Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report children's home: 1249787 1 Registered provider: One to One Crisis Intervention Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care for one child who may experience behavioural and/or emotional difficulties.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 12 November 2019

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: not applicable Inspection report children's home: 1249787 2

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Inspection date Inspection type Inspection judgement

12/11/2019 Full Outstanding 17/10/2018 Full Outstanding 15/01/2018 Interim Declined in effectiveness 04/07/2017 Full Outstanding Inspection report children's home: 1249787 3

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Overall experiences and progress of children and young people: good

The young person has lived here for several years and identifies this as their home. The recent decoration of the house is in line with how the young person likes it. All members of the household joined in with the ‘makeover’, which was captured on a time-lapse video and accompanied by music. This is one of several lasting memories captured for the young person to take with him into adulthood.

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Overall experiences and progress of children and young people: good

The young person continues to make good progress in education. He struggles with virtual learning, compounded by COVID-19 (coronavirus), and has received reduced education. He has since re-engaged with education and holds positive aspirations for the future. These aspirations are held and supported by the staff. The young person received remarkable grades in his GCSEs under difficult and challenging circumstances; this is a credit to them. There is a plan to start to visit universities to consider which would suit him best.

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Overall experiences and progress of children and young people: good

The young person receives support to maintain positive and important relationships. Staff promote relationships with the carers of siblings who the young person enjoys family days out and holidays with. A holiday is planned for later in the year and the young person is looking forward to this. This time is precious and valued by the young person.

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Overall experiences and progress of children and young people: good

The staff advocate on behalf of the young person well. This ensures that they receive the right support and access to services they might need. For example, there is an ongoing issue in respect of a laptop computer for education. The manager continues to challenge the local authority with a determination to resolve this issue quickly.

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Overall experiences and progress of children and young people: good

Regular open and honest conversations take place between staff and the young person. This supports the young person to make positive choices and start to look towards his future. The young person has a clear view about moving into adulthood. The staff are helping him to prepare for this by implementing an independence plan. The plan is not wholly working and there is a danger that this approach could remove the therapeutic care that has historically been provided.

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How well children and young people are helped and protected: good

The young person has several adults that he can talk to should he have any worries or concerns. He has secure and positive relationships with the long-standing staff. These relationships are built on trust and mutual respect. Relationships between the young person and newer staff are developing and beginning to flourish.

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How well children and young people are helped and protected: good

There have been no safeguarding concerns or incidents of concern. Advice is sought from an external consultant. This helps staff to reflect on the care they provide and validate or challenge their approach. For example, for a short period, the young Inspection report children's home: 1249787 4 person lost motivation to attend college. Staff were able to reflect on their approach and consider what else they could do to help. There has been a marked improvement in the young person’s engagement with education.

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How well children and young people are helped and protected: good

The arrangements to assess and manage wider risks are effective. Risk assessments and plans are regularly updated. For example, the arrangements to minimise risks associated with COVID-19 ensure that the young person, staff and visitors are as safe as they can be. As a result, there have been no cases or suspected cases during the current pandemic.

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The effectiveness of leaders and managers: good

The current manager registered with Ofsted in January 2021. A robust handover took place with the previous manager. Other agencies report that this transition was seamless, and communication remains positive. They state that they are kept fully informed in respect of the young person.

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The effectiveness of leaders and managers: good

The manager understands the strengths and weaknesses of this service. She is able find solutions to issues. For example, she has sourced an improved medication system. There is a plan to implement this across the organisation.

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The effectiveness of leaders and managers: good

Staff receive regular and meaningful supervision. Further support is provided during regular team meetings. These current arrangements have had a positive impact on practice.

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The effectiveness of leaders and managers: good

The current working arrangements do not allow for the manager to have dedicated management time. This prevents the manager from working alongside her staff to provide mentoring and coaching.

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The effectiveness of leaders and managers: good

The young person’s diet is poor and he spends a lot of time in his bedroom. The manager has not acted quickly enough to explore and understand why. This has resulted in the young person’s diet deteriorating due to the continued progression with his independence plan. Inspection report children's home: 1249787 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13 (2)(f))

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Requirement Due date

In particular, ensure that managers robustly review concerns and worries they have in respect of children undertaking independence tasks and act when necessary.

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Requirement Due date

In addition, ensure that managers have enough protected time to carry out robust oversight of any such activities and respond quickly when they are required to do so. 30 May 2021

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: 1249787 6

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Children’s home details

Registered provider: One to One Crisis Intervention Limited

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Tracey Ledder, Her Majesty’s Inspector Inspection report children's home: 1249787 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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