Children's Home run by Crystal Care Solutions Limited in Stoke-on-Trent

Inspection report children's home: SC358638 1 SC358638 Registered provider: Crystal Care Solutions Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to provide care for one child. The home specialises in providing a therapeutic environment for children who display sexually harmful behaviours. A private company manages this home.

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Information about this children’s home

The registered manager was registered with Ofsted in November 2020. She holds a level 5 diploma in leadership and management.

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Information about this children’s home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 11 November 2019

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children's home: SC358638 2

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Inspection date Inspection type Inspection judgement

11/11/2019 Full Good 19/11/2018 Full Good 03/10/2017 Full Good 14/12/2016 Interim Improved effectiveness Inspection report children's home: SC358638 3

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Overall experiences and progress of children and young people: good

One child has left the home since the last inspection. The child was supported to move into a larger home within the organisation that was assessed as more suitable to meet his needs.

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Overall experiences and progress of children and young people: good

One new child has moved into the home. The manager and the staff have managed this move well. The manager shared information with the child about the home before the admission and successfully built up a good rapport. This pre-admission support helped to reduce the child’s anxieties about moving, and he has now settled into the home well.

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Overall experiences and progress of children and young people: good

Staff ensure that the child’s care plans provide a detailed account of his needs and any required interventions.

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Overall experiences and progress of children and young people: good

The manager ensures that the child attends school. Staff work in partnership with education departments and other relevant professionals to ensure that the child has every opportunity to increase his academic ability and to reach his full potential.

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Overall experiences and progress of children and young people: good

Healthcare needs are well met. The child has access to therapeutic support, which helps him to explore his feelings and emotions in a safe and supportive environment. Staff also benefit from clinical oversight. This support enables staff to reflect on and understand the child’s needs and the reasons underpinning his behaviours.

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Overall experiences and progress of children and young people: good

An effective medication management system ensures that medication is administered safely. Clear and detailed records are maintained by staff and medication is stored securely.

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Overall experiences and progress of children and young people: good

There is some damage to the lounge area of the home and the child’s bedroom. The failure to address this shortfall compromises staffs’ efforts in trying to achieve a homely environment for the child.

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How well children and young people are helped and protected: good

Staff are acutely aware of the child’s vulnerabilities and their responsibility for protecting him. Trusting relationships with staff are at the heart of safeguarding practice.

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How well children and young people are helped and protected: good

Staff are skilled in managing the child’s behaviour. Their approach is positive and is consistent with the home’s ethos of providing nurturing care that keeps the child safe. Incentive schemes positively influence good behaviour, and the child confirms that he likes this system.

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How well children and young people are helped and protected: good

There are effective health and safety systems in place. Regular practice evacuations Inspection report children's home: SC358638 4 ensure that the child knows how to exit the building safely and quickly, in case of an emergency.

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How well children and young people are helped and protected: good

When appointing staff, managers follow safer recruitment practice guidelines. This means that only staff deemed suitable get to work with children.

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The effectiveness of leaders and managers: good

The manager provides good leadership to the staff team and demonstrates a strong commitment to driving forward improvements in the home. Effective arrangements for monitoring staff practice ensure that there is good oversight of the child’s care.

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The effectiveness of leaders and managers: good

Staff supervision is of good quality. It supports and challenges staff practice, to improve the care given to the child. This is further supported by reflective team meetings, with the child being central to the discussions and agreed actions. The manager promotes learning from research and sharing best practice during team meetings.

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The effectiveness of leaders and managers: good

All staff are either suitably qualified or are working towards the level 3 diploma in residential childcare. Staff receive a wide range of training, which centres on the child’s specific needs and vulnerabilities.

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The effectiveness of leaders and managers: good

Partnership working is well established. This multi-agency approach ensures that appropriate support is in place to assist the child’s progress and to maximise his potential. A teacher told the inspector, ‘Carers work tirelessly to support the wants and needs of [child’s name], liaising continually with school in person, via email and telephone to ensure that we’re all adapting to [his name] presenting needs at any given time.’ Inspection report children's home: SC358638 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1)(a)(b) (2)(c)(i)(ii))

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Requirement Due date

This specifically relates to the environment in the lounge area and in the child’s bedroom. 7 August 2021

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: SC358638 6

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Children’s home details

Registered provider: Crystal Care Solutions Limited

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Children’s home details

Registered provider address: Bank House, Market Square, Congleton, Cheshire CW12 1ET

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Inspector

Dave Carrigan, Social Care Inspector Inspection report children's home: SC358638 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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