Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report children’s home: SC381725 1 SC381725 Registered provider: Reflexion Care Group Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. The home is registered to provide care for one young person who has social and emotional difficulties and who may also have a learning disability. The company has its own school and a therapeutic team.

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Information about this children’s home

There was no registered manager in post at the time of inspection. A new manager is in post and has applied to Ofsted to become the next registered manager.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 13 February 2018

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: SC381725 2

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Inspection date Inspection type Inspection judgement

13/02/2018 Full Good 15/02/2017 Interim Sustained effectiveness 30/11/2016 Full Good 23/03/2016 Interim Sustained effectiveness Inspection report children’s home: SC381725 3

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Recommendations

 When a child returns to the home after being missing from care or away from the home without permission, the responsible local authority must provide an opportunity for the child to have an independent return home interview. Homes should take account of information provided by such interviews when assessing risks and putting arrangements in place to protect each child. (‘Guide to the children’s homes regulations including the quality standards’, page 45, paragraph 9.30) Ensure that the manager obtains feedback from the return home interviews and uses this information to review risk and protect the young person.  Records must be kept detailing all individual incidents when children go missing from the home (regulation 36 (schedule 3(14)). This information should be shared with the placing authority and, where appropriate, with the child’s parents. Evaluation of missing incidents should be undertaken to identify any

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Recommendations

gaps in training, skills or knowledge for staff or to record and retain evidence of what worked well. This evaluation should inform the review of the quality of care. (‘Guide to the children’s homes regulations including the quality standards’, page 46, paragraph 9.31) Ensure that any missing from care is fully documented and that the manager evaluates this information as part of their review of the quality of care.

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Overall experiences and progress of children and young people: good

Since the last inspection, one young person has left the home and one young person has moved in. Staff had planned these moves well so that young people had successful transitions.

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Overall experiences and progress of children and young people: good

The young person currently in placement is making good progress in all aspects of his life. The young person lives in a comfortable and homely environment that has recently been redecorated to reflect his preferences.

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Overall experiences and progress of children and young people: good

Staff work closely with teachers to ensure that the young person succeeds in education. Staff liaise with teachers daily to support the young person. One teacher told the inspector, ‘His attendance is at 99%. Staff support the young person in class when required and communication between the home and the school is good.’

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Overall experiences and progress of children and young people: good

Staff promote good health and physical well-being. Staff actively encourage the young person to pursue his interests. For example, the young person attends an indoor wall- climbing centre and enjoys volunteering in the local community. Inspection report children’s home: SC381725 4 Staff support the young person to keep in contact with his family and others who are important to him.

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How well children and young people are helped and protected: good

The young person has developed trusting relationships with staff and told the inspector that he feels safe.

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How well children and young people are helped and protected: good

Staff prevent serious incidents occurring. They achieve this by understanding the risks that the young person faces. Good-quality risk assessments are in place that help staff to keep the young person safe.

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How well children and young people are helped and protected: good

Thorough selection and vetting procedures ensure that staff are recruited safely. Health and safety checks are also completed in line with the organisation’s policies and procedures. This means that young people live in a safe environment.

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How well children and young people are helped and protected: good

When the young person goes missing from the home, the staff take prompt action to safeguard the young person. However, staff do not always record sufficient detail of their action. Although the local authority ensures that the young person receives a return home interview, the staff do not challenge the local authority when the information from this interview is not shared promptly with them. This creates a missed opportunity to understand more about the reasons why the young person chose to put himself at risk.

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The effectiveness of leaders and managers: good

The new manager ensures that the home achieves its aims as set out in the statement of purpose.

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The effectiveness of leaders and managers: good

The home has a stable and committed staff team. Two of the three members of staff have a level 3 diploma in residential childcare or the equivalent. One member of staff is enrolled on the course and is working towards completing the qualification.

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The effectiveness of leaders and managers: good

Staff have a range of training opportunities, including essential courses such as safeguarding and first aid. In addition, they undertake courses relevant to the specific needs of the young person. For example, they have received additional training in criminal exploitation, anti- bullying and county lines.

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The effectiveness of leaders and managers: good

Staff receive regular supervision and feel supported. They described the manager as approachable and available. This helps them to develop their practice.

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The effectiveness of leaders and managers: good

The manager makes sure that the young person’s files are up to date and that everything in the home is organised and easy to access. Inspection report children’s home: SC381725 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC381725 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Reflexion Care Group Ltd, Black Birches, Hadnall, Shrewsbury, Shropshire SY4 3DH

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Children’s home details

Registered manager: Post vacant Kerry Bayliss

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Inspector

Debbie Holder, social care inspector Inspection report children’s home: SC381725 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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