Children's home run by Mangrove Care Limited in Newcastle-under-Lyme

Inspection report children‟s home: SC068261 1 SC068261 Registered provider: Mangrove Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care and accommodation for up to four young people aged 10 to 17 with a variety of complex needs. A private provider operates the home. The registered manager is suitably qualified.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected requires improvement to be good

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good

The effectiveness of leaders and managers good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 13 November 2018

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children‟s home: SC068261 2

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Inspection date Inspection type Inspection judgement

13/11/2018 Full Good 03/10/2017 Full Good 07/03/2017 Interim Sustained effectiveness 15/11/2016 Full Good Inspection report children‟s home: SC068261 3

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff— assess whether each child is at risk of harm, taking into account information in the child‟s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; and

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child‟s health. (Regulation 12 (1)(2)(a)(i)(v)(d)) 27/09/2019

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating— the feedback and opinions of children about the children‟s home, its facilities and the quality of care they receive in it.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1)(2)(b)(5)) 27/09/2019 Inspection report children‟s home: SC068261 4

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Overall experiences and progress of children and young people: good

Young people‟s well-being is at the forefront of staff‟s practice. Young people form trusting relationships with staff and each other. Staff work in partnership with external professionals and families. This collaborative working ensures that young people‟s experiences and progress are constantly monitored and supported.

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Overall experiences and progress of children and young people: good

Staff encourage young people to take responsibility for their health and fitness. Young people understand the importance of maintaining a healthy diet and are provided with nutritious, balanced meals. Young people access health services that provide valuable support for their physical and emotional health. As a result, young people are fit and well.

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Overall experiences and progress of children and young people: good

Young people share their views with staff, independent advocates and their social workers. The manager deals quickly and efficiently with complaints made by young people. Young people feel listened to and confident in raising ideas and concerns.

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Overall experiences and progress of children and young people: good

Young people access education placements that meet their individual needs. Staff encourage young people to invest in continued learning or employment when they have left education. When young people resist the opportunities for further education or work, staff remain vigilant in encouraging and supporting them regardless of the challenge.

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Overall experiences and progress of children and young people: good

Staff support young people to keep in touch with their families. As a result, young people continue to form strong bonds with people who are important to them.

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improvement to be good

Young people are not always effectively safeguarded when serious incidents occur. On one occasion, staff failed to adequately record a detailed account of the action that they took when young people placed themselves and others at risk of harm when they gained access to a roof and attempted to break window restrictors. Managers failed to pick up the shortfall through the monitoring process. As a result, managers did not review risk and reflect on staff‟s practice. This was a missed opportunity to learn from what had happened and to reduce the chances of this happening again.

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improvement to be good

The manager does not always complete a full assessment of the compatibility of each young person placed with a potential new young person when considering referrals. The lack of detailed information contained in impact risk assessments does not show how managers and staff decide that young people can live safely alongside each other and that placement matches are suitable. This shortfall does not guarantee that young people are suitably matched to live together.

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improvement to be good

Young people benefit from access to a large, mature garden. However, hazards such as trailing brambles, garden rubbish and a fallen brick wall do not provide a safe place for Inspection report children‟s home: SC068261 5 young people to enjoy.

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improvement to be good

Staff respond well when young people go missing from the home. Staff work in partnership with the police to help young people return home safely. This effective partnership working helps to keep young people safe.

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improvement to be good

Staff manage young people‟s challenging behaviour well, in line with their individual risk assessments. The use of physical intervention is rare and is only carried out by trained members of staff as a last resort. Sanctions are fair and proportionate and help young people to understand the effect of their behaviour on themselves and others. Staff offer rewards to young people to celebrate their achievements and to promote positive behaviour.

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improvement to be good

Managers ensure that allegations are referred to the appropriate agencies and investigated accordingly. The registered manager responds to, investigates and provides an outcome of all complaints. This appropriate action by the manager ensures that young people are safeguarded.

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The effectiveness of leaders and managers: good

The home is led by an experienced and qualified registered manager. Staff are highly motivated and passionate about their roles. As a result, the team members work in harmony with each other and provide consistent care to young people. This person- centred approach by staff improves outcomes for young people.

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The effectiveness of leaders and managers: good

The registered manager safely recruits staff. Staff receive appropriate induction, supervision, training and an annual appraisal from managers. As a result, young people are cared for by suitably skilled, qualified and knowledgeable staff.

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The effectiveness of leaders and managers: good

The registered manager undertakes a quality of care review every six months. However, the report does not include young people‟s views or the opinions of their parents and placing authorities. This is a missed opportunity to take account of people‟s views about the quality of young people‟s experiences and to inform the development of the service. The lack of consultation hinders the manager‟s ability to further improve the service.

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The effectiveness of leaders and managers: good

The manager has addressed the three requirements raised at the last inspection. Staff now record the date when a missing from care return interview is completed. They ensure that they handover all relevant information about medication each day to their colleagues. In addition, the manager has reviewed the location risk assessment and added essential information to raise awareness about potential risks in the local area. These improvements promote young people‟s welfare and show that the manager learns from inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young Inspection report children‟s home: SC068261 6 people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC068261 7

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Children’s home details

Registered provider: Mangrove Care Limited

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Children’s home details

Registered provider address: c/o 11 Clayton Road, Newcastle-under-Lyme, Staffordshire ST5 3AF

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Inspector

Michelle Spruce: social care inspector Inspection report children‟s home: SC068261 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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