Children's Home run by Headway Adolescent Resources Limited in Bristol

Inspection report children’s home: SC066250 1 SC066250 Registered provider: Headway Adolescent Resources Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately operated home provides care for up to three children, aged up to 18 years, with social and/or emotional difficulties. The registered manager has been registered with Ofsted since August 2020.

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Information about this children’s home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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Enforcement action since last inspection:

Not applicable. Inspection report children’s home: SC066250 2

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Inspection date Inspection type Inspection judgement

03/03/2020 Full Good 02/10/2018 Full Outstanding 19/02/2018 Interim Improved effectiveness 27/06/2017 Full Good Inspection report children’s home: SC066250 3

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Overall experiences and progress of children and young people: good

Children receive nurturing care from an experienced and caring staff team. Staff provide individualised care that meets children’s needs because they understand children’s past experiences and how these can have an impact their behaviours and emotions.

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Overall experiences and progress of children and young people: good

Children spoke positively about the care they receive at this home and did not raise any concerns about staff with the inspector. One young person told the inspector: ‘I really like it here, I like my bedroom, it’s great and I love the Caribbean food.’ The inspector observed children laughing and joking with staff during this inspection, and they seemed at ease because of the skilful approach of the staff.

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Overall experiences and progress of children and young people: good

The manager and staff ensure that children eat a variety of healthy and balanced meals. Children are encouraged to take exercise with local walks, cycling and football. Staff ensure that health appointments are promptly booked when children are unwell. The manager has challenged outside agencies on behalf of a child to help them receive urgent treatment. Nonetheless, one child has not attended their routine dental and optician appointments. Their health could be affected if such appointments are not attended.

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Overall experiences and progress of children and young people: good

Staff help children to make progress with their education and social skills, and support them in addressing their substance misuse. For example, one young person who has not engaged in education for several years is engaging with a tutor and has plans to attend a construction course. Staff have helped the young person to improve their diet and overall health. However, staff need to provide further help to assist the young person in developing their independence skills by cleaning their own bedroom and ensuring that they do not smoke in their bedroom.

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Overall experiences and progress of children and young people: good

Staff help children to maintain links with family and previous carers. For example, throughout this pandemic, staff have welcomed parents to the home and have supported children in seeing their family in the community. Video calls have been arranged to enable children to keep in touch with those they care about. Parents and staff have attended a virtual parents’ evening together at the home to show their encouragement and pride for one child.

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How well children and young people are helped and protected: good

Since the last inspection, there has been no use of physical restraint at this home. Staff have formed relationships with children based on respect and trust, and this enables staff to manage any aggressive behaviours in a calm manner before they escalate. Inspection report children’s home: SC066250 4 There has been one complaint made by a neighbour since the last inspection. The manager ensured that this was responded to swiftly and respectfully, in line with the company’s complaint’s policy. There have been no incidents since.

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How well children and young people are helped and protected: good

Staff prioritise the safety of children at this home. For example, during one significant incident, where threats were made to a child by an adult in the local community, staff immediately ensured the young person’s physical safety. The manager and staff team swiftly calmed the situation and advocated for the child.

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How well children and young people are helped and protected: good

Staff receive a range of safeguarding training opportunities to ensure that they are equipped to keep children safe. Managers ensure that safer recruitment processes are exceptionally robust so that only properly checked adults are allowed to care for children at this home.

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The effectiveness of leaders and managers: good

The manager has extensive experience of caring for children and young people. He is passionate and dedicated to providing the best quality of care for the children at this home. The manager has effective oversight of incidents in the home and is reflective about learning from incidents to improve practice. Staff spoke highly of the manager and described him as approachable and exceptionally supportive.

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The effectiveness of leaders and managers: good

Staff receive regular, good-quality supervision that enables them to discuss any concerns or areas of development required. The manager ensures that he has oversight of supervision records, which assists him in monitoring and reviewing practice in the home.

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The effectiveness of leaders and managers: good

Staff benefit from having regular and meaningful team meetings that are heavily focused on the needs of children, to enable staff to provide consistent care. The manager has thorough oversight of staff training and has detailed records which show that all staff are up to date with mandatory training. Additional training in adverse childhood experiences, mental health, and equality and diversity equip staff with the knowledge and understanding to meet the needs of the children in their care.

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The effectiveness of leaders and managers: good

Social workers spoke positively about the care provided at this home. A social worker told the inspector: ‘The care is really, really good and flexible, staff communicate with me flexibly and meet his needs. Any risk is highlighted and is managed, there is good safety planning and he is making progress.’ Another social worker commented: ‘[Name of child] is advocating continuously about how happy he is and how he loves living at the home. He has formed really good relationships.’ Inspection report children’s home: SC066250 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult. (Regulation 6 (1)(a)(b) (2)(b)(vi))

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Requirement Due date

In particular, staff must support children with developing their social skills, regularly tidying their bedrooms and ensuring that they stop smoking in their bedroom. 17 April 2020

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

the health and well-being needs of children are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

take part in activities, and attend any appointments, for the purpose of meeting the child’s health and well-being needs. (Regulation 10 (1)(a)(b)(c) (2)(a)(i)(iii)(c))

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Requirement Due date

In particular, staff must ensure that children attend their routine dental and optician appointments, to promote their health and well-being. 17 April 2020 Inspection report children’s home: SC066250 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC066250 7

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Children’s home details

Registered provider: Headway Adolescent Resources Limited

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Children’s home details

Registered provider address: Masonic Hall Offices, School Hill, Chepstow, Gwent NP16 5BZ

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Inspector

Anna Gravelle, Social Care Inspector Inspection report children’s home: SC066250 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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