Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report children’s home: SC068205 1 SC068205 Registered provider: One to One Crisis Intervention Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is registered to care for one child. The home is one of several children’s homes that belong to a small, long-established organisation. The organisational arrangements provide an infrastructure that benefits each individual home.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 21 September 2017

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none

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Inspection date Inspection type Inspection judgement

Inspection report children’s home: SC068205 2 21/09/2017 Full Outstanding 12/01/2017 Interim Sustained effectiveness 07/09/2016 Full Good 22/03/2016 Interim Declined in effectiveness Inspection report children’s home: SC068205 3

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Recommendations

 Regulation 13 requires the registered person to actively seek independent scrutiny of the home and make best use of information from independent and internal monitoring (including under regulations 44 and 45) to ensure continuous improvement. (‘Guide to the children’s homes regulations including the quality standards’, page 55, paragraph 10.24)

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Overall experiences and progress of children and young people: outstanding

The child receives excellent care from a small and dedicated team of exceptional staff, who have built trusting and meaningful relationships with him. Relationships are built on mutual respect. Staff know and understand the child well and successfully support him to achieve his personal best.

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Overall experiences and progress of children and young people: outstanding

The child receives highly personalised care, help and support. The staff team is well trained and proficient. For example, staff are adept at using bespoke communication aids that are tailored to the child’s needs. These aids support and improve the child’s ability to process information. In addition, the sensory room that has been created helps the child to become calm and to manage his emotions.

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Overall experiences and progress of children and young people: outstanding

The team supports the child to attend school and to achieve. Since his arrival at the home, the child has made significant academic progress. His current progress and predicted grades far exceed his expected achievements. In addition, the child enjoys a full and active social life by taking part in a wide range of sports and hobbies, spending time with friends and taking holidays abroad.

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Overall experiences and progress of children and young people: outstanding

The staff team understands the importance of promoting positive family relationships. It works hard to ensure that the child spends quality time with his family. The staff team encourages and supports the involvement of the child’s family in his life, helping him to maintain important relationships.

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Overall experiences and progress of children and young people: outstanding

The commitment of the staff to the child is commendable. They recognise the importance of their actions, and how their relationships with the child can impact on his emotional well-being. This is particularly apparent on special occasions or day trips when most members of the team attend, rather than just the staff who are working, to ensure that the child has fun and feels valued. The child spoke to the inspector about these experiences with excitement and animation.

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Overall experiences and progress of children and young people: outstanding

The staff team places the child at the centre of its practice. Staff advocate effectively on his behalf; they constructively challenge other agencies. The staff team has an excellent awareness of the difference that it can make to the child’s life and continually strives to Inspection report children’s home: SC068205 4 provide the best care and support that it can.

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Overall experiences and progress of children and young people: outstanding

Children who move on from this organisation continue to receive help and support when they need it. This includes returning to the home for the occasional meal. This arrangement demonstrates to children living here that relationships reach beyond the placement and that adulthood can be a positive prospect.

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How well children and young people are helped and protected: outstanding

The child says that he feels safe and that the staff team keeps him safe. The manager and staff are skilled at identifying concerns. They respond effectively by promptly implementing strategies that mitigate risks. Managers constantly review these strategies and are successful in preventing situations from deteriorating.

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How well children and young people are helped and protected: outstanding

The manager and staff team communicate and work closely with professionals from different disciplines. As a result, the team is supported to manage the child’s vulnerabilities effectively. The team’s approach is positive and staff are well trained, competent and solution focused. This means that when the child requires additional support, staff respond with efficiency to keep him safe and to reduce risk and emotional distress.

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How well children and young people are helped and protected: outstanding

The manager and staff team have undertaken extensive research and have gathered resources which they use to help the child to keep himself safe. For example, the introduction of a mobile phone for the child was underpinned by work with the child about keeping himself safe. In addition, the staff oversee his internet use in the same way that a good parent would.

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The effectiveness of leaders and managers: outstanding

The manager is highly skilled and determined. Her commitment to continuous learning and self-development motivates her team. She leads by example and her actions serve to benefit the child. For example, the manager has recently become a governor at the child’s school, so that she can develop her understanding of the school’s systems and share her learning with her team.

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The effectiveness of leaders and managers: outstanding

The manager is reflective and considered in her practice. She is creative in her thinking and has high expectations of herself and others. She works effectively with the child’s family, school, social worker and therapists to ensure the best possible outcomes for the child.

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The effectiveness of leaders and managers: outstanding

Management systems are highly effective. Excellent management oversight ensures that the manager knows the strengths and weaknesses of the home in detail. She understands what needs to happen in order for the staff to be able to help the child have the best possible experiences and reach his potential. For example, a comprehensive review and a thorough assessment have been completed, the results of Inspection report children’s home: SC068205 5 which demonstrate the exceptional progress that the child has made. In addition, the review highlights the support and services that the child will require to ensure that he moves safely and securely into adulthood.

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The effectiveness of leaders and managers: outstanding

The manager has identified that, at times, the independent visitor’s reports could be improved. The manager has reflected on this with the independent visitor and, while acknowledging the valuable experience and skills that the independent visitor brings, she recognises that this is an area for improvement.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC068205 6

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Children’s home details

Registered provider: One to One Crisis Intervention Ltd

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Children’s home details

Registered provider address: One to One Crisis Intervention, 5 Newton Road, Newton Abbot, Devon TQ12 3AL

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Inspector

Tracey Ledder: social care inspector Inspection report children’s home: SC068205 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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