Children's home run by Resolute Care

Inspection report for children’s home: 1245829 1 Registered provider: Resolute Care Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately run home provides care for up to three children who have emotional and/or behavioural needs.

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Information about this children’s home

The manager is registered with Ofsted and is suitably experienced.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 22 September 2021

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 1245829 2

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Inspection date Inspection type Inspection judgement

22/09/2021 Full Outstanding 10/12/2019 Full Outstanding 09/01/2019 Full Outstanding 20/02/2018 Interim Improved effectiveness Inspection report for children’s home: 1245829 3

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outstanding

The registered manager and staff provide children with a warm and nurturing home. All areas of the home are welcoming. Photos of children are displayed in communal areas. Children and staff socialise and have meals together. This creates a real sense of belonging for children.

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outstanding

Staff speak about children with warmth and enthusiasm. They demonstrate unwavering commitment to children. One child said, ‘It is the best home I have been to and I never want to leave.’

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outstanding

There is a strong focus from staff on supporting children to have good memories of their time at the home. Staff regularly take photos and videos of children. Children have unlimited access to their memory boxes, which include memorabilia from their time at the home. This supports children to reflect and understand their experiences.

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outstanding

Staff empower children to make choices and decisions about their day-to-day care and future plans. Children are given the tools to encourage conversation and share their emotions with staff. For example, one child uses fictional character emotion cards to explain how they are feeling. Another child is provided with photo stories to support them to understand what is going to take place. This approach works because staff support children to feel safe and to understand their emotions.

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outstanding

Children’s abilities and talents are encouraged and nurtured. Staff never stop creating opportunities for children to be able to enrich their lives. For example, one child is interested in Lego and the manager has supported him to have the space in his bedroom to build a Lego city. Another child who enjoys singing was supported to attend a community choir and now has a karaoke machine. The manager has also purchased items to encourage another child’s culinary skills.

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outstanding

Staff support and encourage children to engage in a diverse range of community activities specific to their needs. Children are encouraged to socialise with their peers. This supports children to develop relationships and builds their independence.

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outstanding

Children have not made any formal complaints and say that if they were unhappy they would speak to staff. However, children are not aware of the complaints procedure. This could prevent children from receiving support, because staff may be unaware of their concerns. Inspection report for children’s home: 1245829 4

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outstanding

Staff and children say that the manager is very approachable and available. For example, when children return from school, they seek her out to have a conversation about their day. The team works well together, so that children have excellent experiences.

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outstanding

All staff members have undertaken safeguarding training. They understand children’s needs and risks. Management of risks is clear and enables staff to support children. Staff are aware of the processes to report safeguarding incidents to external agencies.

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outstanding

Children are given the opportunity to reflect on all incidents. This supports them to understand the decisions made by the staff. As a result, children are assured that staff will do everything to keep them safe.

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outstanding

Staff have a clear understanding of children’s needs. They regularly share information with external agencies. This ensures that children receive support from all professionals who are involved in their care. Staff work closely with the home’s therapist. This supports staff to understand children’s vulnerabilities. Children’s lives have improved as a result of the care they receive.

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outstanding

Children rarely go missing from home. If they do go missing, it is for short periods. Staff follow procedures to ensure that children are as safe as they can be.

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outstanding

Children’s health needs are met and they are healthy. Medication is stored safely and securely. Staff are transparent about any errors. The manager reviews any inaccuracies appropriately. This enables staff to receive support with any identified training to support children’s health needs.

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outstanding

Thorough recruitment processes are followed to help ensure that only those adults who have been assessed as safe to work with children are employed to work in the home. As a result, the manager has a committed and motivated team.

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The effectiveness of leaders and managers: outstanding

The manager has high expectations of the staff team. She is approachable and leads by example. The manager works hard to improve outcomes for children.

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The effectiveness of leaders and managers: outstanding

Staff say they are very well supported. They work well together with the manager and, as a result, staff morale is extremely high. The manager is aspirational for her staff and supports and encourages them to excel in their careers. Because of this, the manager and team have ambitious and creative plans to improve the outcomes for children.

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The effectiveness of leaders and managers: outstanding

The manager is a strong advocate for children and challenges the placing authority when decisions are made which are not in children’s best interests. For example, she Inspection report for children’s home: 1245829 5 has escalated her concerns in relation to one child’s contact plan, to better safeguard the child.

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The effectiveness of leaders and managers: outstanding

The manager is consistently creative and uses research to provide the best opportunities for children. For example, she has designed a five-step guide to support children to understand their plans. As a result, children are encouraged to discuss their wishes and feelings.

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The effectiveness of leaders and managers: outstanding

Staff have regular supervision and attend team meetings. These meetings support staff to reflect on children’s needs. Additionally, they provide an opportunity for staff to reflect on their own practice, raise any concerns they may have and to receive any identified support. Inspection report for children’s home: 1245829 6

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Recommendation

 The registered person should encourage children to share any concerns about their care or other matters as soon as they arise. Children must be able to take up issues or make a complaint with support and without fear that this will result in any adverse consequences. Regulation 39 sets out the requirements on the registered person to have a complaints procedure. Children must be aware of this procedure and be reminded of it as necessary. This specifically relates to children not knowing how to make a formal complaint. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 22, paragraph 4.13)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1245829 7

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Children’s home details

Registered provider address: Girlings & Co, 11 High Street, Ruddington, Nottingham NG11 6DT

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Inspector

Corline Parker, Social Care Inspector Inspection report for children’s home: 1245829 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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