Children's home run by Keys Nhcc Ltd in Rossendale

Inspection report children’s home: SC474041 1 SC474041 Registered provider: Keys NHCC Limited

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is owned by a private company. It is registered for one young person. The home provides care for a young person aged 8 to 17, who has experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours.

p.1

Information about this children’s home

The home has a new manager who has yet to register with Ofsted.

p.1

Information about this children’s home

Inspection dates: 12 to 13 November 2019

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers requires improvement to be good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: improved effectiveness

p.1

good

Enforcement action since last inspection: none Inspection report children’s home: SC474041 2

p.1

Inspection date Inspection type Inspection judgement

14/03/2019 Interim Improved effectiveness 25/06/2018 Full Good 06/09/2017 Interim Improved effectiveness 19/06/2017 Full Requires improvement to be good Inspection report children’s home: SC474041 3

p.2

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

p.3

Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

p.3

Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

p.3

Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background.

p.3

Requirement Due date

(Regulation 6 (1)(a)(b)(2)(b)(iv) 10/01/2020

p.3

Requirement Due date

The enjoyment and achievement standard is that children take part in and benefit from a variety of activities that meet their needs and develop and reflect their creative, cultural, intellectual, physical and social interests and skills.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.3

Requirement Due date

develop the child’s interests and hobbies;

p.3

Requirement Due date

participate in activities that the child enjoys and which meet and expand the child’s interests and preferences; and

p.3

Requirement Due date

make a positive contribution to the home and the wider 10/01/2020 Inspection report children’s home: SC474041 4 community; and

p.3

Requirement Due date

that each child has access to a range of activities that enable the child to pursue the child’s interests and hobbies.

p.4

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

p.4

Requirement Due date

helps children aspire to fulfil their potential; and

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

p.4

Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

p.4

Requirement Due date

(Regulation 13 (1)(a)(b)(2)(h)) 10/01/2020

p.4

Recommendations

 The registered person is responsible for ensuring that each child’s day-to-day health and well-being needs are met. Staff should work to make the children’s home an environment that supports children’s physical, mental and emotional health, in line with the approach set out in the home’s Statement of Purpose. (‘Guide to the children’s homes regulations including the quality standards’, page 33, paragraph 7.3)

p.4

Recommendations

This is in relation to the decor and upkeep of the home.

p.4

Overall experiences and progress of children and young people: good

The young person feels loved, happy and safe and is thriving educationally, physically and emotionally.

p.4

Overall experiences and progress of children and young people: good

The young person receives regular therapeutic support from a therapist. These regular sessions help to promote his well-being and emotional development. As result, the young person has developed his resilience and has practical skills to help him to manage Inspection report children’s home: SC474041 5 his emotions safely.

p.4

Overall experiences and progress of children and young people: good

Staff support his education. This includes helping him with his homework. This has resulted in him achieving better grades than expected. He has recently received an award for his commitment and progress in his learning.

p.5

Overall experiences and progress of children and young people: good

Staff help the young person to become independent by encouraging him to do chores around the home. However, staff are not always looking at different ways of helping the young person to participate in a wide range of activities. This creates a missed opportunity to help him to increase his friendship circle and to have more varied experiences outside of the home.

p.5

Overall experiences and progress of children and young people: good

Staff support the young person to stay in touch with his family despite the distance. Life- story work has also enabled the young person to get back in touch with his previous carers. Consequently, he is beginning to have more links with people who have played an important role in his life.

p.5

How well children and young people are helped and protected: good

The young person is kept safe. This is achieved by having high staffing levels and staff following comprehensive behaviour plans. As a result, incidents rarely occur.

p.5

How well children and young people are helped and protected: good

The young person does not go missing from the home.

p.5

How well children and young people are helped and protected: good

The home has good firewalls to prevent the young person from accessing inappropriate sites when on line.

p.5

How well children and young people are helped and protected: good

Managers have commissioned additional fire safety work. This has included installing a carbon monoxide detector near the gas boiler. A recent fire service inspection complimented the managers on this additional work.

p.5

How well children and young people are helped and protected: good

Managers follow safe recruitment procedures for permanent staff and others working at the home. This ensures that all staff are suitable to work with children.

p.5

The effectiveness of leaders and managers: requires improvement to be good

The home’s registered manager left early this year. The provider took timely action to recruit a new manager. The new manager has submitted her application to Ofsted to be registered.

p.5

The effectiveness of leaders and managers: requires improvement to be good

The new manager is aspirational for the young person’s future. However, the new manager’s oversight of his care plans needs to improve. For example, the manager has not picked up that staff have not kept his plan up to date to reflect his good progress and to show how he has met his targets. This creates a missed opportunity to formally capture his continued success.

p.5

The effectiveness of leaders and managers: requires improvement to be good

Staff feel well supported by the new manager. They receive regular, high-quality Inspection report children’s home: SC474041 6 supervision and annual appraisals. Staff receive training to help them to develop their skills and knowledge. However, this training has not been expanded to include child development and therapeutic parenting.

p.5

The effectiveness of leaders and managers: requires improvement to be good

Managers have identified the need for additional staffing to ensure that going forward the home has enough staff to provide consistent care for the young person.

p.6

The effectiveness of leaders and managers: requires improvement to be good

Despite staff trying hard to keep the home clean and tidy, the environment is starting to look tired.

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

p.6

Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC474041 7

p.6

Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

p.7

Inspector

Debbie Bond, social care inspector Inspection report children’s home: SC474041 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.8