Children's Home run by HAVEN CARE GROUP LIMITED in Derby

Inspection report children's home: 1247144 1 Registered provider: Haven Care Group Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned children’s home. It is registered to provide care and accommodation for up to four children with emotional and/or behavioural difficulties. The home does not currently have a permanent manager in post.

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Information about this children’s home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Information about this children’s home

We last visited this setting on 17 February 2021 to carry out a monitoring visit. The report is published on the Ofsted website.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 31 October 2019

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requires improvement to be good

Overall judgement at last inspection: Declined in effectiveness

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requires improvement to be good

Enforcement action since last inspection: None Inspection report children's home: 1247144 2

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Inspection date Inspection type Inspection judgement

31/10/2019 Interim Declined in effectiveness 03/09/2019 Full Good 22/01/2019 Interim Declined in effectiveness 12/09/2018 Full Good Inspection report children's home: 1247144 3

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improvement to be good

Children have not experienced consistent care from a stable group of adults because staff turnover is high.

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improvement to be good

A child moved into the home who had a significant impact on the other children and the staff team. Subsequently, the child had an unplanned and unpleasant ending to her placement. However, most children who have left the home have done so in a planned way, moving into adulthood or closer to their family home. Staff have helped children to understand their previous life histories and build resilience.

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improvement to be good

Damage is not repaired quickly, despite being reported. Maintenance work is also slow to be completed. This means that the home is not a consistently warm and nurturing environment.

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improvement to be good

Care planning does not provide sufficient detail to staff about medication administration. This is particularly important with ‘as required’ medication, so that staff know when a child should be given this medication. Consequently, an inhaler is not taken out on activities with one child who may require it.

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improvement to be good

Despite the home’s weaknesses, most children make progress. For example, children who have been involved in gangs and drugs are now safer. Children learn important life skills and become more independent. One child has completed their GCSE and BTeC courses with good predicted grades. Furthermore, the child has been supported to find a job.

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improvement to be good

Staff have positive attitudes towards the children. A member of staff said: ‘The children at the home are absolutely amazing. Although mentally and emotionally challenging sometimes, working with them is so rewarding.’

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improvement to be good

Children’s views are sought, considered and acted on. For example, new garden furniture has been bought and children have access to a range of new garden games. A child commented on how much he likes the new garden furniture.

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improvement to be good

Children have enjoyed activities such as walks to the local park and trips to theme parks. Activities have been limited because of lockdown restrictions. However, the children have been kept busy with constructive, enjoyable activities.

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improvement to be good

Staff have received good safeguarding training. However, the training has not yet been embedded into practice because staff do not fully understand their responsibilities in supporting online safety. Staff are not supported by clear and Inspection report children's home: 1247144 4 detailed care planning, for example, the rules about mobile phone use are not explicit within the planning documentation.

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improvement to be good

Some good discussions have taken place to help children understand the risks of sexual exploitation, consent and positive relationships. However, this work is not undertaken as frequently as it should be. Some discussions with children about safeguarding and exploitation are recorded well. However, the language used in one record was inappropriate and indicated that staff do not have a thorough understanding of the subject.

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improvement to be good

Risk management plans are detailed and provide good information for staff to help them reduce the risks for children. For example, the missing-from-care protocols and plans are in depth. When a child goes missing from the home, staff follow good procedures to help locate them and return them to the home safely. However, a management decision to send inexperienced staff with a child on a visit to her home town was poor. This decision contributed to the fact that the child went missing and was subsequently at risk of harm.

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improvement to be good

Incidents of self-harm have reduced over time because strong safety plans are in place and staff know how to support children who are distressed.

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good

The registered manager left 10 months ago. Since then, new managers have been appointed. However, these people have either not taken up the post or have left soon after starting in the role. Management instability has contributed to inconsistency in care.

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good

A high turnover of staff has meant that children have not experienced consistency of care. However, the staff team is now more settled and staff are starting to build warm and trusting relationships with children.

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good

Staff have received good-quality training and this is helping to improve their skills and knowledge. They feel well supported by the current manager, who provides good-quality supervision and facilitates helpful, constructive team meetings.

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good

The children have strong advocates in the interim manager and staff team. The interim manager and staff team have strong working relationships with external professionals. External professionals agree that staff communicate well with them and make them feel welcome when they visit. Inspection report children's home: 1247144 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(b))

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Requirement Due date

This relates to inexperienced staff working with children without any experienced staff supporting them. 1 September 2021

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child.

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Requirement Due date

This relates to the inexperience of the staff team. 1 September 2021

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home. (Regulation 14 (1)(a)) 1 September 2021 Inspection report children's home: 1247144 6 This relates to ensuring that care planning provides good information for staff and that staff complete planned direct work with children in accordance with their care plans.

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Recommendation

 The registered person should ensure that the children’s home is a homely, domestic environment by maintaining the home to a good standard and repairing damage quickly. (‘Guide to the children’s homes regulations including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: 1247144 7

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Children’s home details

Registered provider: Haven Care Group Ltd

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Children’s home details

Registered provider address: Unit 6 Barberry Court, Parkway, Centrum One Hundred, Burton-on-Trent DE14 2UE

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Inspector

Joanne Vyas, Social Care Inspector Inspection report children's home: 1247144 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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