Children's home run by Keys Nhcc Ltd in Rossendale

Inspection report children’s home: SC474041 1 SC474041 Registered provider: Keys NHCC Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered to provide care for one child aged between eight and 17 who has experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours.

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Information about this children’s home

The home’s manager is registered with Ofsted and is suitably qualified.

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Information about this children’s home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 12 November 2019

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: not applicable Inspection report children’s home: SC474041 2

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Inspection date Inspection type Inspection judgement

12/11/2019 Full Good 14/03/2019 Interim Improved effectiveness 25/06/2018 Full Good 06/09/2017 Interim Improved effectiveness Inspection report children’s home: SC474041 3

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Overall experiences and progress of children and young people: good

The child living at this home is cared for by a consistent staff team. This consistency has resulted in the child feeling safe and secure.

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Overall experiences and progress of children and young people: good

Staff are helping the child to become more independent by encouraging him to get involved in day-to-day household chores. However, staff are not always looking at different ways of helping the child to further develop his independence. This has the potential of making him over reliant on staff.

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Overall experiences and progress of children and young people: good

The COVID-19 pandemic has meant that many activities the child would usually participate in have not been able to take place. However, staff have not been proactive in planning as things have reopened. This has resulted in the child having few social opportunities outside of the home in which to engage with others of his own age or with similar interests.

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Overall experiences and progress of children and young people: good

Staff understand the importance of education. They help the child with his homework, including creating a timetable for his revision. As a result, the child is expected to do well in his forthcoming GCSE exams.

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Overall experiences and progress of children and young people: good

Staff help the child to stay in touch with his family despite the distance. Consequently, the relationships the child has with his family are positive and he spends more time with them, which includes overnight stays.

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How well children and young people are helped and protected: good

The child is cared for by staff who know him well. Staff use this knowledge to keep the child safe. However, risk management plans are not always of sufficient detail that enables staff to know what they need to do to keep the child safe when using the internet. These omissions could mean that the child is at risk due to staff not acting or not knowing what action to take.

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How well children and young people are helped and protected: good

There are high staffing levels at the home, which means that there are few incidents and none that require physical intervention.

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How well children and young people are helped and protected: good

The child does not go missing from the home.

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How well children and young people are helped and protected: good

Managers follow safer recruitment procedures for all staff working at the home. This ensures that all staff are suitable to work with children.

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good

The home is managed by an experienced and qualified manager, who is a child- focused practitioner. Inspection report children’s home: SC474041 4 The manager knows the child well and has a positive relationship with him. She is aware of his progress but has not been as proactive as she could have been in ensuring that staff are developing the child’s independence and social skills. These omissions have resulted in requirements from the last inspection being reissued.

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good

Training for staff in the last 12 months has been mostly online. This has enabled staff to stay up to date with their mandatory training. However, a requirement from the last inspection for staff to complete child development and therapeutic parenting training remains unmet. As a result, this requirement has been reissued.

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good

Managers have actively involved the child in decisions about the home. During a recent refurbishment of the home, the child’s views were sought to help decide how to redecorate the home and make it much more homely. Inspection report children’s home: SC474041 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s homes overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background. (Regulation 6 (1)(a)(b) (2)(b)(iv))

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Requirement Due date

This specifically relates to plans being reviewed and new targets set to develop independence with proactive key-work sessions. 11 June 2021

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Requirement Due date

The enjoyment and achievement standard is that children take part in and benefit from a variety of activities that meet their needs and develop and reflect their creative, cultural, intellectual, physical and social interests and skills.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

develop the child’s interests and hobbies;

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Requirement Due date

participate in activities that the child enjoys, and which meet and expand the child’s interests and preferences; and 11 June 2021 Inspection report children’s home: SC474041 6 make a positive contribution to the home and the wider community; and

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Requirement Due date

that each child has access to a range of activities that enable the child to pursue the child s interests and hobbies. (Regulation 9 (1) (2)(a)(i)(ii)(iii)(b))

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Requirement Due date

This specifically relates to the child having more social opportunities as a child in a solo placement.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe. (Regulation 12 (1) (2)(a)(i)(ii))

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Requirement Due date

This specifically relates to risk assessments being clear of what action staff need to take when monitoring use of the internet along with learning for the child on internet safety. 11 June 2021

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13 (1)(a)(b) (2)(c))

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Requirement Due date

This specifically relates to staff’s training in child development and therapeutic parenting. 11 June 2021 Inspection report children’s home: SC474041 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC474041 8

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Children’s home details

Registered provider address: 2nd Floor, Maybrook House, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Debbie Bond, Social Care Inspector Inspection report children’s home: SC474041 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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