Children's Home run by Headway Adolescent Resources Limited in Bristol

Inspection report children’s home: SC066250 1 SC066250 Registered provider: Headway Adolescent Resources Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This service is registered to provide care and accommodation for up to three young people with emotional and/or behavioural difficulties and learning disabilities. It is owned by a private company that also operates other children’s homes in the surrounding area.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: none Inspection report children’s home: SC066250 2

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Inspection date Inspection type Inspection judgement

02/10/2018 Full Outstanding 19/02/2018 Interim Improved effectiveness 27/06/2017 Full Good 26/10/2016 Full Requires improvement Inspection report children’s home: SC066250 3

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Overall experiences and progress of children and young people: good

Staff provide a homely and nurturing environment for the young people who live at this home. Warm interactions were seen frequently between young people and staff during the inspection. Young people were seen to be relaxed in their home environment. Young people also told the inspector that they liked their home.

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Overall experiences and progress of children and young people: good

Overall, the home is furnished to a good standard. The lounge area holds several large pictures of young people and staff, which promotes a family environment. During the inspection, the cleanliness of the home was seen to be poor. This does not encourage young people to take pride in their home.

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Overall experiences and progress of children and young people: good

Young people who have difficult relationships with family members are fully supported by staff to develop healthy relationships where appropriate. This has been successful in several key relationships. These are important long-term relationships for young people. One young person’s sibling arrived to visit during the inspection. It was clear that this was a regular occurrence and positive for the brothers.

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Overall experiences and progress of children and young people: good

Young people are supported well to engage in education and to progress in this area of their development. There are clear goals in place for each child and these are supported by staff effectively.

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Overall experiences and progress of children and young people: good

Support to help children develop healthy lifestyle habits such as diet and physical activity is an area for development. The home has its own gym in the garden, which has not been used for many months. It needs cleaning and redeveloping into an inviting space for young people. All young people have physical activity as a key theme within care planning, therefore this abandoned facility is a missed opportunity to motivate young people.

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How well children and young people are helped and protected: good

Safeguarding is of a good standard. Actions taken in response to concerns are effective. Recording systems after young people have been missing are improved and now provide important clarity.

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How well children and young people are helped and protected: good

Behaviour support planning overall is clear, and a nurturing approach is evident. Young people’s needs, goals and targets are fully explored and supported. There is a current emphasis on building young people’s emotional resilience. Positive progress has been made for all the young people in this area.

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How well children and young people are helped and protected: good

Young people are well supported to take age-appropriate risks. They are encouraged to spend time with their friends both in and out of the home where appropriate. However, when this is problematic, the actions taken are not always clear and individualised care planning is lacking, for example overnight staying visits for young people’s friends were stopped for a short time. There is no clear rationale why this Inspection report children’s home: SC066250 4 happened for each individual child. Expectations for behaviour when young people do have friends visiting the home also lack clarity.

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How well children and young people are helped and protected: good

Assessments of compatibility do not always provide important analysis of any known risks and any subsequent impact these risks may have on all young people who live at the home. One young person has moved in and out of the home on two occasions. Assessment of the known risk issues lacks depth.

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How well children and young people are helped and protected: good

There are restrictions in place on the availability of the home’s WiFi for young people. There is a clear rationale as to why this is happening. However, it is a restrictive practice which does not support children to learn how to manage screen time positively themselves.

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The effectiveness of leaders and managers: good

The registered manager is a strong advocate for the young people in her care. She has high aspirations for young people and seeks to ensure that their needs are met.

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The effectiveness of leaders and managers: good

Leaders, managers and staff are committed to young people. For example, they maintain relationships with young people once they have moved on from the home. This supports the development of young people’s self-esteem and sense of belonging.

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The effectiveness of leaders and managers: good

The registered manager is tenacious in her approach to other services when their responses to young people’s needs are not effective. For example, one young person who moved on from the home was not provided with the accommodation which had been agreed. Despite resistance from other services, the registered manager ensured that a lessons learned meeting was held to prevent this from happening again.

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The effectiveness of leaders and managers: good

The registered manager has excellent oversight of the home and seeks to use all available tools to raise the standard of care provided. For example, she supports her staff team to use current research, practice guidance and assessment tools to fully understand young people’s needs and how to meet them.

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The effectiveness of leaders and managers: good

Reflective practice within the staff team is promoted. The registered manager seeks to drive improvement in the standard of care provided by her staff team and to promote a shared ownership of practice. Inspection report children’s home: SC066250 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

receive effectively planned care in or through the children’s home; and have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose; that arrangements are in place to— ensure the effective induction of each child into the home; manage and review the placement of each child in the home; and plan for, and help, each child to prepare to leave the home or to move into adult care in a way that is consistent with arrangements agreed with the child’s placing authority.

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Requirement Due date

(Regulation 14 (1)(a)(b)(2)(a)(b)(i)(ii)(iii))

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Requirement Due date

In particular, assessments of compatibility must provide important analysis of any known risks and any subsequent impact these risks may have upon all young people. 17/04/2020

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

mutual respect and trust; an understanding about acceptable behaviour; and positive responses to other children and adults. In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans; help each child to develop socially aware behaviour; 17/04/2020 Inspection report children’s home: SC066250 6 encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding; help each child to develop and practise skills to resolve conflicts positively and without harm to anyone; and communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding.

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Requirement Due date

(Regulation 11 (1)(a)(b)(c)(2)(a)(i)(ii)(iii)(iv)(v))

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Requirement Due date

In particular, support is needed for children to develop positive relationships with each other. Furthermore, when there are concerning behaviours, assessment of these should be specific to each child and a clear rationale of any required actions provided.

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Recommendations

 Children’s homes staff should encourage children to take a proactive role in looking after their day-to-day health and well-being. (‘Guide to the children’s homes regulations including the quality standards’, April 2015, page 34, paragraph 7.10) Staff should be creative in their approach to support children to develop healthy eating and lifestyle habits.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC066250 7

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Children’s home details

Registered provider: Headway Adolescent Resources Limited

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Children’s home details

Registered provider address: Masonic Hall Offices, School Hill, Chepstow, Gwent NP16 5BZ

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Inspector

Polly Soper, Social Care Inspector Inspection report children’s home: SC066250 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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