Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report children’s home: SC068205 1 SC068205 Registered provider: One to One Crisis Intervention Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This small home is situated in a suburban area. The team provides care for one young person. The home is one of several homes owned and operated by a local, private sector provider.

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Information about this children’s home

Inspection dates: 19 to 20 November 2019

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected good

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outstanding

The effectiveness of leaders and managers good

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 6 February 2019

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outstanding

Overall judgement at last inspection: outstanding

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Enforcement action since last inspection: none

Inspection report children’s home: SC068205 2

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Inspection date Inspection type Inspection judgement

06/02/2019 Full Outstanding 21/09/2017 Full Outstanding 12/01/2017 Interim Sustained effectiveness 07/09/2016 Full Good Inspection report children’s home: SC068205 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

 the registered individual provides practice-related supervision to the registered manager in line with policy.  the registered individual regularly visits the home to satisfy themselves that children’s welfare is promoted, and that practice is being reviewed and monitored.  leaders and managers have robust oversight of other records. This includes fire records and safer recruitment processes.  leaders and managers ensure that reports provided by the independent person are accurate and in line with regulation. (Regulation 13 (1)(a)(b)) 30/01/2020

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home. The registered person must— maintain in the home the records in Schedule 4.

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Requirement Due date

In particular, ensure that the registered person keeps—

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Requirement Due date

 a record of every fire drill or fire alarm test conducted, with details of any deficiency in either the procedure or the equipment concerned, together with details of the steps taken to remedy that deficiency. (Regulation 37 (1)(2)(a)) 30/01/2020 Inspection report children’s home: SC068205 4 Independent person: visits and reports

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month. The independent person’s report may recommend actions that the registered person may take in relation to the home and timescales within which the registered person must consider whether to take those actions.

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Requirement Due date

 actions have specific target dates so that they can be reviewed in a timely way.  reporting is accurate and reflects current practice. (Regulation 44 (1)(5)) 30/01/2020

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Overall experiences and progress of children and young people: outstanding

The child’s care, protection, wishes and feelings are the centre of this home. Excellent care is provided from a small and dedicated team of exceptional staff.

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Overall experiences and progress of children and young people: outstanding

Only one staff member has left since the previous inspection. This was handled sensitively with the child.

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Overall experiences and progress of children and young people: outstanding

The child receives highly personalised care, help and support. For example, staff use bespoke communication aids and strategies specific to the child’s needs. This supports and improves the child’s ability to process information and ultimately reduces stress and anxiety for them.

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Overall experiences and progress of children and young people: outstanding

The child’s health and emotional well-being continue to improve. This is because the staff have the skills to respond to his needs effectively. To support the day-to-day care, access to specialist advice ensures that the child receives the right help when they need it most. This enhances the quality of care provided.

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Overall experiences and progress of children and young people: outstanding

Staff know and understand the child well and support him to achieve his personal best. Progress continues in all aspects of his life. For example, he continues to make significant academic achievements. There has been a positive move from school to college. There is a real sense of pride from the staff in respect of the child and his achievements.

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Overall experiences and progress of children and young people: outstanding

Activities and new experiences are commonplace, and achievements are celebrated. Positive memories of these special times are captured on video and in pictures. This provides him with lifelong memories to reflect on. Inspection report children’s home: SC068205 5

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How well children and young people are helped and protected: good

The child feels safe and he trusts staff to keep him safe. The registered manager and her staff implement strategies that mitigate risk effectively. The manager consistently reviews practice and is successful in preventing situations from deteriorating.

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How well children and young people are helped and protected: good

There have been no significant safeguarding concerns since the last inspection. The welfare and safety of the child is the priority of this service. Children are safe. They receive good help and are supported to make positive choices. As a result, they are safer and better understand risks.

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How well children and young people are helped and protected: good

Effective communication with other agencies reduces emerging risks. Recently, this involved concerns in respect of computer gaming. Appropriate discussions take place with the child to help them understand decisions.

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How well children and young people are helped and protected: good

The arrangements in respect of safer recruitment could be improved. For example, the inspector noted a discrepancy on one document that had not been identified. In addition, reference validation checks did not provide details that would reinforce safer recruitment. The registered manager acted during the inspection to rectify this.

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How well children and young people are helped and protected: good

Not all staff had taken part in a fire drill since the last inspection. In addition, records lack analysis and oversight. This obstructs managers asking questions to improve evacuation times and understand potential risk.

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The effectiveness of leaders and managers: good

The registered manager is reflective and considered in her practice. She is creative in her thinking and has high expectations of herself and others. She works effectively with other agencies to ensure the best possible outcomes for the child. When other agencies’ practice falls short, appropriate challenge is applied.

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The effectiveness of leaders and managers: good

The registered manager is not afraid to be creative to help children. For example, she has planned a ski trip this Christmas. She is hopeful that this alternative Christmas will help the child emotionally and will support them to gain important life skills.

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The effectiveness of leaders and managers: good

The registered manager is highly skilled and determined. She is committed to continuous learning and self-development. She leads by example and her actions serve to benefit the child. For example, the manager has provided training to the child’s school to help them communicate better with him. This supported much-needed consistency for the child.

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The effectiveness of leaders and managers: good

The presence and oversight of the registered individual is weak. They have not provided formal supervision for the registered manager for several months. In addition, visits to the home are not commonplace. These shortfalls do not, at this stage, affect the care of children.

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The effectiveness of leaders and managers: good

Visits by the independent visitor are generally announced. On paper, they lack challenge Inspection report children’s home: SC068205 6 and stretch. This was a feature at the last inspection and resulted in a recommendation. Some of the reporting is repetitive and it is not always accurate.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC068205 7

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Children’s home details

Registered provider: One to One Crisis Intervention Limited

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Children’s home details

Registered provider address: One to One Crisis Intervention Limited, 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Tracey Ledder: social care inspector Inspection report children’s home: SC068205 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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