Children's Home run by Keys Child Care Limited in Nottinghamshire

Inspection report children’s home: SC454901 1 SC454901 Registered provider: Broadwood Residential Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and is registered to provide care and accommodation for up to five young people who have emotional and/or behavioural difficulties.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 24 January 2018

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good

Overall judgement at last inspection: sustained effectiveness

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good

Enforcement action since last inspection: none

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Inspection date Inspection type Inspection judgement

24/01/2018 Interim Sustained effectiveness 18/04/2017 Full Good 18/10/2016 Interim Declined in effectiveness 24/08/2016 Full Requires improvement Inspection report children’s home: SC454901 2

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Recommendations

 The child’s care plan must include an individual health plan setting out the approach that the placing authority will follow, and the desired outcomes required to meet the child’s health needs. These outcomes, recorded in the health plan, will be the basis on which the registered person will be expected to meet regulation 10(2)(a)(i) in the health and well-being standard for each looked-after child in their care. (‘Guide to the children’s homes regulations including the quality standards’, page 33, paragraph 7.4)  All staff should strive to build positive relationships with children in the home and develop a culture of openness and trust that encourages them to be able to tell someone if they have concerns or worries about their safety. (‘Guide to the children’s homes regulations including the quality standards’, page 43, paragraph 9.11)  Children should be encouraged by staff to see the home’s records as ‘living

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Recommendations

documents’ supporting them to view and contribute to the record in a way that reflects their voice on a regular basis. (‘Guide to the children’s homes regulations including the quality standards’, page 58, paragraph 11.19)

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Overall experiences and progress of children and young people: good

Young people consider this children’s home to be their home. They get on well with all the staff and particularly enjoy their cooking activities. They make significant progress from their starting points. A young person said that staff are ‘great’ and ‘really caring’. An independent reviewing officer said the following about a young person: ‘She has settled well after having a very difficult time prior to coming here.’

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Overall experiences and progress of children and young people: good

Staff are respectful of young people’s wishes and feelings and regularly consult with them. For example, young people have been actively involved in decisions about the refurbishment of the home. Staff generally build open and trusting relationships with young people. However, on one occasion, staff were not truthful about the reason why a friend could not stay overnight. This could be damaging to the strong relationships they have with the young person.

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Overall experiences and progress of children and young people: good

Young people learn to value their education. They have improved attendance and attainment. A teacher said the following about a young person: ‘She has developed emotionally and socially, and with regards to behaviour. She has matured in many ways and has demonstrated restraint and the increased ability to communicate effectively with staff and students alike.’ Young people have high aspirations. Staff are encouraging and help young people to achieve their goals. Inspection report children’s home: SC454901 3 Staff know the young people very well. However, care planning for one young person does not specify important health information. This means that new staff may not be aware of some health conditions such as asthma. Nevertheless, young people have good access to healthcare professionals, including mental health services.

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Overall experiences and progress of children and young people: good

The home is undergoing significant refurbishment. This is being completed to a high standard and is creating a homely feel. A young person said that she really likes her room and has recently had new furniture that she chose, including a double sleigh bed.

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How well children and young people are helped and protected: good

Young people’s risk-taking behaviours have reduced significantly. An independent reviewing officer commented on the work staff had undertaken with a young person: ‘They’ve worked hard to keep her safe and she has made a lot of progress.’ Staff build nurturing and warm relationships with young people. Staff see this as being very important. Consequently, young people feel safe and secure.

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How well children and young people are helped and protected: good

Positive behaviour is encouraged. Staff are developing a more therapeutic approach that is having a positive impact on young people. Talking to the young person about their behaviour rather than giving consequences appears to be working well. Nevertheless, staff should ensure that they record young people’s views regarding any consequences that are given. Staff should also ensure that consequences are time-limited. Physical intervention is rarely used, and then only used as a last resort.

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How well children and young people are helped and protected: good

Staff have a good understanding of the home’s child protection and whistle-blowing policies.

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How well children and young people are helped and protected: good

Health and safety systems, including fire evacuation procedures, are good. Staff and young people know what to do if a fire breaks out in the home.

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The effectiveness of leaders and managers: good

Staff remain committed to the young people. Staff particularly enjoy making a difference to the lives of young people. Currently there is a small staff team. Numbers of young people have been limited to two until the completion of the refurbishment work and a full staff team has been recruited.

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The effectiveness of leaders and managers: good

All staff are qualified and very experienced. They have access to good training opportunities. They have therapeutic support from a company therapist who helps them to implement a therapeutic approach. They are becoming more therapeutic in their approach and this is having a positive impact on the young people.

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The effectiveness of leaders and managers: good

The registered manager continues to support staff very well and has plans to further enhance their skills. She is very experienced and appropriately qualified. She continues to develop herself and her staff team. She has a good understanding of the strengths and weaknesses of the home and has good plans to address identified shortfalls. Inspection report children’s home: SC454901 4 The registered manager works closely with external agencies to promote the health and well-being of the young people.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC454901 5

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Children’s home details

Registered provider: Broadwood Residential Limited

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, West Midlands B63 4AH

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Inspector

Joanne Vyas, social care regulatory inspector Inspection report children’s home: SC454901 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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