Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children’s home: SC066183 1 SC066183 Registered provider: Cambian Childcare Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for up to three young people who have social and emotional difficulties. The home is privately owned. The manager has completed the level 5 diploma in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 13 November 2017

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report children’s home: SC066183 2

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Inspection date Inspection type Inspection judgement

13/11/2017 Full Outstanding 01/03/2017 Interim Improved effectiveness 21/09/2016 Full Good 09/02/2016 Interim Improved effectiveness Inspection report children’s home: SC066183 3

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Overall experiences and progress of children and young people: outstanding

Young people make significant progress in all areas of their development. Their day-to- day experiences are immensely positive. This is because staff consistently deliver nurturing care, which focuses on identifying and meeting young people’s individual needs. Relationships between young people and staff are extremely positive. Continual verbal praise means that young people learn to build healthy relationships with adults. Staff are excellent advocates for young people. They use their extensive communication skills to seek young people’s views and wishes. Staff help young people to understand the content of their care and support plans, and to celebrate their achievements. This support encourages young people to continue to develop new skills. Staff work with schools, allocated teaching staff and placing authorities to make sure that young people’s learning experiences are positive. They identify and address the

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Overall experiences and progress of children and young people: outstanding

physical and emotional barriers to education that young people may face. Staff have extremely high aspirations for young people and incorporate these into learning and support plans. These plans reflect young people’s communication needs and preferences, and their learning styles and interests. This integrated approach means that young people benefit from continual learning opportunities. Some young people arrive at the home with a history of smoking cigarettes and tobacco. The home operates a bespoke smoking reduction programme, with the aim of helping young people to reduce the amount that they smoke over a period. One young person was proud to tell the inspector that, due to the level of support he has received, he no longer smokes. Young people have extremely complex needs. Staff prioritise these needs and work with specialist agencies. There is a seamless collaboration between professionals because

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Overall experiences and progress of children and young people: outstanding

managers and staff ensure that communication is clear and effective. Staff are inspirational in supporting young people to understand their own health needs. They are sensitive to young people’s feelings regarding health matters and how these impact on their physical and emotional well-being. Young people take part in a wide and varied range of social, leisure and educational activities. Staff continually encourage young people to try new things and to make the most of opportunities and facilities in the local community. This helps young people to develop new hobbies and interests, grow in confidence and develop their social skills. Due to the exceptional care received from staff, one young person has developed in confidence and now represents Great Britain in goalball. Since the last inspection, the young person has travelled to France and the Netherlands to represent the nation with pride, passion and determination. These experiences have supported the young person

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Overall experiences and progress of children and young people: outstanding

to develop on an emotional and social level, becoming an ambassador for young people with visual impairments. Staff understand how important young people’s families are to them. When appropriate to do so and taking account of young people’s wishes, staff work with families and Inspection report children’s home: SC066183 4 placing authorities to facilitate regular family visits and social occasions. These help young people to maintain these relationships and ensure that they are not isolated from their families.

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How well children and young people are helped and protected: outstanding

Young people are safe and protected from harm. Managers work with the commissioned clinical psychologist and educational professionals to devise comprehensive risk assessments. These emphasise young people’s vulnerabilities and positive features rather than their challenging behaviours. They guide staff on how to best support young people when their anxieties increase and highlight the strategies that young people find useful to help them to manage their own behaviours and risks. This approach means that young people begin to take age-appropriate responsibility for their own safety and recognise risk triggers that influence their actions. Staff are extremely competent in identifying triggers and antecedents to young people’s challenging behaviours. They quickly deploy personalised diversion techniques to distract young people and refocus their attention. Consequently, the home has had no incidents of physical restraint in some years. When appropriate, staff use incentives and rewards

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How well children and young people are helped and protected: outstanding

to help young people to learn to manage their behaviours, taking account of their cognitive understanding and communication needs. This approach encourages young people to consider how their actions impact on others. Managers have an excellent knowledge and understanding of child protection thresholds and referral processes and work in partnership with safeguarding agencies. Staff understand their own responsibilities for protecting young people. They are particularly alert to any changes in young people’s behaviours or reactions that may indicate abuse or harm. This allows the opportunity for early help and intervention. This good practice promotes young people’s safety. Young people live in a well-maintained and welcoming home. Staff complete health and safety checks and quickly address any concerns. The environment reflects young people’s individual needs and choices, and their tolerance to sensory stimulation. This

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How well children and young people are helped and protected: outstanding

creates a comfortable and relaxing home for young people. Staff recruitment is safe. The registered manager makes sure that she completes and verifies necessary checks to confirm the suitability of staff to work with young people. This helps to protect young people from possible harm or abuse.

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The effectiveness of leaders and managers: outstanding

The registered manager has the qualifications, skills and experience necessary to manage the service effectively. She is enthusiastic and passionate in her resolve to provide exceptional care and support for young people. Her vision for the home is aspirational. This focuses on young people’s individual needs, their progress and their happiness. Staff receive regular and good-quality formal supervision. The registered manager uses these meetings to help staff to reflect on and assess their practice and to consider their learning needs. Training programmes mirror young people’s individual, and often complex, health and welfare needs, and the overall aims and objectives of the service. This means that young people work with staff who have the specific skills, knowledge Inspection report children’s home: SC066183 5 and qualifications to meet their needs. The registered manager uses a range of internal audits to monitor young people’s

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The effectiveness of leaders and managers: outstanding

progress. These help her to identify links between staff practice and partnership with other agencies, and young people’s progress. Consultation with young people and their families further supports this process. The service continually evolves to meet young people’s changing needs because the registered manager can establish patterns and trends. She successfully evaluates these to identify areas for improvement. Partnership working between the home and external agencies is exceptionally positive. This is a considerable strength of the service. It is the result of the tenacious determination of the registered manager to make sure that young people can access the resources they need to enhance their lives and to support their development. One social worker said, ‘The manager is amazing and very proactive in supporting my young person. The staff have been helpful and supportive and provide great care. My young

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The effectiveness of leaders and managers: outstanding

person is safe in this placement; he is receiving outstanding care.’ Managers and staff promote equality and diversity. They support young people to appreciate and accept people’s differences and understand the negative impact of discrimination. The registered manager ensures that she embeds this good practice approach in the day-to-day running of the home.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC066183 6

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: Cambian Childcare Limited, 4th Floor, Waterfront Manbre Wharf, Manbre Road, Hammersmith, London W6 9RH

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Inspector

Lisa Walsh, social care inspector Inspection report children’s home: SC066183 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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