Children's home run by Keys Nhcc Ltd in Rossendale

Inspection report children’s home: SC474041 1 SC474041 Registered provider: New Horizons Childcare Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered for one young person. The home provides care for a young person aged 8 to 17, who has experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours. The registered manager was registered with Ofsted in September 2017.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected requires improvement to be good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 6 September 2017

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good

Overall judgement at last inspection: improved effectiveness

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good

Enforcement action since last inspection: none Inspection report children’s home: SC474041 2

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Inspection date Inspection type Inspection judgement

06/09/2017 Interim Improved effectiveness 19/06/2017 Full Requires improvement to be good 27/02/2017 Interim Declined in effectiveness 13/09/2016 Full Requires improvement Inspection report children’s home: SC474041 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that— any limitation placed on a child’s privacy or access to any area of the home’s premises— is intended to safeguard each child accommodated in the home; is necessary and proportionate; is kept under review and, if necessary, revised. (Regulation 21(c)(i)(ii)(iii)) 31/08/2018

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Requirement Due date

After consultation with the fire and rescue authority, the registered person must— take adequate precautions against the risk of fire, including the provision of suitable fire equipment in the children’s home. (Regulation 25(1)(a)) In particular, act on recommendations raised within the home’s fire risk assessment. 29/06/2018

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Recommendations

 When establishing the home, the registered person must ensure that it is suitably located so that children are effectively safeguarded and can access services to meet needs identified in their relevant plans (see regulations 12(2)(c)). Under regulation 46, the registered person should review the appropriateness and suitability of the location and premises of the home at least once a year. The review should include the identification of any risks and opportunities presented by the home’s location and strategies for managing these. (‘Guide to the children’s home regulations including quality care standards’, page 64, paragraph 15.1)

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Overall experiences and progress of children and young people: good

The young person enjoys warm and caring relationships with staff. As a result, he feels respected and valued. Knowledgeable staff provide individualised and good-quality care. This enables the young person to thrive, develop and make significant progress. Inspection report children’s home: SC474041 4 Staff recognise that the young person lives far from home and support regular family contact. The young person experiences positive and healthy relationships with people who matter to him.

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Overall experiences and progress of children and young people: good

The young person fully engages in key-work sessions and young person’s meetings. He has the opportunity to express his wishes and feelings about what he enjoys and about the day-to-day running of the home. The young person knows how to complain and is confident that he can talk to staff about any worries he may have. An advocate is also available to enable the young person to share any concerns.

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Overall experiences and progress of children and young people: good

Care plans are very well written and contain clear objectives that help the young person to progress and achieve. These plans provide good guidance for staff and enable them to meet the young person’s needs effectively.

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Overall experiences and progress of children and young people: good

The young person accesses therapy which promotes his emotional well-being. The young person lives a healthy lifestyle. Staff encourage the young person to eat healthily, take regular exercise and develop his self-care skills.

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Overall experiences and progress of children and young people: good

Staff support the young person to participate in a variety of activities, which improves his confidence, social skills and sense of social inclusion.

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Overall experiences and progress of children and young people: good

The home environment has significantly improved since the last full inspection and now provides a homely place to live. Work is ongoing, and the registered manager has a plan for further improvement.

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improvement to be good

The young person feels safe living at the home. Staff know the young person well and keep him safe from harm. Staff identify risks to the young person and follow safeguarding procedures effectively. Incidents of concern are clearly recorded. The registered manager takes action to review what has happened and takes steps to prevent the same thing from happening again.

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improvement to be good

Behaviour management plans contain detailed information and provide staff with clear guidance about how to manage the young person’s behaviour appropriately. Staff reflect on the potential causes of challenging behaviour and help the young person to understand these. This enables the young person to regulate his emotions and feelings. Trained staff only use physical restraint as a last resort, and all incidents are well recorded.

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improvement to be good

The young person does not go missing from home. However, staff know what to do should such an incident occur.

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improvement to be good

Staff review most aspects of the young person’s risk assessment regularly to ensure that the information contained in it remains up to date. However, the registered manager has Inspection report children’s home: SC474041 5 not reviewed the use of bedroom door alarms to determine whether these are warranted, given the young person’s needs and progress. This means that bedroom door alarms are potentially being used unnecessarily, and this impinges on the young person’s privacy.

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improvement to be good

The registered manager failed to act on all the recommendations raised in the home’s fire risk assessment within the specified timescales. This potentially places the young person at significant risk of harm in the event of a fire. The registered manager took immediate action during the inspection to remedy this shortfall. She sought advice from the fire service and put in interim safety measures until the work required has been completed.

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improvement to be good

The location risk assessment does not include all potential risks within the local area. A recommendation is raised to address this, particularly given that the young person is becoming more independent.

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The effectiveness of leaders and managers: good

A committed and ambitious registered manager provides solid leadership to the young person and staff. She is suitably qualified and has extensive experience in residential childcare. The registered manager has been in her current post for just over a year.

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The effectiveness of leaders and managers: good

The registered manager is aspirational for the young person and is keen for him to be provided with the best opportunities. She is passionate about providing good quality care and drives continuous improvement in the home.

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The effectiveness of leaders and managers: good

Dedicated staff provide consistently good care to the young person. The registered manager and her staff team work in close partnership with teachers, the therapy team and the placing authority to ensure that the young person’s needs are met holistically. This means that the young person makes significant progress in all areas of his development. When necessary, the registered manager challenges professionals effectively to make sure that they prioritise the needs of the young person.

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The effectiveness of leaders and managers: good

Staff feel exceptionally well supported by the manager. They receive regular, high- quality supervision and effective annual appraisals. Staff talk positively about the development opportunities provided. Good training and valuable support enable the staff to develop the skills, knowledge and resilience that they need to care for the young person well.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their Inspection report children’s home: SC474041 6 families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC474041 7

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Children’s home details

Registered provider: New Horizons Childcare Ltd

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Rumbi Mangoma, social care inspector Inspection report children’s home: SC474041 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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