Children's Home run by Keys Child Care Limited in Nottinghamshire

Inspection report children’s home: SC454901 1 SC454901 Registered provider: Keys BR Limited Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home is privately owned and is registered to provide care and accommodation for up to five young people who have emotional, social and/or behavioural difficulties. The manager has achieved the required qualification in leadership and management and was registered, by Ofsted, for this home in August 2016.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: none Inspection report children’s home: SC454901 2

p.1

Inspection date Inspection type Inspection judgement

10/07/2018 Full Good 24/01/2018 Interim Sustained effectiveness 18/04/2017 Full Good 18/10/2016 Interim Declined in effectiveness Inspection report children’s home: SC454901 3

p.2

Overall experiences and progress of children and young people: good

Young people are supported to form positive relationships with staff. Young people are provided with a wide range of activities and they enjoy the fact that staff spend time with them. They have fun together and there is genuine warmth. One young person said: ‘Staff understand and put things right. All the staff are good, especially the manager.’

p.3

Overall experiences and progress of children and young people: good

Staff have helped young people to overcome barriers to education and employment. Now young people have much improved education attendance and they enjoy learning. One young person, to her credit, will soon be starting an apprenticeship. This is good progress from when she came to live at the home. Young people have grown in confidence and self-belief. They understand the benefits of education and employment.

p.3

Overall experiences and progress of children and young people: good

Young people’s health needs are met. They are registered with primary healthcare services and attend appointments as required. Staff have carried out good-quality work with young people. An example of this being the harmful effects of tobacco on their health. The emotional and mental health needs of young people remain a key priority for the manager and staff. Consequently, young people are encouraged and helped to take up counselling and the services of the local Child and Adolescent Mental Health Service (CAMHS). Staff provide good support for those young people who choose not to engage with these services because they understand the emotional struggles that young people can go through.

p.3

Overall experiences and progress of children and young people: good

Young people have made complaints about the home and staff when they have felt aggrieved. These complaints are taken seriously by the manager and partner agencies, and complaints are investigated thoroughly. The manager has tried to resolve complaints to the satisfaction of young people. The rights and entitlements of young people are also upheld in the following ways:  Young people have regular house meetings with staff and voice their opinions. The manager responds to all comments made by young people in these meetings.  Young people have access to independent advocates to raise any worries or concerns that they may have.  Young people see their social workers and independent reviewing officers regularly and can share their views. The staff and manager ensure that the physical environment of the home is clean, well maintained and presents as homely and relaxed. This is a home that young people can

p.3

How well children and young people are helped and protected: good

Young people have put themselves at risk at times, by engaging in worrying behaviours. Examples of this have been self-harm, violence towards staff and going missing. The Inspection report children’s home: SC454901 4 manager and staff have managed these incidents well and in line with procedures. When there have been incidents which have placed young people at risk, staff carry out individual work with the young person to learn from the incident and to prevent reoccurrence.

p.3

How well children and young people are helped and protected: good

The manager and staff devise in-depth and informative individual risk assessments and behaviour management plans. These documents keep staff well informed about how best to keep young people safe. All plans are amended following any incidents or changes to ensure that they remain fit for purpose. Staff understand these plans and discuss them at daily staff handover meetings and during monthly team meetings. This helps to keep young people safe.

p.4

How well children and young people are helped and protected: good

Staff know about the risks and dangers posed to young people in the community. This is because the manager undertakes a detailed location risk assessment. The manager has taken account of the views of partner agencies in the development of this assessment. This has helped to create a strong resource for staff to keep young people safe.

p.4

How well children and young people are helped and protected: good

New staff are recruited in accordance with safer recruitment procedures. The manager undertakes a range of checks designed to keep young people safe and to minimise the risk of harm from those caring for them.

p.4

How well children and young people are helped and protected: good

Staff are well informed about safeguarding. They undertake training and development in keeping young people safe. The manager makes certain that staff have the required safeguarding knowledge and skills in line with the specific needs of the young people.

p.4

The effectiveness of leaders and managers: good

The manager is experienced and knowledgeable. She is well organised and provides strong leadership. The manager is well supported by a deputy manager and the staff team members say that they feel well supported by both managers. Managers are visible to young people and spend time with them. Because of this, young people have developed good relationships with managers and can confide in them.

p.4

The effectiveness of leaders and managers: good

Young people benefit from stability and consistency as managers have worked hard to achieve a stable staff team. There are currently no vacancies and staff present as motivated and enthusiastic. Staff have persevered despite experiencing some difficult behaviours. They remain positive and focused on providing the best possible care to young people.

p.4

The effectiveness of leaders and managers: good

Staff receive regular individual supervision. These sessions are guided by a comprehensive agenda, with a clear focus on safeguarding and the needs of young people. The manager provides staff with a good balance of praise for good practice, while helping staff to continually develop their skills.

p.4

The effectiveness of leaders and managers: good

Staff benefit from having regular team meetings. Staff feel able to raise any issues and know that they will be listened to. Team meetings enable in-depth discussions about young people and any changes in their care. These meetings provide the opportunity for Inspection report children’s home: SC454901 5 staff to develop their working relationships, to improve communications and for the coordination of plans to help and support young people.

p.4

The effectiveness of leaders and managers: good

Working in partnership with other agencies is a real strength. A social worker commented: ‘Communication is always good, and I could raise any concerns easily.’ There are regular multi-agency meetings to ensure that there is good coordination of plans. The manager raises any concerns that she might have about the actions of partner agencies to ensure that plans and services meet the needs of young people.

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

p.5

Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC454901 6

p.5

Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

p.6

Inspector

Phillip Morris: social care inspector Inspection report children’s home: SC454901 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.6

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.7