Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report children’s home: SC389830 1 SC389830 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This service is a privately owned children’s home that is registered to provide care for one child who has complex emotional and behavioural difficulties and may have learning difficulties. They may require therapeutic opportunities that support them to achieve positive social integration.

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Information about this children’s home

The manager is dual registered with another home within the organisation. The registered manager is suitably experienced and holds a level 5 qualification in leadership and management.

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Information about this children’s home

Due to COVID-19, at the request of the Secretary of State, we suspended all routine inspections of social care providers carried out under the social care common inspection framework (SCCIF) on 17 March 2020. We returned to routine SCCIF inspections on 12 April 2021.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 11 February 2020

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outstanding

Overall judgement at last inspection: outstanding Inspection report children’s home: SC389830 2 Enforcement action since last inspection: none Inspection report children’s home: SC389830 3

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Inspection date Inspection type Inspection judgement

11/02/2020 Full Outstanding 12/02/2019 Full Outstanding 13/02/2018 Full Good 16/03/2017 Interim Improved effectiveness Inspection report children’s home: SC389830 4

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outstanding

Children have excellent relationships with staff and feel well supported and cared for. The registered manager and staff use their knowledge of the home’s research-based therapeutic model of care to provide children with effective and individualised care. Children are making progress in all aspects of their lives because of the support and help that they receive.

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outstanding

The registered manager and staff provide exceptional support to children when they move to the home or when they leave. For example, when one child moved to live at one of the provider’s other homes, a staff member who the child had a good relationship with moved to work with the child at their new home. This is typical of staff’s approach to prioritising the needs and wishes of children.

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outstanding

Staff have an in-depth understanding of the children’s complex needs and are thoughtful, skilled and sensitive in helping each child. Input from the home’s therapist helps staff to reflect on each child’s needs and to tailor the support that is in place, to ensure that children continue to flourish.

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outstanding

Staff use research-informed sensory play to promote children’s emotional well-being and resilience. This has been successful, and children have learned to recognise and manage their own emotions and anxieties. As a result, children no longer feel the need to cause harm to themselves or others.

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outstanding

Staff encourage and support children to develop and recognise their talents. Staff ensure that children have every opportunity to showcase what they can do and to be recognised for their successes. For example, one child did a performance as part of the summer arts programme, in front of a large crowd of people, and was involved in creating an audio record. This audio record shared his personal experiences of being in care, to help other children looked after to see positive aspects of being in care. These experiences have significantly improved the child’s confidence, self-identity and belief in himself.

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outstanding

Staff promote a strong culture of learning and attainment for children. Children have 100% attendance and are in full-time education. Staff actively support children with their homework. This has had a positive impact on their educational achievements. One child has achieved qualifications and has employment opportunities. One teacher said that the manager is effective in his communication. Children thrive educationally because of the support they receive from staff.

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outstanding

Staff are creative and innovative in the way they provide key-working sessions to children, which are underpinned by research-informed practice with support from their clinical therapist. This encourages children to express their wishes, feelings and concerns, without feeling shame or guilt. For example, staff have open discussions Inspection report children’s home: SC389830 5 about sensitive topics relating to children’s past experiences. This has helped children to become more self-aware of their behaviour and overcome trauma they have experienced.

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outstanding

Children say that they feel safe and know that staff are there to protect and support them. The progress that children have made because of living in this home means that they are less likely to place themselves into situations in which they may be at risk of harm. For example, children rarely go missing from home, self-harm or need to be physically restrained.

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outstanding

Staff have the skills, experience and knowledge to recognise the situations in which children may be at risk of harm. Staff take pre-emptive action to safeguard children and de-escalate situations. On the occasions when this is unsuccessful, staff take effective, swift and decisive action to reduce the potential risk of harm to children. Following such incidents, any learning is considered and acted.

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outstanding

The registered manager and staff are confident and effective in promoting children’s safety and welfare. Detailed and concise risk assessments, which are up to date and accurate, provide clear guidance to staff so that they understand children’s vulnerabilities and the strategies to minimise any risks to children.

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outstanding

Staff are nurturing and sensitive in supporting children when they are upset or worried. Staff are adept at providing children with the emotional support that they need during these difficult moments. The skilful approach of the staff ensures that children can calm down, talk through their worries and move on with their day. This means that children have learned better coping strategies.

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outstanding

The home’s clinical therapist provides staff with guidance and advice to help them understand why children may be behaving in certain ways. This gives staff a deeper insight into children’s needs and contributes to the development of the strategies put in place to support each child.

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outstanding

Staff place a strong emphasis on children’s successes and positive behaviours. This means that children are rewarded with attention and gratitude when they have been well behaved or done something well. Children respond well to this and strive for this recognition.

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outstanding

Staff work hard to educate children about potential risks both online and in the community. The advice and guidance given to children are bespoke to the child’s emotional ability and understanding. For example, staff have used video clips with one child to discuss the topic of consent. This has improved the child’s understanding of personal safety and how to keep himself safe.

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The effectiveness of leaders and managers: outstanding

Inspection report children’s home: SC389830 6 The registered manager is highly effective, inspirational and a good role model for both staff and children. The experienced staff team shares his passion to improve the lives of children. The registered manager has been successful in embedding the home’s therapeutic model of care, which is the foundation of the tailored care provided to children.

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The effectiveness of leaders and managers: outstanding

Strong partnership working helps to provide children with the best possible care and support. Professionals speak highly of the registered manager and the staff. For example, staff have advocated for children in regard to their health, education and employment. One social worker said that staff go above and beyond to support children.

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The effectiveness of leaders and managers: outstanding

The responsible individual is meticulous in his oversight of the home. This helps the registered manager to continuously drive forward improvement and ensure that staff are imaginative in the way that they provide care to children.

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The effectiveness of leaders and managers: outstanding

The registered manager disseminates his knowledge of research-based practice to the team during supervisions, team meetings and in his day-to-day practice. This complements the excellent and varied training that staff receive. When staff complete training, the registered manager uses team meetings and other forums to discuss how the knowledge gained can be embedded into practice. This means that staff practice and knowledge grow from a solid foundation. Inspection report children’s home: SC389830 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC389830 8

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Sam Dulay-Kainth, Social Care Inspector Inspection report children’s home: SC389830 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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