Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report children’s home: SC381725 1 SC381725 Registered provider: Reflexion Care Group Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. The home is registered to provide care for one young person who has social and/or emotional difficulties, and who may also have a learning disability. The company has its own school and a therapeutic team.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 29 January 2019

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: SC381725 2

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Inspection date Inspection type Inspection judgement

29/01/2019 Full Good 13/02/2018 Full Good 15/02/2017 Interim Sustained effectiveness 30/11/2016 Full Good Inspection report children’s home: SC381725 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult. (Regulation 6(1)(a)(b)(2)(a)(b)(iv)) 02/03/2020

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

the health and well-being needs of children are met;

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Requirement Due date

children receive advice, services and support in relation to their health and well-being; and

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Requirement Due date

children are helped to lead healthy lifestyles.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff help each child to—

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Requirement Due date

achieve the health and well-being outcomes that are recorded in the child’s relevant plans;

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Requirement Due date

understand and develop skills to promote the child’s well-being. (Regulation 10(1)(a)(b)(c)(2)(a)(i)(iv)) 02/03/2020 Inspection report children’s home: SC381725 4

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Recommendations

 When a child returns to the home after being missing from care or away from the home without permission, the responsible local authority must provide an opportunity for the child to have an independent return home interview. Homes should take account of information provided by such interviews when assessing risks and putting arrangements in place to protect each child. (‘Guide to the children’s homes regulations including the quality standards’, page 45, paragraph 9.30)

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Overall experiences and progress of children and young people: good

Staff recognise the importance of having a supportive social network to prevent social exclusion and isolation. They enable the young person to spend good-quality time with his close family and his friends. This helps the young person to feel happy and settled.

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Overall experiences and progress of children and young people: good

Staff are proactive in identifying additional support to help the young person to achieve his educational goals. This has helped the young person to have aspirations for his future.

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Overall experiences and progress of children and young people: good

Staff help the young person to express his views through regular day-to-day discussions and planned meetings. Staff take his views into account when planning his day-to-day care. Staff support the young person to contribute to his plans and to attend important meetings. This helps the young person to have a sense of involvement and ownership regarding important decisions in his life.

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Overall experiences and progress of children and young people: good

The young person has a clear health plan and is registered with relevant primary healthcare services. He is supported by staff to attend physical and psychological health appointments. However, the young person does not always eat healthy meals and staff do not encourage him enough to learn more about the importance of eating a balanced diet.

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Overall experiences and progress of children and young people: good

The young person is supported to develop his life skills that are appropriate to his age and level of understanding. However, staff are sometimes too slow to pick up on when the young person is struggling with some aspects of his life skills, such as personal hygiene.

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How well children and young people are helped and protected: good

Staff know the young person well and keep him safe. Staff promote a positive culture of praise and reward. They know the triggers for the young person’s negative behaviours and are skilled in using de-escalation strategies. They maintain consistent boundaries, so Inspection report children’s home: SC381725 5 that the young person is clear about what is expected of him. As a result, incidents are rare and physical intervention has not been required since the last inspection.

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How well children and young people are helped and protected: good

When the young person goes missing from the home, staff follow procedures and have good links with the local police. Staff ensure that return interviews with an independent person take place. Occasionally, when information from these interviews is not made available, staff are not quick enough in chasing up the missing reports. This means that staff do not always have all the information that they need to help them to assess any emerging risk.

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How well children and young people are helped and protected: good

Staff attend safeguarding training to help them to protect the young person. This training covers topics such as radicalisation and extremism, child sexual exploitation and gang culture. All staff receive training in first aid.

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How well children and young people are helped and protected: good

Staff use strategies to keep the young person safe online.

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How well children and young people are helped and protected: good

The home is safely located, and regular health and safety checks are carried out to ensure that the young person lives in a warm, safe and homely environment.

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The effectiveness of leaders and managers: good

The registered manager and the staff team are qualified and have extensive experience in residential childcare.

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The effectiveness of leaders and managers: good

The registered manager has an appropriate qualification and all staff have a level 3 diploma in residential childcare. The experience and stability of the staff constitute a significant strength of the service.

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The effectiveness of leaders and managers: good

There have been no changes to the staff team since the last inspection. On the odd occasions that cover staff are used, the registered manager ensures that they are known to the young person.

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The effectiveness of leaders and managers: good

Staff feel supported by the manager. They receive regular, good-quality supervision and an annual appraisal focused on performance and training.

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The effectiveness of leaders and managers: good

The registered manager and staff work in partnership with the young person’s placing authority to ensure that the young person’s needs are met.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. Inspection report children’s home: SC381725 6 In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC381725 7

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Reflexion Care Group Limited, Black Birches, Hadnall, Shrewsbury, Shropshire SY4 3DH

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Inspector

Karen Gillingwater: social care inspector Inspection report children’s home: SC381725 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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