Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report children's home: 1249787 1 Registered provider: One to One Crisis Intervention Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This small home is situated in a suburban area. The team provides care for one young person. The home is one of several homes owned and operated by a local, private sector provider.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 17 October 2018

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outstanding

Overall judgement at last inspection: outstanding

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Enforcement action since last inspection:

Three recommendations were made at the last inspection; all have been addressed. Inspection report children's home: 1249787 2

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Inspection date Inspection type Inspection judgement

17/10/2018 Full Outstanding 15/01/2018 Interim Declined in effectiveness 04/07/2017 Full Outstanding Inspection report children's home: 1249787 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

 the registered individual provides practice-related supervision to the registered manager in line with policy

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Requirement Due date

 the registered individual regularly visits the home to satisfy themselves that children’s welfare is promoted, and that practice is being reviewed and monitored.

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Overall experiences and progress of children and young people: outstanding

Children continue to make exceptional progress in all aspects of their lives. This is because the child’s care, protection, wishes and feelings are central to day-to-day operations. Thoughtful, multidisciplinary decision making underpins practice. This results in child-focused, nurturing care.

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Overall experiences and progress of children and young people: outstanding

The child’s health and emotional well-being have improved and continue to do so. Self- care skills have developed into a natural part of their day-to-day life. Access to specialist support ensures that children receive the right help when they need it most. This enhances the quality of care children receive. Inspection report children's home: 1249787 4 Academic progress continues beyond expectation. The importance of education forms part of the culture and is threaded through everyday life. Incentives are in place to help with motivation and achievement. This is supporting children to believe in themselves and in their aspirations.

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Overall experiences and progress of children and young people: outstanding

Activities and new experiences are promoted. For example, football club is a fun feature twice a week. In addition, a holiday abroad was a highlight during the summer break. The child took part in activities that were once thought to be impossible. This helps with confidence and has provided experiences that the child will remember well into adulthood.

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Overall experiences and progress of children and young people: outstanding

Positive memories are captured on video and in pictures. This helps children have lifelong memories to reflect on and personal items that they can take away with them when they move on.

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Overall experiences and progress of children and young people: outstanding

Children are supported to spend good-quality time with their families. Healthy relationships have developed between important adults. This ensures that time spent together is positive and reflects a supportive extended family.

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How well children and young people are helped and protected: outstanding

There have been no significant safeguarding concerns since the last inspection. The welfare and safety of children is a priority. Children are safe. Children do not go missing or get involved in antisocial behaviours. Consistent, clear boundaries and expectations support children to make positive choices.

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How well children and young people are helped and protected: outstanding

There is an abundance of nurture and love in this home. Strong, trusting relationships have developed and help to keep children safe. When new concerns emerge, they are skilfully and swiftly managed. Plans to reduce risks involve external agencies and experts. Action is taken so that staff understand strategies. This ensures a consistent and well-managed approach to risk reduction.

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How well children and young people are helped and protected: outstanding

Incidents of concern are not common. When incidents do happen, they are well recorded, analysed and reviewed. Communication with the social worker and other relevant people is swift and concise. Appropriate action is taken.

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How well children and young people are helped and protected: outstanding

Children receive care from skilled and experienced adults. Tricky, difficult and honest conversations take place on a regular basis. Appropriate behaviours and boundaries are often discussed. This has improved the young person’s social resilience. As a result, friendship groups have developed and risks have reduced. Inspection report children's home: 1249787 5

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The effectiveness of leaders and managers: outstanding

The registered manager has the skills, experience and knowledge required. She drives this service forward with dedication and motivation. Her child-focused approach is apparent in every aspect of the home’s operations.

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The effectiveness of leaders and managers: outstanding

The registered manager is a strong advocate for children. She makes sure that children access the services that they need. At times, this has involved her escalating concerns in other organisations. In doing this, she has earned respect and improved outcomes for children.

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The effectiveness of leaders and managers: outstanding

The registered manager understands the strengths and weaknesses of the team. She takes proactive action when there is a training need. This ensures that staff have the skills that they need to help the children.

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The effectiveness of leaders and managers: outstanding

Internal quality-monitoring systems are well established and highly effective. These allow for strong oversight. Themes and trends are well understood and are used along with research to inform practice. At times, expert advice is sought so that staff responses are appropriate and the best they can be for the child.

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The effectiveness of leaders and managers: outstanding

The presence and oversight of the registered individual are absent. They have not visited the home since the last inspection. In addition, no formal supervision has taken place with the registered manager for several months. These shortfalls do not, at this stage, affect the care of children.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: 1249787 6

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Children’s home details

Registered provider: One to One Crisis Intervention Limited

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Tracey Ledder, social care inspector Inspection report children's home: 1249787 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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