for the child. Subsequently, the child was cared for by a well-supported and skilled staff team.

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The effectiveness of leaders and managers: outstanding

There is thorough oversight of all aspects of the home through the manager’s meticulous audits. This includes graphs that are analysed to consider patterns and trends. This ensured that high-quality care was delivered, and that staff worked with the child in the most appropriate and effective way. This supported the child to grow and develop.

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The effectiveness of leaders and managers: outstanding

The manager understands the strengths and areas for development. There are clear development plans in place that are reviewed monthly, and staff are involved in this process. This allows changes to be made to the care provided and demonstrates the manager’s drive to continually improve the home.

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The effectiveness of leaders and managers: outstanding

The staff team is deliberately and appropriately small in number to better support the development of positive and trusting relationships with children and to make caring for them more personal and individualised. This has supported the child in securing a successful transition to adulthood. Inspection report for children's home: SC366090 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report for children's home: SC366090 7

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Melanie Griffin, Social Care Inspector Inspection report for children's home: SC366090 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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