Children's Home run by Crystal Care Solutions Limited in Stoke-on-Trent

Inspection report for children’s home: SC358638 1 SC358638 Registered provider: Crystal Care Solutions Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to provide care for one child. The home specialises in providing a therapeutic environment for children who display sexually harmful behaviours. A private company manages this home.

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Information about this children’s home

The registered manager was registered with Ofsted in November 2020. She holds a level 5 diploma in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC358638 2

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Inspection date Inspection type Inspection judgement

22/06/2021 Full Good 11/11/2019 Full Good 19/11/2018 Full Good 03/10/2017 Full Good Inspection report for children’s home: SC358638 3

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Overall experiences and progress of children and young people: good

There was one child living in the home at the time of the inspection. One child, who recently moved on from the home, had made good progress while living at the home. This meant that they moved on in a planned and positive way. A social worker said that the child has positive memories of their time at the home.

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Overall experiences and progress of children and young people: good

The staff give good support to children who are moving into the home. A social worker said they had been amazed at how the registered manager and staff had helped their child settle at the home. Visits to the home and the sharing of information, prior to moving in, helped prepare the child for their move and reduce any worries that they may have had.

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Overall experiences and progress of children and young people: good

The current child is in good health. Staff support them to attend all health appointments. Children who need specific care can access specialist support, and professionals also consult with the staff monthly to inform their practice.

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Overall experiences and progress of children and young people: good

Since the last inspection, the home has had some redecoration in the lounge and child’s bedroom. The current child is in the process of personalising their bedroom. This will further enhance the homely feel of the home.

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Overall experiences and progress of children and young people: good

Children attend regular house meetings and discuss a variety of topics. Staff use these meetings to obtain children’s views, wishes and feelings. The manager responds to these and lets children know about any decisions that are made as a result. This helps children to feel that their views are important, listened to and acted on.

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Overall experiences and progress of children and young people: good

Education is promoted well in the home and the registered manager is working hard to secure an appropriate educational provision for the current child. A child, who no longer lives in the home, did not consistently access education despite the best efforts of staff.

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How well children and young people are helped and protected: good

Staff have a good understanding of children’s individual risks and vulnerabilities, and support children to gain this insight also. Comprehensive risk assessments and behaviour support plans provide staff with clear guidance on how to protect children. These assessments are regularly reviewed and updated.

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How well children and young people are helped and protected: good

Staff are effective at managing children’s behaviours. In some instances, children do need to be physically restrained, although this is only used as a last resort. Staff work hard to avoid needing to restrain children, and support each other during incidents to de-escalate the situation. Staff have discussions with children after each incident to help children to reflect on their behaviours and to learn to manage their feelings and responses differently. Inspection report for children’s home: SC358638 4 Allegations have been managed well. The registered manager works closely with professionals to ensure that safeguarding procedures are followed in the home. Consequently, children feel safe and supported by the staff and registered manager.

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How well children and young people are helped and protected: good

Children have not gone missing from the home since the last inspection. Staff set clear routines and set out expectations with children. This enables children to keep themselves safe while following plans individual to their needs.

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How well children and young people are helped and protected: good

There are locks on internal doors, including the lounge and kitchen. Information related to the locks is documented on the child’s plans. However, there is not a clear system for documenting when staff have used these locks to restrict the child’s access to areas of their home, or the rationale for this.

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The effectiveness of leaders and managers: good

The manager has been in post since November 2020 and is well established in her role. The manager has a good understanding of the home’s strengths and takes steps to continually improve the home.

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The effectiveness of leaders and managers: good

The manager’s monitoring systems are effective and enable her to review the progress that children are making. Information from the independent person’s reports helps the manager to identify patterns and trends and to evaluate the quality of care for children.

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The effectiveness of leaders and managers: good

Since the last inspection, the staff team has been stable aside from one vacancy. The vacancy means that agency staff are sometimes used. Recruitment checks for permanent and agency staff are thorough. This ensures that children are cared for by adults who are safe to do so.

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The effectiveness of leaders and managers: good

The staff have undertaken the organisation’s mandatory training. All staff hold a relevant level 3 qualification. A member of staff said that the support and training he had received was comprehensive and had supported him to understand his role and the responsibilities of the job.

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The effectiveness of leaders and managers: good

Staff receive regular supervision. Those spoken with during the inspection said that they find supervision supportive and that it helps them when working with the children. Team meetings are held regularly and support staff to work in a consistent way.

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The effectiveness of leaders and managers: good

The responsible individual is not visible in the records or the child’s life at the home. They do not supervise the manager and have not got the capacity to oversee their allocated number of homes. Because of this, they do not fulfil the role of the responsible individual. Inspection report for children’s home: SC358638 5

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Recommendation

 The registered person should ensure that any restriction of a child’s liberty of movement is recorded as a restraint. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 47, paragraph 9.42)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations, including the quality standards’. Inspection report for children’s home: SC358638 6

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Children’s home details

Registered provider: Crystal Care Solutions Limited

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Children’s home details

Registered provider address: Bank House, Market Square, Congleton, Cheshire CW12 1ET

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Inspector

Mark Dickinson, Social Care Inspector Inspection report for children’s home: SC358638 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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