Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children’s home: SC066183 1 SC066183 Registered provider: Cambian Childcare Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and provides care for up to three young people who have social and emotional difficulties. The registered manager is suitably qualified and has completed the level 5 diploma in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 6 February 2019

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: none Inspection report children’s home: SC066183 2

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Inspection date Inspection type Inspection judgement

06/02/2019 Full Outstanding 13/11/2017 Full Outstanding 01/03/2017 Interim Improved effectiveness 21/09/2016 Full Good Inspection report children’s home: SC066183 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who–

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; and

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to–

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably; and

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to–

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Requirement Due date

meet the needs of each child. (Regulation 6(1)(a)(b), (2)(vii)(c)(i)) 26/02/2020

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Recommendations

 A record of supervision should be kept for staff, including the manager. The record should provide evidence that supervision is being delivered in line with regulation 33(4)b. (‘Guide to the children’s homes regulations including the quality standards’, page 61, paragraph 13.3)

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Recommendations

 Regulations 35–39 detail the records that must be kept in children’s homes. All children’s case records (regulation 36) must be kept up to date and stored securely whilst they remain in the home. Case records must be kept up-to-date and signed and dated by the author of each entry. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.3) Inspection report children’s home: SC066183 4 Inspection report children’s home: SC066183 5

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Overall experiences and progress of children and young people: good

Young people make good progress. This progress is a result of the registered manager and the staff ensuring that the needs of the young people are met. Young people say they feel safe and that staff care about them.

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Overall experiences and progress of children and young people: good

Staff build trusting and positive relationships with young people. This provides young people with a sense of belonging and an environment that enables them to express their feelings and views openly. Staff show appropriate praise and affection that have a positive impact on young people’s self-esteem and confidence.

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Overall experiences and progress of children and young people: good

The registered manager is a good advocate for young people. For example, when one young person’s pathway plan had been delayed, the registered manager escalated her concerns to the senior management of the placing local authority.

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Overall experiences and progress of children and young people: good

Staff celebrate young people’s achievements. This encouragement helps young people to develop new skills. For instance, one young person showed an interest in Japanese culture and arts. In response, staff supported the young person to attend a martial arts club and to learn about Japanese literature.

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Overall experiences and progress of children and young people: good

Young people have good school and college attendance and are making good progress. The staff work well with teachers and contribute to young people’s educational development plans.

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Overall experiences and progress of children and young people: good

Staff support young people to develop their independence skills. This support helps to ensure that young people are prepared for taking the next steps towards independence.

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Overall experiences and progress of children and young people: good

Staff support young people’s health and emotional needs well. Staff ensure that young people attend all routine and medical appointments. The registered manager has advocated for one young person, to ensure that he receives a specific therapy that is outlined in his care plan. As a result of this support, the young person is now able to manage his emotions better.

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Overall experiences and progress of children and young people: good

Young people have plenty of opportunities to express their wishes, feelings and views through regular meetings and consultation with the staff. As a result, young people feel listened to and valued. However, the staff do not always help young people to maintain their bedrooms to an acceptable standard. For example, one young person has not been supported by staff to organise and maintain his belongings. This does not help young people to invest in their home.

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How well children and young people are helped and protected: good

Young people feel safe. Risk assessments are mainly detailed and contain relevant information on the specific needs of each young person. This provides strategies and guidance to staff on how to manage and reduce the risk. However, some risk Inspection report children’s home: SC066183 6 assessments have unnecessary information that can detract from the main risks and be confusing for staff to follow.

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How well children and young people are helped and protected: good

When a young person goes missing from the home, the staff take quick action in accordance with the home’s missing from care policy to find the young person. Staff work closely with partner agencies such as the police, placing local authorities and local services to ensure the young person’s safe return.

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How well children and young people are helped and protected: good

Staff provide a good balance of incentives and rewards to ensure that positive behaviour by young people receives appropriate recognition. As a result, young people make better choices about their actions.

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How well children and young people are helped and protected: good

Staff carry out regular and in-depth one-to-one key-work sessions with young people. These sessions help young people to discuss issues such as substance misuse, accessing social media sites and gang culture. This ongoing support helps young people to take responsibility for keeping themselves safe.

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How well children and young people are helped and protected: good

Staff are skilled at de-escalation techniques and use physical restraints only as a last resort. As a result, since the last inspection physical intervention has significantly reduced.

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The effectiveness of leaders and managers: good

The registered manager is enthusiastic and passionate about the care that staff provide to young people. She has high expectations of young people and the staff team. The registered manager has an in-depth knowledge and understanding of the young people’s complex needs.

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The effectiveness of leaders and managers: good

The registered manager ensures that all staff are safely recruited. Staff receive ongoing training and development opportunities to help to inform their practice. Most staff are qualified with a level 3 diploma in residential childcare, and those not yet qualified are within the required timescale. As a result, staff have the knowledge and skills needed to provide good and consistent care.

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The effectiveness of leaders and managers: good

The registered manager and staff maintain positive relationships and communication with professionals and local services.

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The effectiveness of leaders and managers: good

Staff receive good-quality supervision that takes place regularly. However, the registered manager’s supervision is less frequent. This represents a missed opportunity for the manager to discuss her development and for her practice to be formally reviewed.

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The effectiveness of leaders and managers: good

The registered manger and staff maintain good communication with professionals. Professionals provide positive feedback regarding staff communication and quality of care towards young people. Inspection report children’s home: SC066183 7 Inspection report children’s home: SC066183 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC066183 9

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: Metropolitan House, 3 Darkes Road, Potters Bar EN6 1AG

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Inspector

Patrick McIntosh, social care inspector Inspection report children’s home: SC066183 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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