Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report children’s home: SC389830 1 SC389830 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private company. It is registered to provide care and accommodation for one child aged eight to 18. Children may have complex social, emotional and behavioural needs, and learning disabilities. They may require therapeutic opportunities that support them to achieve positive social integration.

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Information about this children’s home

The registered manager is suitably experienced and holds a level 5 qualification in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 12 February 2019

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report children’s home: SC389830 2

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Inspection date Inspection type Inspection judgement

12/02/2019 Full Outstanding 13/02/2018 Full Good 16/03/2017 Interim Improved effectiveness 27/10/2016 Full Good Inspection report children’s home: SC389830 3

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outstanding

Staff provide an exceptionally nurturing environment for the young person. Staff invest in his progress. They are passionate, and are dedicated to delivering excellent quality care. As a result, he has enjoyed stability and matured into a remarkable young man.

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outstanding

Relationships between staff and the young person flourish because they are built on mutual trust and respect. As a result, the young person loves living at the home and knows he is valued and well-cared-for.

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outstanding

Highly effective care planning by staff means that the young person receives personalised care. As a result, the young person continues to thrive.

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outstanding

Staff are consistent in driving ambition and supporting education for the young person. They know his capabilities and are persistent in encouraging his educational outcomes. A professional commented about the excellent support staff provide and said, ‘Staff’s dedication and commitment has enabled [the young person] to remain in school where he is excelling in his progress.’ The young person is highly ambitious and enthusiastic for his future career prospects. He attends extra tuition and this is having a positive impact on his educational outcomes, including his grade predictions.

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outstanding

The young person provides his views, wishes and feelings to staff who go the extra mile to help meet his requests. He also takes part in the care council and has access to his independent advocate. As a result, his views are helping to shape his own life and the lives of children and young people in care because he is being listened to and taken seriously.

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outstanding

Staff deliver highly effective care based around a secure base model of attachment. Staff work closely with the therapy team to improve young people’s emotional and psychological health. As a result, the young person’s emotional and psychological needs significantly improve.

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outstanding

The young person enjoys spending time with friends and family. Staff welcome friends and family and make the home a place where the young person can engage with them in a safe environment. The time they spend together is important and helps to prepare the young person for moving back home .

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outstanding

Staff are instrumental in promoting fundamental life skills. The young person is confident in his readiness for leaving care. A parent said, ‘Staff are great! They have done loads of work with him around his independence skills. He is very happy there and they have helped him a lot.’ Inspection report children’s home: SC389830 4

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outstanding

Highly effective risk management helps to keep the young person safe. For example, staff track and evaluate significant events. This excellent piece of work covers topics such as what constitutes a safe and healthy relationship and self-harm. The report tracks patterns and trends and gives recommendations. Managers and staff act on this information and this helps to keep the young person safe. In addition, because of the excellent support he receives, the young person understands how to keep himself safe.

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outstanding

The young person is extremely happy living at the home. He feels safe and protected by staff who he knows care for him dearly. As a result, he does not go missing from care, engage in anti-social behaviour in the community, or use illegal substances.

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outstanding

The young person is protected from harm because staff understand his vulnerabilities and the triggers to his behaviour. Staff de-escalate potentially challenging situations well. As a result, there have been no incidents requiring staff to use physical intervention.

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outstanding

Staff are instrumental in offering praise and rewards to promote the young person’s self-esteem and celebrate his achievements. Sanctions are rarely used, but when they are they are fair and proportionate.

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outstanding

Staff provide excellent support to promote safe use of the internet, mobile phone, online gaming and social media. This means that the young person gains valuable skills to stay safe by understanding how to report and recognise any signs of abuse or grooming when using technology.

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outstanding

The car park does not have enough lighting to assist anyone leaving or entering during hours of darkness, including in an emergency. Although the young person has one-to-one support to ensure that he is safe, this does not guarantee that everyone is free from potential hazards when using the car park at night.

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The effectiveness of leaders and managers: outstanding

The home is managed by a skilled, knowledgeable and qualified registered manager. He is motivational and aspirational for the young person and staff, and the manager excels at leading by example.

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The effectiveness of leaders and managers: outstanding

The manager has formed exceptional relationships with external professionals. Joint working is effective. A teacher commented, ‘[The manager] is very knowledgeable in how to support our student in all areas and I know he truly wants the best for this young person as well. We get nothing but positive feedback from our student about [the manager] and his team and he explains how approachable they all are.’ Inspection report children’s home: SC389830 5 The home environment is warm and welcoming. The young person participates in making sure the home is well maintained and reflects his personality and taste. A staff bathroom requires attention. This has a minimal impact on the young person, who has access to his own bathroom.

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The effectiveness of leaders and managers: outstanding

The manager has met the one requirement made at the last inspection. There has been a review of the lone working risk assessment, and the young person’s risk assessment clearly identifies risks and guides staff in how to manage and reduce these risks.

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The effectiveness of leaders and managers: outstanding

Monitoring and review of the quality of care by the manager is of an excellent standard. The manager understands the needs and strengths of the service and the impact that the quality of care has on the young person. This has contributed to the ongoing development of the home and to the sustained progress made by the young person.

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The effectiveness of leaders and managers: outstanding

Staff are highly skilled and are motivated to drive improvement because they have access to effective supervision, training and an annual appraisal. This ensures that staff continue to upskill themselves and are equipped to undertake their role effectively and efficiently.

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The effectiveness of leaders and managers: outstanding

Records are well maintained and reflect the young person’s day-to-day experiences. The young person contributes to his records on a regular basis. As a result, he understands what is written about his progress, risks and experiences. Inspection report children’s home: SC389830 6

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1)(2)(a)(d)) 20/03/2020

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC389830 7

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Black Birches, Hadnall, Shrewsbury, Shropshire SY4 3DH

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Inspector

Michelle Spruce, Social Care Inspector Inspection report children’s home: SC389830 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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