Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report for children’s home: 2507361 1 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private company. It is registered to provide care and accommodation for two children aged eight to 18. Care is provided to children who may have complex social, emotional and behavioural needs.

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Information about this children’s home

The registered manager is suitably experienced and holds a level 5 qualification in leadership and management.

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Information about this children’s home

Due to COVID-19, at the request of the Secretary of State, we suspended all routine inspections of social care providers carried out under the social care common inspection framework (SCCIF) on 17 March 2020. We returned to routine SCCIF inspections on 12 April 2021.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 29 January 2020

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2507361 2

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Inspection date Inspection type Inspection judgement

29/01/2020 Full Outstanding Inspection report for children’s home: 2507361 3

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outstanding

Since the last inspection, one child had a planned move out of the home and one child has moved in. Two children were living at the home at the time of the inspection.

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outstanding

Children receive excellent individualised care from dedicated, caring staff. This means that children make exceptional progress from their starting points. Children’s emotional well-being significantly improves and a social worker said that high-quality support from the registered manager and staff has helped their child achieve excellent outcomes.

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outstanding

Staff offer children a range of opportunities to talk about their feelings and share their views. Staff undertake meaningful reflective direct work with children. This helps children talk about their feelings and reflect on things that worry them or things that staff are worried about. Through this work, children develop tools to help them manage their feelings and reflect on their actions. In addition to this, children’s views are considered in regular feedback questionnaires and they also contribute to the feedback for staff appraisals. This gives a real sense of child-centred practice where children’s views are listened to and valued in shaping their own plans and the development of the home.

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outstanding

Staff have an in-depth understanding of children’s emotional well-being and relationships which is based on a secure-base model of attachment and reflective therapeutic intervention. This helps children develop positive relationships with staff based on trust and enables them to have a sense of belonging. Excellent collaborative work with therapeutic agencies, externally and internally, helps staff to work together exceptionally well with children in accordance with their needs.

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outstanding

The home environment is maintained to a high standard. The home is very warm and welcoming, with space for children to have privacy. Children’s rooms are personalised and maintained to a lovely standard. One social worker commented that when he visits, it feels like a family home.

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outstanding

Children are supported by tenacious staff to attend school and college and achieve their potential. Staff and the registered manager also work hard to ensure that children continue to have additional experiences outside of school. Both children undertake voluntary work with a charity and one child was well supported in applying for part-time jobs and has secured an interview.

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outstanding

Children learn life skills and work on becoming more independent at a time and pace that is right for them. There is careful attention by staff to help children achieve skills in this area, which are continually reviewed regularly. Children have learned Inspection report for children’s home: 2507361 4 valuable skills, such as cooking, shopping, budgeting, changing a light bulb and reading a utility meter.

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outstanding

Children have opportunities to take part in a wide range of hobbies. One child attends a youth club and is looking to become a mentor to other children at the club. Another child goes rock climbing and bouldering and has successfully completed levels 1 and 2 and is working towards a level 3 in climbing, which will enable him to instruct others. Staff collate children’s positive experiences and adventures in individual memory books, which children take with them when they leave the home.

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outstanding

There has been an outstanding response from the registered manager in helping children deal with past trauma. He has ensured that staff know about the potential risks linked to trauma and how to reduce and manage these safely. In addition, well- coordinated work involving the registered manager and the police has ensured that robust safety plans are in place and implemented.

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outstanding

The quality of individual children’s risk management plans is high, and alongside the well-written placement plans and six-monthly assessments, risk management plans ensure that staff have a thorough, up-to-date understanding of children’s needs and risks. Staff implement the strategies contained in these plans, which promotes children’s safety and well-being.

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outstanding

Staff are quick to identify and respond to emerging risks. For example, when concerns arose about a child’s use of social media, this was acted on promptly. This included staff supporting the child to help them understand the risks around what they were doing and how to keep safe.

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outstanding

Staff’s approach to behaviour management is excellent. They see the reasons behind children’s behaviours that cause concern and respond in a way that takes account of children’s emotions. This approach helps children to learn how to express their feelings without hurting anyone. Staff implement consequences that are proportionate and allow reflective thinking. As a result of a highly effective approach to behaviour management, there have been no incidents of physical intervention.

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outstanding

Procedures for storage, administering and recording medication are thorough. However, there has been one medication error. This error was picked up immediately, staff learning has taken place and additional measures have been put in place to avoid the same thing happening again.

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The effectiveness of leaders and managers: outstanding

The registered manager is dynamic, innovative and reflective and is a strong leader who leads by example. The registered manager has created an environment that is supportive and nurturing. He has a persistent ambition for children to receive the Inspection report for children’s home: 2507361 5 best care and achieve their potential. This means that staff practice in the home is continually developing.

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The effectiveness of leaders and managers: outstanding

The staff team is stable, and its members are dedicated to children and speak highly of the manager. Staff are provided with high-quality supervision, which enables them to reflect on their practice and develop. This enables staff to help children to make excellent progress.

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The effectiveness of leaders and managers: outstanding

Staff receive a range of training to help them care for children. The home’s agreed models of care and support are central to staff practice. Team meetings also provide monthly opportunities for staff to develop their practice through discussion and quizzes to test knowledge and understanding. Clinical staff contribute to team meetings, which helps staff to work through challenging situations and issues. This joined-up approach to staff development benefits children.

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The effectiveness of leaders and managers: outstanding

The registered manager works collaboratively with partner agencies. Social workers and teachers speak highly of the registered manager and said that he is someone who has been instrumental in bringing positive change to children’s lives.

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The effectiveness of leaders and managers: outstanding

The registered manager has an excellent understanding of the service and is continually looking for ways to improve. The monitoring and review systems he has implemented are exceptional and highly effective because they ensure accountable and high-quality practice. Feedback from children and others involved in children’s care shapes the service. Despite the challenges of the COVID-19 pandemic, the registered manager has maintained high standards. This means that children have had the best possible care and experiences.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations, including the quality standards’. Inspection report for children’s home: 2507361 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Shazana Jamal, Social Care Inspector Inspection report for children’s home: 2507361 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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