Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children's home: SC456418 1 SC456418 Registered provider: Cambian Childcare Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The provider states in its statement of purpose that this home provides care for one child suffering with social, emotional and behavioural difficulties that result in com- plex needs.

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Information about this children’s home

The manager registered with Ofsted in September 2020.

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Information about this children’s home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, Ofsted sus- pended all routine inspections of social care providers on 17 March 2020.

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Information about this children’s home

We last visited this setting on 13 January 2021 to carry out a monitoring visit. The report is published on the Ofsted website.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: SC456418 2

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Inspection date Inspection type Inspection judgement

16/04/2019 Full Good 30/05/2018 Full Good 31/07/2017 Full Good 03/03/2017 Interim Improved effectiveness Inspection report children’s home: SC456418 3

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Overall experiences and progress of children and young people: good

One child has lived in the home for two years, and he is happy and settled. The child has been able to build relationships with people that he trusts. Consistent and appropriate boundaries provide the child with a sense of security and safety.

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Overall experiences and progress of children and young people: good

The child is supported with his physical and mental health needs. Staff support him to attend appointments, and they source resources to help educate him on ways to improve his health. Specialist support is sought for the child and to guide the staff team when necessary.

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Overall experiences and progress of children and young people: good

The child’s relationship with his family has improved. The child has been supported to increase the time that he spends at home with his family. This is in line with his wishes and has been supported by the manager and staff team. One parent said, ‘[Name of child] has made so much progress. He is more mature; they see him as an individual. Staff know his wants, needs and triggers.’

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Overall experiences and progress of children and young people: good

The child has been encouraged to engage in a number of social groups. This has helped improve his self-esteem. Plans are in place to help the child develop skills to become more independent. He has also enjoyed a number of activities with the staff, including going go-karting and accessing assault courses to improve his fitness.

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Overall experiences and progress of children and young people: good

Staff and managers have worked closely with the child’s education placement. The child is supported to complete work at home when he is unable to go to school. The manager has been proactive in requesting education meetings and assessments. However, escalation processes have not been used to reduce the delays when necessary.

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How well children and young people are helped and protected: good

The child living in the home is safe and says he feels safe. Staff know him very well and are able to de-escalate difficult situations effectively. The child has been encouraged to find ways to self-regulate his emotions. As a result, the child has been very settled and physical intervention has not been required.

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How well children and young people are helped and protected: good

Clear risk management plans are in place. The plans are regularly updated and include a range of strategies for staff to use. Staff know the content of the plans and work consistently in keeping the child safe. There is a clear multi-agency response when risks escalate.

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How well children and young people are helped and protected: good

The home environment is comfortable and safe. Locks have been removed from the internal doors. This meets a previous requirement. However, the garden area has a number of trip hazards. Although there are plans in place to address this, long delays mean that the child is unable to safely enjoy spending time in the garden. Inspection report children’s home: SC456418 4 The child has access to a phone and a laptop. Staff monitor him and educate him on the potential risks online. Staff have been creative in the ways they have kept the topic alive. A range of resources have been used to explore online safety with the child, to really embed his knowledge of keeping himself safe. As a result, the child is well informed.

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The effectiveness of leaders and managers: good

The manager is experienced and is currently completing the relevant leadership and management qualification. The child, staff, parents and external professionals spoke highly of the manager’s communication and organisational skills. The manager attends meetings and advocates in the best interest of the child.

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The effectiveness of leaders and managers: good

Staff feel supported and receive regular supervision to help them reflect. Annual appraisals also take place. Appraisals are used as an opportunity to set clear goals for the year ahead and reflect on any areas for development. The child’s views are taken into consideration at this point. It is evident that the child has positive views about the staff caring for him.

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The effectiveness of leaders and managers: good

Staff working in the home are recruited safely and receive appropriate training. At times, agency staff have been required to work in the home, and they have received an appropriate induction. Necessary checks have been carried out with the agency to ensure that their staff have also been recruited safely and received appropriate training.

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The effectiveness of leaders and managers: good

The manager is responsible for managing two children’ss homes. She prioritises her time effectively and is able to complete all the necessary tasks. However, rotas do not always contain an accurate record of the actual hours that the manager has worked. This means that it is difficult to track when the manager is actually working in the home.

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The effectiveness of leaders and managers: good

The manager has good oversight and clear plans are in place to develop the service being provided. Documents in the home have been reviewed and actions taken to meet the needs of the child going forward. However, evaluations do not include a review of the actions taken by staff. This reduces the opportunity for reflection and learning. Inspection report children’s home: SC456418 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the regis- tered person to—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1)(a)(b) (2)(c)(i)(ii))

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Requirement Due date

This specifically relates to ensuring that the garden area is well maintained and safe enough for the child to access it freely. 30 November

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in schedule 4;

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Requirement Due date

ensure that the records are kept up to date. (Regulation 37 (1) (2)(a)(b))

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Requirement Due date

In particular, ensure that copies of staff rotas reflect the actual hours worked, including the manager’s hours. 30 November Inspection report children’s home: SC456418 6

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Recommendations

 The registered person should ensure that evaluation of any incidents is undertaken to identify any gaps in training, skills or knowledge for staff or to record and retain evidence of what worked well. (‘Guide to the children’s homes regulations including the quality standards’, page 46, paragraph 9.31)  The registered person should evidence what they have done to achieve engagement with the child’s wider support systems, including any actions taken to escalate concerns. (‘Guide to the children’s homes regulations including the quality standards’, page 11, paragraph 2.3)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC456418 7

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: Cambian Childcare Limited, Metropolitan House, 3 Darkes Lane, Potters Bar, Hertfordshire EN6 1AG

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Inspector

Sylvia Eboigbe, Social Care Inspector Inspection report children’s home: SC456418 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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