Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children’s home: SC456959 1 SC456959 Registered provider: Cambian Childcare Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private provider. The home is a solo placement for young people who have emotional and/or behavioural difficulties.

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Information about this children’s home

The registered manager has been in post since 2018. The current young person was spoken to as part of the inspection.

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Information about this children’s home

Inspection dates: 31 July to 1 August 2019

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Overall experiences and progress of

children and young people, taking into account

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good

good The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: Requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report children’s home: SC456959 2

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Inspection date Inspection type Inspection judgement

03/10/2018 Full Requires improvement to be good 25/06/2018 Full Inadequate 06/11/2017 Full Good 01/02/2017 Full Outstanding Inspection report children’s home: SC456959 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— ensure that the staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13(1)(a) (b)(2)(c)) 01/10/2019

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Recommendations

 Staff should encourage children to share any concerns about their care or other matters as soon as they arise. Children must be able to take up issues or make a complaint with support and without any fear that this will result in any adverse consequences. (‘Guide to the children’s homes regulations including the quality standards’, page 22, paragraph 4.13)

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Recommendations

In particular, staff should record complaints/concerns raised and the action taken to enable effective monitoring for patterns and trends. Inspection report children’s home: SC456959 4

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Overall experiences and progress of children and young people: good

Young people receive individualised care and support. Staff have a good understanding of the needs of the young person currently living at the home and this has helped her to build positive relationships with the staff team. She is aware of her long-term plans, and this further contributes to her overall progress and security.

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Overall experiences and progress of children and young people: good

Staff work in partnership with social workers and other professionals to support young people to make progress in line with the aims and objectives of their local authority care plans. They understand the importance of education and encourage this well. This includes supporting young people to attend school, maintaining effective communication with education providers and understanding individual targets in personal education plans. Staff complete planned placement sessions, including those relating to education. As a result, the current young person has sustained over 93% attendance and has achieved some qualifications in preparation for her final year at school.

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Overall experiences and progress of children and young people: good

Healthcare plans are detailed and reflect the support provided to enable young people to have good physical, emotional and psychological well-being.

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Overall experiences and progress of children and young people: good

Staff support young people to engage in a range of activities. The current young person has taken part in a range of activities such as rollerblading, horse riding, and engaging with local community events. For example, she has attended the disability awareness day as well as completing a sponsored event to raise money for children with additional needs. Taking part in activities has supported her to develop new skills, build confidence and understand diversity in the local community.

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Overall experiences and progress of children and young people: good

Young people are supported to maintain relationships with family and friends in accordance with their care plans. This support is highly valued by the current young person and family members. A parent spoken to as part of this inspection said: ‘Staff members are exceptionally good with my daughter. When we spend time together, it is good. It is evident that she has a good relationship with staff. They are nurturing and support her to manage her behaviour. I can see the progress she has made over the past year.’

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How well children and young people are helped and protected: good

The young person currently living in the home is receiving a good standard of care. Staff support her safety and well-being. She says that she likes the staff because they listen to her and help her to keep safe. This is also the view of family members spoken to as part of the inspection.

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How well children and young people are helped and protected: good

Staff have a good understanding of safeguarding practice and procedures. They have all completed advanced safeguarding training. This helps them to understand and support Inspection report children’s home: SC456959 5 young people to take age-appropriate risks. This includes going out to meet friends in the local community and using mobile phones and the internet safely. Detailed risk assessments are in place, which inform staff practice. Staff review these on a regular basis and amended as and when there are any changes required. The manager makes sure all staff are aware of changes made. This helps to make sure the young person’s safety is at the forefront of their care.

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How well children and young people are helped and protected: good

Staff understand the risks associated with a young person going missing. The staff work with other agencies tasked with safeguarding. This includes the local authority and police. Staff follow risk assessments and agreed protocols. This helps to maintain the young person’s safety. The current young person says that staff welcome her back home after any incidents of going missing. This includes making sure that she is safe and well and has something to eat. Staff also provide reassurance and discuss the reason for not returning home. The placing authority carries out return home interviews with the young person. These measures help the young person to share their views and any concerns they may have.

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How well children and young people are helped and protected: good

The current young person has recently contributed to the updated children’s guide. This provides information about the home and what to do if she has a concern or complaint. There have been no complaints made and the manager responds to any concerns that the current young person has. However, there is not a clear audit trail because concerns are recorded in various different places, for example in minutes of young people’s meetings, daily logs and placement session records. The manager is currently reviewing this.

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How well children and young people are helped and protected: good

Staff use a restorative approach to managing the young people’s behaviour. This helps the young people to reflect on any negative behaviour and to understand the impact of their actions. For example, following damage to the lounge by the current young person, they costed the items damaged, which helped them to understand how much things cost to replace. The young person also helped staff strip the damaged wallpaper off the wall.

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How well children and young people are helped and protected: good

Staff receive training on de-escalation and appropriate physical intervention techniques. Since the last inspection, there have been two physical interventions. Records maintained show that staff followed agreed procedures. The manager reviews these to see whether there are any patterns or trends. One physical intervention involved the manager. The deputy manager reviewed the documentation for this. However, the independent visitor has discussed independent oversight of records with the management and the responsible individual will review physical intervention records when the manager takes part in an intervention. This ensures transparency of actions and recordings.

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How well children and young people are helped and protected: good

Staff recruitment adheres to safer recruitment guidance. This helps to prevent unsuitable people working in the home who may pose a risk of harm to young people. Staff are aware of whistleblowing procedures and ways to raise concerns. This helps to safeguard the young person in their care.

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How well children and young people are helped and protected: good

The home provides a safe, warm and welcoming environment for the young people. Fire Inspection report children’s home: SC456959 6 and environmental risk assessments are in place, and In place, and are embedded in staff practice.

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The effectiveness of leaders and managers: good

The registered manager has appropriate qualifications and experience to fulfil her role. She has high aspirations, combined with a good understanding of the needs of the young people. She ensures the care provided by staff is responsive and suitable to meet these needs. The manager receives support from a deputy manager, who shares the same aspirations to achieve good outcomes for the young people.

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The effectiveness of leaders and managers: good

The home is operating in line with the statement of purpose. Since the last inspection, there have been minimal changes to the staff team. This helps provide continuity to the young people. However, less than half of the staff team hold a relevant qualification in caring for children and young people. To address this, the manager has ensured that all unqualified staff have commenced working towards this qualification. Staff have completed the provider’s mandatory training, and the manager has sourced training from external agencies to further underpin staff knowledge. For example, the local authority safeguarding officer has provided training in relation to safeguarding. Monthly team meetings include learning and development topics, for example on the ‘Children’s homes regulations, including the quality standards’. This has generated discussion and learning for staff to demonstrate how they embed these in their practice.

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The effectiveness of leaders and managers: good

Staff receive monthly supervision. Detailed records reflect discussions held, which helps to develop staff practice. Staff say the support they receive from management is very good. They say that the manager is accessible and that the team are committed to supporting the young people to feel safe, happy and confident. This view is shared by family members spoken to. The current young person’s parent said: ‘My daughter is very settled and happy at the home. At the previous home she lived in, she struggled with things and wasn’t happy. Since being at the current home, staff have supported her, and she is making great progress. She is doing well at school, is looking very well and takes part in lots of activities. Staff want her to succeed and go the extra mile to support this.’

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The effectiveness of leaders and managers: good

The current young person’s case records reflect the identified care and support required. Statutory paperwork is in place, including placement plan, care plan and review documentation. This informs the home’s placement plan, and shows how the staff will support the young person. The young person contributes to her placement plan and to reviews of her care.

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The effectiveness of leaders and managers: good

The manager has good oversight of the home, and has implemented monitoring systems. These help her to monitor the progress the young person has made. She reports significant events to the appropriate people, as required by regulation, and works in partnership with other professionals to secure good outcomes for the young people.

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Information about this inspection

Inspection report children’s home: SC456959 7 Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC456959 8

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: 4th Floor Waterfront Manbre Wharf, Manbre Road, Hammersmith London, W6 9RH

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Inspector

Sarah Oldham, social care inspector Inspection report children’s home: SC456959 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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