Children's home run by Mangrove Care Limited in Newcastle-under-Lyme

Inspection report children’s home: SC068261 1 SC068261 Registered provider: Mangrove Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned children’s home for up to four young people who have emotional and/or behavioural difficulties. The home has an appropriately qualified registered manager in place. The manager has been in post since the home opened in March 2007 and holds a national vocational qualification in leadership, health and social care at level 4.

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Information about this children’s home

Inspection dates: 13 to 14 November 2018

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: SC068261 2

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Inspection date Inspection type Inspection judgement

03/10/2017 Full Good 07/03/2017 Interim Sustained effectiveness 15/11/2016 Full Good 10/02/2016 Interim Sustained effectiveness Inspection report children’s home: SC068261 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— helps children aspire to fulfil their potential; and promotes their welfare. In particular, the standard in paragraph (1) requires the registered person to— use monitoring and review systems to make continuous improvements in the quality of care provided in the home, with specific regard to missing from care episodes. (Regulation 13 (1)(a)(b)(2)(h)) 16/12/2018

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Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children’s home. In particular, the registered person must ensure that— a record is kept of the administration of medicine to each child. (Regulation 23 (1)(2)(c)) 16/12/2018

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Requirement Due date

The registered person must review the appropriateness and suitability of the location of the premises used for the purposes of the children’s home at least once in each calendar year taking into account the requirement in regulation 12(2)(c) (the protection of children standard). When conducting the review, the registered person must consult, and take into account the views of, each relevant person. (Regulation 46 (1)(2)) 16/12/2018

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Overall experiences and progress of children and young people: good

Young people benefit from good-quality care that enables them to make positive progress in many aspects of their lives, often from difficult starting points. One young person who recently moved into the home has settled well. Inspection report children’s home: SC068261 4 Young people have personalised care plans that staff keep under review. These plans take account of the full range of young people’s needs and identify their daily support requirements.

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Overall experiences and progress of children and young people: good

Young people enjoy good health. Young people have access to specialist services and support to promote their physical and emotional well-being.

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Overall experiences and progress of children and young people: good

Staff do not ensure that medication is safely and effectively managed. For example, some medication records do not give the date that the medication is received into the home, other records have signatures missing of who has administered the medication. This does not demonstrate the safe handling or recording of medication within the home. This shortfall could have a negative impact on the health of young people.

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Overall experiences and progress of children and young people: good

All young people are fully supported to attend school or college. Staff at the home encourage young people to have high aspirations for themselves and to work hard towards achieving them.

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Overall experiences and progress of children and young people: good

All young people are supported to maintain contact with family members and friends. Staff support contact by ensuring that transport is available and that any restrictions to contact are clearly known. A parent told the inspector, ‘The staff have been very good with me when I have been at the home. They are doing a good job.’

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How well children and young people are helped and protected: good

Young people say that they feel safe and can talk to members of staff if they have any concerns. They are confident that staff would listen and act appropriately. One young person told the inspector, ‘I’m safe. There are always plenty of people around if something is wrong.’

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How well children and young people are helped and protected: good

Staff are clear about their safeguarding responsibilities. Staff use personalised risk assessments to help them to be informed about the issues that are pertinent to each young person.

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How well children and young people are helped and protected: good

Young people who go missing from the home are protected by good reporting procedures that are shared between social care services and the police. However, not all young people receive an independent return interview after an episode of going missing and the manager has not reviewed all episodes to consider if appropriate action has been taken. This creates a missed opportunity to enable young people to discuss their reasons for going missing from care and for the manager and staff to capture any learning.

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How well children and young people are helped and protected: good

Young people live in a physically safe environment. Regular health and safety checks on all electrical, gas and fire safety equipment help to make sure that they remain in good working order. Staff carry out regular fire drills so that young people know what they need to do in the event of an emergency. Inspection report children’s home: SC068261 5 Young people are protected by the organisation’s recruitment process. This means that only staff who have been carefully vetted get to work with young people.

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The effectiveness of leaders and managers: good

The registered manager has been in post since March 2007 and holds a national vocational qualification in leadership, health and social care at level 4.

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The effectiveness of leaders and managers: good

Staff feel well supported by the manager. They benefit from regular supervision that enables them to reflect on their practice and performance. A well-established training programme means that staff are equipped with the necessary skills to meet the needs of the young people in their care. All staff, other than those in their probationary period, are suitably qualified to level 3 diploma in residential childcare.

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The effectiveness of leaders and managers: good

The manager has not ensured that the home’s location risk assessment considers the appropriateness and suitability of the location and premises. This means that any risks presented by the home’s location are not being identified along with the strategies for managing any potential risk.

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The effectiveness of leaders and managers: good

The staff team works well with parents, professionals and other agencies. This provides a consistent approach to young people’s care. Professionals speak positively about the care and support that young people receive.

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The effectiveness of leaders and managers: good

Suitable action has been taken to address the requirements from the previous inspection. The manager has repaired damage to window handles in a young person’s bedroom. Regulation 44 reports are now a good tool to help the manager to identify shortfalls and to sustain good practice.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC068261 6

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Children’s home details

Registered provider: Mangrove Care Limited

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Children’s home details

Registered provider address: c/o 11 Clayton Road, Newcastle Under Lyme, Staffordshire ST5 3AF

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Inspector:

Dave Carrigan: social care inspector Inspection report children’s home: SC068261 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector:

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Inspector:

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Inspector:

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