Children's home run by Keys Nhcc Ltd in Rossendale

Inspection report children's home: SC474050 1 SC474050 Registered provider: Keys NHCC Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered for one young person who has experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours. The manager was registered with Ofsted in May 2015.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: declined in effectiveness

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good

Enforcement action since last inspection: none Inspection report children's home: SC474050 2

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Inspection date Inspection type Inspection judgement

15/03/2019 Interim Declined in effectiveness 07/08/2018 Full Good 01/02/2018 Interim Improved effectiveness 19/07/2017 Full Requires improvement to be good

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety. The registered person may only— employ an individual to work at the children’s home; or if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3). The requirements are that— the individual is of integrity and good character; the individual has the appropriate experience, qualification and skills for the work that the individual is to perform; the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2.

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Requirement Due date

(Regulation 32(1)(2)(a)(b)(3)(a)(b)(c)(d)) 22/09/2019

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who— understand the children’s home’s overall aims and the outcomes 22/09/2019 Inspection report children's home: SC474050 3 it seeks to achieve for children; use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. In particular, the standard in paragraph (1) requires the registered person to— ensure that the premises used for the purposes of the home are designed and furnished so as to— meet the needs of each child; and enable each child to participate in the daily life of the home. (Regulation 6(2)(c)(i)(ii))

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Recommendations

 The registered person should ensure that staff can access appropriate facilities and resources to support their training needs, and should understand the key role they play in the training and development of staff in the home. (‘Guide to the children’s homes regulations including the quality standards’, page 53, paragraph 10.11) This is with reference to staff completing advanced medication, E-safety and Attachment training.

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Overall experiences and progress of children and young people: good

Staff know the young person well and are nurturing and responsive in meeting his individual needs. Staff use consistent, positive interactions that help the young person to develop trusting relationships. This positive relationship means that he feels listened to, cared for and highly valued. The young person receives support from a therapist to help him understand his feelings and how his emotions can impact on his behaviour. Because of this help, he has been able to reduce the amount of times he self-harms. Staff prioritise the young person’s learning and development. Consequently, he regularly attends school and his work placement. As a result, he is making good progress both academically and practically. Staff support the young person to prepare for his future. For example, staff have supported him to participate in an independence training programme. This has helped to equip the young person with the knowledge and skills that he needs in readiness for

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Overall experiences and progress of children and young people: good

living independently. Staff help the young person to stay in touch with his family. This support helps him to sustain important family links.

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How well children and young people are helped and protected: good

Inspection report children's home: SC474050 4 Managers ensure that behaviour management plans and risk assessments give staff clear guidance that enables them to manage and reduce the young person’s risks. Staff use positive and negative consequences to help the young person understand how to keep himself safe and to make positive choices. This has resulted in there not being a need for staff to use any physical intervention. Good oversight of medication means that when errors occur these are quickly picked up. For example, following a recent medication error, the manager was able to intervene to ensure that all staff received further training on the safe administration of medicine and carried out competency assessments. This quick intervention has helped to keep the young person safe. Although managers follow safe recruitment procedures, occasionally managers miss gaps in employment checks. This has the potential to compromise the process needed to help

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How well children and young people are helped and protected: good

managers to be assured that a new member of staff is suitable to work with the young person.

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The effectiveness of leaders and managers: good

The registered manager is aspirational for the young person and is keen for him to be provided with every opportunity to thrive physically, emotionally, educationally and socially. The young person benefits from having a stable staff team. As a result, he experiences continuity of care. Staff receive reflective supervision that focuses on the young person’s needs. Although staff have access to the appropriate facilities and resources to support their training needs, there are some gaps in their knowledge in areas of e-safety and attachment. Managers and staff have not ensured that the home is always maintained to a high standard, with some areas of the property requiring cleaning and redecoration.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it Inspection report children's home: SC474050 5 meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: SC474050 6

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Debbie Bond, social care inspector Inspection report children's home: SC474050 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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