Children's home run by Keys Nhcc Ltd in Rossendale

Inspection report children’s home: SC474050 1 SC474050 Registered provider: New Horizons Childcare Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered for one young person, who has experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours. The manager was registered with Ofsted in May 2015.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 1 February 2018

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good

Overall judgement at last inspection: improved effectiveness

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good

Enforcement action since last inspection: none Inspection report children’s home: SC474050 2

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Inspection date Inspection type Inspection judgement

01/02/2018 Interim Improved effectiveness 19/07/2017 Full Requires improvement to be good 02/03/2017 Interim Sustained effectiveness 03/11/2016 Full Requires improvement Inspection report children’s home: SC474050 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

After consultation with the fire and rescue authority, the registered person must—

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Requirement Due date

take adequate precautions against the risk of fire, including the provision of suitable fire equipment in the children’s home. (Regulation 25 (1)(a)) 07/09/2018

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Overall experiences and progress of children and young people: good

The young person enjoys positive relationships with staff. Staff are patient, caring and understanding of the young person’s needs. Staff promote and facilitate contact effectively between the young person, his family and friends. As a result, the young person experiences positive and healthy relationships.

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Overall experiences and progress of children and young people: good

Staff encourage the young person to contribute his thoughts and ideas in young people’s meetings. The young person engages well in key-work sessions with staff. These sessions focus on identifying and prioritising areas of need and risk, which are based on ongoing assessment and review. Consequently, staff help the young person to improve his behaviour and he has the chance to discuss any worries.

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Overall experiences and progress of children and young people: good

Care plans are very well written, with clear objectives designed to help the young person to progress and achieve. Staff provide the young person with good-quality care and support in line with written plans, and this promotes the young person’s development.

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Overall experiences and progress of children and young people: good

The staff develop positive working relationships with education professionals. This collaboration means that the young person accesses appropriate education. Staff help the young person to address any issues that arise in school. This approach enables the young person to overcome barriers to his learning so that academic success can be achieved.

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Overall experiences and progress of children and young people: good

The young person has access to a variety of activities, such as horse-riding and fishing, which improves his confidence, social skills and social inclusion.

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Overall experiences and progress of children and young people: good

The home environment is warm and cosy. The young person takes pride in his bedroom, Inspection report children’s home: SC474050 4 enjoys his own personal space and has an array of personal possessions. He feels at home and this contributes to his sense of belonging.

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How well children and young people are helped and protected: good

Staff know the young person well and keep him safe from harm. They can identify risks to the young person and follow safeguarding procedures effectively. Risk assessments contain relevant and up-to-date information about known risks and provide clear guidance to staff about how to manage and reduce these risks. Any incidents of concern are clearly recorded, and the registered manager takes effective action. These good practices help to protect the young person from harm and promote his welfare.

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How well children and young people are helped and protected: good

The young person does not go missing from home. Since the last inspection there have not been any complaints. The young person knows how to complain if he has any concerns.

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How well children and young people are helped and protected: good

Staff manage the young person’s behaviour effectively and consistently. They understand the potential causes of challenging behaviour and help the young person to understand these. This enables the young person to reflect and learn to self-regulate his emotions, feelings and behaviour.

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How well children and young people are helped and protected: good

Staff use rewards and sanctions, which are restorative in nature. This helps the young person to understand how to keep himself safe and to make positive choices.

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How well children and young people are helped and protected: good

Incidents of physical restraint are proportionate and used as a last resort to keep the young person safe. Managers debrief staff and the young person promptly. This helps staff and the young person to reflect and learn from what has happened.

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How well children and young people are helped and protected: good

Safe recruitment practice ensures that anyone employed to work in the home is safe to work with the young person.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager failed to follow through some of the recommendations raised in the fire risk assessment within required timescales. This placed the young person at potential risk of significant harm in the event of a fire. The registered manager is now seeking to address this urgently. However, the delay in acting means that the registered manager has not maintained a wholly safe physical environment for the young person and staff. This shortfall contributes to the requires improvement judgement in leadership and management.

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The effectiveness of leaders and managers: requires improvement to be good

An experienced registered manager is committed to improving the outcomes for the young person. She leads effectively a team of staff which has high aspirations for the young person. The registered manager and staff have a good understanding of the young person’s needs and are motivated and passionate in the support and care they provide to him. Inspection report children’s home: SC474050 5 The registered manager works well with partner agencies and uses effective challenge when required. For example, a guardian spoke highly of the registered manager’s communication and advocacy skills, which resulted in the young person’s needs being prioritised in relation to levels of contact.

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The effectiveness of leaders and managers: requires improvement to be good

Staff receive a range of good-quality training to improve their skills and knowledge. The registered manager delivers key-practice ideas and new thinking to staff and she challenges practice in a safe way. The manager is supportive of staff and is providing them with good-quality supervision. This enables the staff to reflect on and develop their practice.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC474050 6

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Children’s home details

Registered provider: New Horizons Childcare Ltd

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Rumbi Mangoma, social care inspector Inspection report children’s home: SC474050 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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