Children's Home run by Bryn Melyn Care Limited in Telford and Wrekin

Inspection report children's home: SC372621 1 SC372621 Registered provider: Bryn Melyn Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The service is owned by a private company. The home cares for three children who exhibit complex behaviours because of their childhood experiences.

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Information about this children’s home

The manager has been registered with Ofsted since July 2018. She holds a level 5 diploma in leadership for health and social care and children and young people’s services (residential management pathway).

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Information about this children’s home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected requires improvement to be good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: sustained effectiveness

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good

Enforcement action since last inspection: none Inspection report children's home: SC372621 2

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Inspection date Inspection type Inspection judgement

09/03/2020 Interim Sustained effectiveness 20/08/2019 Full Good 10/10/2018 Full Requires improvement to be good 20/02/2018 Full Good Inspection report children's home: SC372621 3

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Overall experiences and progress of children and young people: good

Staff actively support children’s education within a culture that encourages learning. Children’s attendance at school is 100% and they are making good progress. Managers and staff communicate well with education providers to ensure that children receive the support they require. At home, staff support the children with their homework. This practice improves children’s chances of achieving their education capability, enhancing their future opportunities in adulthood.

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Overall experiences and progress of children and young people: good

Staff are continuously alert to children’s health needs. When there are concerns about a child’s health, staff respond promptly, ensuring that appointments are made. When necessary, staff advocate for children, to ensure that their health needs are met in a timely manner. As a result, children benefit from having their health needs promoted to a good standard.

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Overall experiences and progress of children and young people: good

Children experience positives moves out of the home. Transitions are well planned and consider the needs of the child. Through key-work sessions, staff make sure that children are prepared and confident about their future plans. As a result, children experience a well-organised, successful move.

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Overall experiences and progress of children and young people: good

Children experience child-centred and individualised care. The consistent approach by staff helps children feel safe and secure and ready to try new things. Staff encourage children to attend activities and clubs outside of the home. This provides children with exciting experiences that help them to grow in confidence and widen their social circle.

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Overall experiences and progress of children and young people: good

Staff and managers support the children to develop their relationships with others. Regular key-work sessions between children and staff focus on this area. Consequently, children develop their self-awareness and increase in self-confidence enabling them to form rewarding relationships with their peers.

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Overall experiences and progress of children and young people: good

Staff develop warm and nurturing relationships with children. During the inspection, the inspector observed staff to be caring and attentive to the needs of the children. This demonstrates positive relationships between children and staff, which enable children to feel valued, cared for and able to benefit from the support provided.

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Overall experiences and progress of children and young people: good

Overall, the home is welcoming and homely. There are photographs of the children around the home, which provides a personal touch. The manager has raised that there is mould in two areas of the house, however this has not been resolved. Also, one child’s bedroom requires the windowsill to be painted. This does not provide children with an appropriate standard of living and is not reflective of the otherwise good-quality care. Inspection report children's home: SC372621 4

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improvement to be good

On one occasion, a child was physically restrained using a restraint not recognised as the model used by the home. It was also not clear why the intervention lasted for the duration recorded. Staff are not confident in using the organisation’s method of physical intervention. Managers recognise this is an area of development and are supporting staff with this. Although children have not sustained any injuries, staff and managers have not ensured that they are following their training or are completing detailed records to keep children safe.

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improvement to be good

Managers ensure that risk assessments and care plans are kept up to date. These documents inform staff on the children’s needs and provide clear guidance for staff on how they should support the children. As a result, children are cared for by staff who understand them and know how to care for them.

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improvement to be good

When allegations are made, the manager responds to these promptly and ensures that all relevant agencies are made aware of the concerns. This practice demonstrates that children are listened to and are kept safe.

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improvement to be good

Missing-from-home episodes are extremely low. When a child did go missing, staff took appropriate action to safeguard the child and followed the correct procedures. Therefore, appropriate steps are taken to keep children safe.

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improvement to be good

Managers and staff support the children to understand their risks effectively. Key- work sessions take place on a regular basis and are child centered and creative. These sessions link to the children’s care plans and follow-up work is completed. As a result, children are developing strategies and knowledge to work towards keeping themselves safe.

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The effectiveness of leaders and managers: good

The manager has a strong vision for the home. She is aware of the home’s strengths and areas of development and have put in place actions in response. Monitoring and review systems are effective and allows the manager to ensure that improvements are made to the care provided to children.

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The effectiveness of leaders and managers: good

There are a number of ways children’s views are considered. Regular meetings take place with the children to gather their thoughts. The children are involved in their care plans and are encouraged to contribute to these. Children are aware of how to complain. This ensures that the voice of the child is heard, and they are able to influence how they are cared for.

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The effectiveness of leaders and managers: good

Managers provide regular supervision to staff. Supervision considers the children, as well as the needs of staff. The needs of the children are also discussed in team meetings. During the inspection, staff at the home said they feel supported by managers. This demonstrates positive relationships between managers and staff, which supports their development and understanding of the children. Inspection report children's home: SC372621 5 Managers have a clear understanding of the progress of the children. This is monitored within the children’s plans. Goals are set for the children, and staff support them to work towards these. This allows for children’s progress to be monitored and plans to be adapted to support children’s development.

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The effectiveness of leaders and managers: good

Managers have developed comprehensive plans for children, which focus on their needs. They speak of children in a warm and positive manner and are driven to support children to achieve positive outcomes. This caring and motivated approach is also present in the staff team. As a result, the culture of the home places children at the centre of what they do. Inspection report children's home: SC372621 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person. (Regulation 12 (1) (2)(a)(v))

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Requirement Due date

In particular, the registered manager is to ensure that staff understand their roles and responsibilities relating to the use of physical intervention. 30 December

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure ("the user"), and of any other person present when the measure was used. (Regulation 35 (3)(a)(iii)(iv)(v)(vi))

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Requirement Due date

In particular, the registered manager is to ensure that records relating to physical intervention are clear, and that the time of the measure is included. 30 December Inspection report children's home: SC372621 7

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Recommendation

 The registered manager must ensure that the home meets children’s basic day-to- day needs and physical necessities. Managers and staff should seek to meet the child’s basic needs in the way that a good parent would, such as providing a warm and well-kept environment. (‘Guide to the children’s homes regulations including the quality standards’, page 15, paragraph 3.7)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: SC372621 8

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Children’s home details

Registered provider: Bryn Melyn Care Limited

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Children’s home details

Registered provider address: Atria, Spa Road, Bolton BL1 4AG

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Inspector

Melanie Griffin, Social Care Inspector Inspection report children's home: SC372621 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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