Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report for children's home: 2507361 1 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private company and provides care for up to two children who have faced adverse childhood experiences.

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Information about this children’s home

The registered manager is suitably experienced and holds a level 5 qualification in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 8 November 2021

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children's home: 2507361 2

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Inspection date Inspection type Inspection judgement

08/11/2021 Full Outstanding 29/01/2020 Full Outstanding Inspection report for children's home: 2507361 3

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outstanding

Since the previous inspection, one child has had a planned move out of the home and another child had a planned move in. At the time of the inspection, two children were living at the home.

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outstanding

The home has been decorated and maintained to an exceptional standard. From the point of entry, the home has a warm, modern and homely feel. Children have been kept at the heart of the home’s design. The communal areas such as the lounge and dining room have been thoughtfully decorated and well furnished. They provide spaces to come together and enjoy. Children’s bedrooms are decorated to children’s own tastes to make them feel at home.

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outstanding

Children are highly valued and celebrated by the team around them. They are awarded certificates when they achieve and are given cards when they reach milestones. For example, staff and children celebrated when a child successfully gained employment. Progress in education and developing independence skills are also highly celebrated. As a result, children feel appreciated, enabling them to have high self-worth.

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outstanding

Staff have undeniably supportive and reciprocal relationships with children. Staff take the time to understand the children’s individual needs and strengths. Children are provided with highly individualised care and receive bespoke support. Staff’s support for children is underpinned by the secure-base model of attachment and reflective therapeutic intervention. Children have said they feel safe and trust staff to help them. Strong relationships have enabled children to make significant progress from their starting points.

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outstanding

Leaders and staff consistently advocate for children. A social worker said that the staff speak up on behalf of the child, even if other professionals disagree. The team stays true to the needs, views and wishes of the child. The registered manager is currently supporting a child to get an advocate. This is to ensure that the voice of the child remains heard when moving to independent living.

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outstanding

Children are making remarkable progress with their education. One child who previously struggled with education has been involved in creating their own behaviour management plan. This informs education staff how to best support the child. Teachers and the child have worked in line with the plan and, as a result, there have been no further incidents at school. The child is now making significant progress with their learning. The other child has recently passed his exams and is on track to study food technology at college. Children are being encouraged to be aspirational and they show lots of enthusiasm to achieve in their education. Inspection report for children's home: 2507361 4 Children’s moves into and on from the home are well considered and managed by leaders and staff. One child who moved into the home has come from another home in the organisation. Two staff members from the child’s previous home moved with

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outstanding

them to provide stability and familiarity. The young person moving into semi- independent living was at the heart of their transition plans. The young person was extremely well prepared due to a bespoke independence package being implemented. Children and young people are provided with exceptional opportunities to succeed in life, and are educated on independent living in a way which works for them.

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outstanding

Children enjoy a range of activities. They have been involved in local youth clubs, with one child being a peer mentor. Children enjoy activities such as fishing and going to the cinema. In addition, they enjoy spending time with their friends in the local community and manage this very well. Children have also been encouraged by staff to get involved in charity work and they have raised money for local charities.

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outstanding

Leaders and staff understand children’s risks exceptionally well. This is evident through the recording of risk management plans which are clear, detailed and personalised to each child. Crucially, strategies outlined in these plans are implemented effectively by staff. As a result, children feel extremely well supported and there have been very few serious incidents in the home.

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outstanding

Children are educated by staff around risks in going missing from home and contextual safeguarding. Due to this knowledge being shared by staff, children have not gone missing from the home. There are clear and robust protocols in place for staff to follow should children go missing.

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outstanding

Leaders and staff access research-based resources to inform practice and aid key- work sessions with children. Children are taught how to keep themselves safe online. As a result, children are more aware of risks and there have been fewer incidents of inappropriate use of the internet and social media.

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outstanding

Children have not made any complaints since the previous inspection. Children are well informed about the complaints procedure and are given frequent opportunities to express any concerns they may have. Leaders and the staff team promote openness and transparency in the home.

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outstanding

Consequences are natural and provide children with learning experiences. Children are given the opportunity to reflect on any unwanted behaviours. Staff use their positive relationships with children and manage consequences sensitively. Children are more understanding of the reasons behind the consequences and this makes the child less likely to repeat their actions. This excellent approach to behaviour management supports children’s development and promotes their welfare. Inspection report for children's home: 2507361 5

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The effectiveness of leaders and managers: outstanding

The team is led by an inspiring, innovative and forward-thinking registered manager. He is always asking the question, ‘What more can be done to better the quality of care for the children?’ He expects nothing less than high standards of support for the children. The ethos of high values and high expectations has permeated through the staff team, who are exceptionally motivated and encouraged to support children to achieve the best outcomes.

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The effectiveness of leaders and managers: outstanding

Children’s safety is at the heart of this home, with staff providing a nurturing atmosphere and ensuring that children’s needs and wishes are the top priority. A health professional said, ‘All of the team work from the same hymn sheet. Communication is strong and to a high standard.’

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The effectiveness of leaders and managers: outstanding

Staff benefit from detailed and valuable monthly supervision. The registered manager also receives the same high-quality supervision. This has allowed the staff to reflect on their practice, enabling them to consistently support children in making progress.

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The effectiveness of leaders and managers: outstanding

Staff training is tailored to the needs of each child. The team has recently completed training in supporting children to stay safe online, understanding sexualised behaviour and knowing how to manage and reduce self-harm risks. The registered manager has created quizzes that are held in team meetings, based on different areas including children’s plans, the models of care delivered and safeguarding practice. The organisation’s therapeutic team supports staff and facilitates monthly meetings. Staff are provided with ample learning opportunities, which have enabled them to be more knowledgeable and effective in their roles.

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The effectiveness of leaders and managers: outstanding

The registered manager has strong oversight of his team and the children’s progress. He has robust auditing systems in place. This ensures that statutory documents are updated regularly and are available for staff to read. Additionally, he ensures that health and safety checks are carried out in a timely manner, helping to create a safe environment. The registered manager has highly effective organisational skills and these support the smooth running of the home.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2507361 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Chanel Bryant, Social Care Inspector Inspection report for children's home: 2507361 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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