Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children’s home: SC456418 1 SC456418 Registered provider: Cambian Childcare Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is one of a number of privately run children’s homes operated by a private company. The home is registered to provide care and accommodation for one young person who may need support with emotional and/or behavioural difficulties. The registered manager also manages another two homes within the company, and these are in close proximity to this home.

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Information about this children’s home

The registered manager is suitably experienced and qualified for the role.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: SC456418 2

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Inspection date Inspection type Inspection judgement

30/05/2018 Full Good 31/07/2017 Full Good 03/03/2017 Interim Improved effectiveness 12/07/2016 Full Good Inspection report children’s home: SC456418 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff–

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child. (Regulation 12(1), (2)(a)(i))

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Requirement Due date

Specifically, ensure that bank and core staff have sufficient understanding of agreed levels of risk management strategies and that they take effective action in accordance with these plans. 03/06/2019

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Recommendations

 The home’s record of the event must include a description of the action taken and the outcome of any resulting investigation. (‘Guide to the children’s homes regulations including the quality standards’, page 63, paragraph 14.14) Inspection report children’s home: SC456418 4

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Overall experiences and progress of children and young people: good

Staff place the well-being of the young person at the centre of their practice, irrespective of the significant and sustained challenges that he presents. They are extremely attentive to the young person’s individual needs and show great respect and dignity at all times.

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Overall experiences and progress of children and young people: good

The young person spoke fondly of the staff team and confirmed that he shares a positive relationship with them. He feels settled and happy in the home, and appears relaxed and content when interacting with staff. Taking his starting points into consideration, the young person has continued to make progress. He is more settled and less disruptive in the home, and has started to open up about his early childhood experiences. This demonstrates that he benefits immensely from the positive relationships that he has with staff.

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Overall experiences and progress of children and young people: good

Where there are barriers to positive outcomes, staff actively seek to challenge and work in partnership with other agencies to overcome them. Staff have a strong understanding of the young person’s needs and work collaboratively with partner agencies to help him to achieve his potential.

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Overall experiences and progress of children and young people: good

Staff value and promote educational attendance and achievement by providing the right level of support to promote progress. Staff understand the barriers to learning and work collaboratively with educational staff to provide any required additional support needed. The young person confirmed that staff are very supportive of his education and learning. As such, he has developed confidence and is looking forward to further learning and employment opportunities.

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Overall experiences and progress of children and young people: good

Staff are good at providing the young person with opportunities to enjoy life and have fun. The young person has accessed a range of leisure pursuits to increase his social and recreational opportunities. Because of this, the young person has developed greater social skills, confidence and interests.

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Overall experiences and progress of children and young people: good

Independence planning in the home is well thought out and delivered. The staff are working with the young person to develop independent living skills and are setting achievable goals and targets to support his engagement in the process. This is an area of significant progress for the young person, and he is steadily developing the necessary skills to live as an independent and capable adult.

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How well children and young people are helped and protected: good

The young person is protected by a range of safeguarding measures, such as systems for dealing with child protection concerns. Staff are trained in safeguarding and are fully aware of their responsibilities in this respect.

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How well children and young people are helped and protected: good

Staff understand that the young person’s experiences are often communicated through Inspection report children’s home: SC456418 5 negative behaviour. When incidents of conflict arise, these are met with negotiation, boundaries and compromise. Staff demonstrate considerable patience and have high tolerance thresholds when managing challenging behaviour. This approach affords the young person with security, stability and acceptance.

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How well children and young people are helped and protected: good

Although some risks remain, such as cannabis use, the young person has made measurable progress in other areas of his life. For example, the young person is more able to manage his anger, and his destructive behaviours have significantly reduced. This represents an area of significant progress for the young person.

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How well children and young people are helped and protected: good

Staff respond to missing-from-home incidents effectively. On the occasions when the young person goes missing, staff immediately implement agreed procedures. This includes going out looking for him, contacting relevant professionals and making enquiries in the local community to locate the young person as quickly as possible.

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How well children and young people are helped and protected: good

The young person has an updated risk assessment and behaviour management plan in place. However, some records lack robust detail which, in turn, means inconsistent responses from staff, for example a lack of clarity in relation to the required levels of supervision of the young person within the home. The manager has taken some action by discussing expectations with the team. That said, this is an ongoing development area and one which continues to be monitored.

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How well children and young people are helped and protected: good

The manager routinely evaluates all incident records. However, the inspector identified that some records lack clarity and do not provide a thorough and factual account of the incident and the action taken by staff. This makes it difficult for the manager to identify areas in which practice could be improved.

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The effectiveness of leaders and managers: good

The manager provides the home with visible and effective leadership. She is knowledgeable, skilled and suitably qualified for the role. The manager is supported by a newly appointed deputy. This ensures effective support and the efficient operation of the home.

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The effectiveness of leaders and managers: good

The home has a team of experienced staff who work together as a tight unit. Good collaborative approaches, such as daily handovers and team meetings, ensure that communication remains effective.

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The effectiveness of leaders and managers: good

There are sufficient numbers of staff members working at the home. This provides stability for the young person.

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The effectiveness of leaders and managers: good

The staff have regular supervision and team meetings, which provides them with opportunities to reflect on their practice. Staff and the young person at the home report that the service is well managed. Staff say that they are very happy working at the home. They feel very well supported and that their skills and experience are valued within the service. Inspection report children’s home: SC456418 6 The staff are qualified in or enrolled on suitable diploma programmes to enhance their knowledge of providing a good standard of care for the young person. The staff benefit from a varied training programme that is tailored to the individual needs of the young person at the home. An independent person visits the home each month and produces a report. This assists the manager in monitoring the quality of the service and helps to make improvements. Internal monitoring systems also help to develop the service. The registered manager

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The effectiveness of leaders and managers: good

makes good use of evaluative tools to assess areas of good practice and areas of need.

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The effectiveness of leaders and managers: good

Liaison and relationships with other agencies are excellent, and this is a key strength of the home. The manager has effective relationships with local agencies and is highly regarded by professionals. When other professionals or agencies fall short of their statutory duty, the registered manager addresses this appropriately and through the proper channels to ensure that the young person has the service that he needs. Inspection report children’s home: SC456418 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC456418 8

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: 4th floor, Waterfront, Manbre Wharf, Manbre Road, Hammersmith, Middlesex W6 9RU

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Inspector

Ceri Evans, social care inspector Inspection report children’s home: SC456418 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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