Children's home run by Total Care Matters Limited

Inspection report children’s home: 2532661 1 Registered provider: Total Care Matters Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is run by an independent provider. Although registered to provide care for up to three children or young people who are experiencing emotional and/or behavioural difficulties, the home currently accommodates only one young person in a bespoke long-term placement.

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Information about this children’s home

The manager has extensive experience in working with young people in residential care and is suitably qualified. He has submitted his application for registration with Ofsted.

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Information about this children’s home

Due to COVID-19, at the request of the Secretary of State, we suspended all routine inspections of social care providers carried out under the social care common inspection framework (SCCIF) on 17 March 2020. We returned to routine SCCIF inspections on 12 April 2021.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 6 February 2020

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outstanding

Overall judgement at last inspection: outstanding Inspection report children’s home: 2532661 2 Enforcement action since last inspection: none

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Inspection date Inspection type Inspection judgement

06/02/2020 Full Outstanding Inspection report children’s home: 2532661 3

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outstanding

The young person has thrived in this home and has made exceptional progress. The impact of the care provided has had a profound impact on the life of this young person. The social worker said, ‘This placement has turned this young person’s life around. He is not recognisable from the young man who was initially placed in this home.’

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outstanding

Staff use research-informed practice. This has enabled the team to make an exceptional difference to the young person’s well-being. The staff’s understanding of identity, diversity and difference are a strength of this home. This understanding has greatly supported the young person’s progress.

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outstanding

The staff team has high aspirations for the young person. They have a clear focus on supporting him to achieve his ambitions. This results in sustained improvement to the life of this young person.

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outstanding

The support given to the young person as he prepares for independence is exceptional and worthy of wider dissemination. The manager has implemented a meticulous transition plan that enables the young person to develop a range of life skills. This independence planning will give the young person confidence as he moves into adulthood.

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outstanding

The high-quality home environment demonstrates how much the young person is cherished. The manager has worked with the young person to ensure that the home and garden are very well presented. Senior managers have supported the refurbishment of the home and provided extra funds.

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outstanding

Safeguarding practice is excellent. This has led to a significant reduction in potentially harmful behaviours. The young person has stabilised and become much safer. There have been no safeguarding incidents and the young person has not gone missing from care. The reduction in risk means that the young person now enjoys considerably greater levels of independence. His horizons have broadened because he takes part in more community activities and has become more confident.

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outstanding

Behaviour management is exceptional. Staff are highly skilled at promoting positive behaviours. They have forged strong, trusting relationships with the young person. This means staff can support the young person well to express himself in a way that is acceptable in society. Inspection report children’s home: 2532661 4 Physical interventions are rarely used to manage complex behaviours. This is because the young person and staff agree on the best approach to manage situations of crisis. By listening to the young person and respecting his preferences, staff have been able to help him to manage his own emotional responses.

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outstanding

Allegations against staff are managed in accordance with guidance. Records of investigations show a thorough approach to managing concerns. However, delays in notifying safeguarding matters to Ofsted have the potential to weaken the regulator’s oversight of safeguarding matters.

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The effectiveness of leaders and managers: outstanding

The manager is inspirational and leads by example. The team collaborate and work cohesively. Excellent team morale and a sense of shared ownership ensure that the quality of care is exceptional. The assistant manager is also highly experienced. Alongside the manager, she forms part of a very effective management team.

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The effectiveness of leaders and managers: outstanding

Managers promote the professional development of all staff very well. Staff can access high-quality training opportunities. Managers ensure that staff are provided with clear guidance, based on up-to-date research. This means that they have a very clear understanding of the young person’s needs and how to support him to achieve good outcomes.

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The effectiveness of leaders and managers: outstanding

The manager welcomes external scrutiny and is quick to identify opportunities for improvement. Care practice is scrutinised thoroughly. Good use is made of internal and external monitoring systems. These provide the manager with a comprehensive understanding of the home’s strengths and weaknesses. Improvement is underpinned by well-considered development plans that set realistic and measurable objectives for the home.

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The effectiveness of leaders and managers: outstanding

Partnership work is extensive and effective. By engaging constructively with a range of agencies, managers ensure that the young person has access to all the support that he requires, including specialist interventions.

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The effectiveness of leaders and managers: outstanding

Managers routinely analyse the progress of the young person. Targets and goals are reviewed and updated in line with the young person’s changing needs. Because the young person is set ambitious targets, his overall life chances considerably improve. Inspection report children’s home: 2532661 5

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Recommendations

 The registered person should have a system in place so that all serious events are notified, within 24 hours, to the appropriate people. The system should cover the action that should be followed if the event arises at the weekend or on a public holiday. Notification must include details of the action taken by the home’s staff in response to the event. (‘Guide to the children’s homes regulations including the quality standards’, page 63, paragraph 14.13)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 2532661 6

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 230 Bathley Street, The Meadows, Nottingham, Nottinghamshire NG2 2ER

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Inspector

Amanda Ellis, Social Care Inspector Inspection report children’s home: 2532661 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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