Children's home run by Total Care Matters Limited

Inspection report children’s home: 2532661 1 Registered provider: Total Care Matters Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is run by an independent provider. It provides care for up to three children and young people who are experiencing emotional and/or behavioural difficulties. A suitably experienced and qualified registered manager leads the home.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected good

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: not applicable

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outstanding

Enforcement action since last inspection: none Inspection report children’s home: 2532661 2

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Overall experiences and progress of children and young people: outstanding

Young people receive excellent care from a committed and nurturing staff team. The care and tenacity of the staff team has enabled young people to make very good progress. As a result, young people know that staff really do care about them and that they will not give up on them. A young person wrote: ‘Now I moved to a place where people gave a damn.’

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Overall experiences and progress of children and young people: outstanding

Young people are happy and settled. Clear routines, structure and boundaries have enabled young people to flourish. They feel a sense of security and their self-esteem has improved. A social worker commented that ‘staff have put a lot of time and effort into making the young person feel like he has a home, and not just a Looked After Child.’

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Overall experiences and progress of children and young people: outstanding

Young people live in a home that is decorated and furnished to a very high standard. They have been at the centre of redecorating the home, to make it ‘their home’.

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Overall experiences and progress of children and young people: outstanding

Admission practices are very good. Careful and sensitive transition planning has helped young people to settle well into the home. This has also demonstrated the commitment of the staff team to partnership working. Staff have tailored key documents to the individual young person, such as the children’s guide.

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Overall experiences and progress of children and young people: outstanding

Young people’s care records are detailed and regularly reviewed. Young people have a daily living plan (care plan), which they help to produce and review. Their involvement helps them to understand how staff can help them and what they need to do, and recognises their achievements.

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Overall experiences and progress of children and young people: outstanding

Education is considered a high priority in the home. Staff have worked closely with partner agencies and listened to young people’s views to ensure that they receive the education that they need. In planning young people’s education, staff have taken in account their emotional needs, ensuring that unnecessary pressure is not placed on them. As a result, young people’s engagement in education has improved significantly, and they are enjoying their education. Consequently, their life chances improve.

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Overall experiences and progress of children and young people: outstanding

Young people’s physical and emotional health and well-being improves. This is because staff have been strong advocates to ensure that young people get the right support from a range of health professionals. A healthcare professional commented that staff: ‘have provided stability and security, making it feel like a home. All of the staff are consistent in their approach and make sure the boundaries are in place and reinforced. Their calm and positive attitude in all situations is admirable.’

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Overall experiences and progress of children and young people: outstanding

Young people’s interests, hobbies and talents are actively encouraged, and praise is given. Inspection report children’s home: 2532661 3

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How well children and young people are helped and protected: good

Young people become safer and they feel safe. This is because they are cared for by a skilled team of staff who understand their needs and do not give up on young people. Staff work closely with partner agencies to ensure that young people can develop, and can thus reduce their risk-taking behaviours.

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How well children and young people are helped and protected: good

Young people’s risk assessments are detailed and are regularly reviewed. Each young person has a protocol for staff to follow in the event of their going missing. There have been no episodes of young people going missing.

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How well children and young people are helped and protected: good

Young people learn to trust staff, which helps them to discuss any worries that they may have. Staff provide nurturing support and praise young people for their achievements, no matter how small.

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How well children and young people are helped and protected: good

Young people’s behaviour improves over time, and the number of incidents involving the use of physical intervention reduces significantly. This is because staff are well trained and have a very good understanding of why children behave in the way that they do. Robust, effective management oversight and analysis of incidents inform future practice and have been instrumental to the progress made by young people. A social worker said that their young person has made ‘amazing’ progress with their behaviour. A healthcare professional commented: ‘The young person has improved vastly with his behaviour and has been supported in using his creativity to express himself.’

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How well children and young people are helped and protected: good

Safe recruitment practices help to protect children from the risk of harm and abuse. Finding the right person is much more important than filling a staff vacancies.

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The effectiveness of leaders and managers: outstanding

The leadership and management of the home are excellent. There is a ‘can do’ culture and the whole staff team has high aspirations for young people. Staff are passionate about improving the lives of young people. As a result, young people receive very good care and support.

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The effectiveness of leaders and managers: outstanding

The registered manager has many years’ experience of working in children’s homes and is suitably qualified. He is an inspirational leader and is ably supported by the deputy manager.

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The effectiveness of leaders and managers: outstanding

The new staff all received a thorough induction and all the relevant training. They were able to spend time together before admitting any young people. This gave them an excellent opportunity to bond as a team and understand their roles and responsibilities. Staff said they work very well together and work consistently as a team.

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The effectiveness of leaders and managers: outstanding

Staff feel very well supported and valued by the management team. They receive regular, good-quality supervision, and regular team meetings are held. Inspection report children’s home: 2532661 4 Staff training is a high priority and is responsive to the changing needs of young people. Three staff have the level 3 qualification and three staff are currently enrolled on the course. The registered manager is exploring further qualifications for the staff in mental health and counselling.

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The effectiveness of leaders and managers: outstanding

Management monitoring systems are robust and effective and reflect the commitment to continual improvement. The registered manager is constantly looking at ways to improve the quality of care provided.

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The effectiveness of leaders and managers: outstanding

There is a real commitment to partnership working. This is confirmed by the feedback received from a range of professionals. Managers are not afraid to challenge partner agencies to ensure that young people receive the care and support that they need. Inspection report children’s home: 2532661 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 2532661 6

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 230 Bathley Street, The Meadows, Nottingham NG2 2ER

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Inspector

Katarina Djordjevic, social care inspector Inspection report children’s home: 2532661 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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