Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children’s home: SC456959 1 SC456959 Registered provider: The Cambian Group

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to provide care and accommodation for one child who has emotional and/or behavioural difficulties. The current admission criteria are for children who have experienced serious behavioural, emotional and/or social difficulties, and who require high levels of support in a smaller, more structured environment to ensure that their needs are met. The home is part of a large private organisation.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: inadequate

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Enforcement action since last inspection:

This children’s home was judged inadequate at the full inspection on 26 June 2018. Following this inspection, Ofsted issued the provider with two compliance notices under section 22A of the Care Standards Act 2000. The compliance notices were issued in relation to regulation 12, the protection of children standard, and regulation 13, the leadership and management standard, of the Children’s Homes (England) Regulations 2015. Inspection report children’s home: SC456959 2 Ofsted carried out an unannounced visit to the home on 2 August 2018 to monitor the actions that the provider had taken to comply with the notices. The notices were found to be met, however a further requirement was made in respect of regulation 13.

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Inspection date Inspection type Inspection judgement

25/06/2018 Full Inadequate 06/11/2017 Full Good 01/02/2017 Full Outstanding 13/09/2016 Interim Sustained effectiveness Inspection report children’s home: SC456959 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff—

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person. (Regulation 12 (1)(2)(a)(v)) 15/11/2018

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that the staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13(1)(a) (b)(2)(c)) 15/11/2018

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Requirement Due date

The registered person must ensure that all employees receive practice-related supervision by a person with appropriate experience. (Regulation 33(4)(b)) 15/11/2018

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Recommendations

 Those with a leadership and/or management role should be visible and accessible to staff and able to deliver their leadership and/or management responsibilities. (‘Guide to the children’s homes regulations including the quality standards’, page 52, paragraph 10.7)

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Inspection judgements

Inspection report children’s home: SC456959 4

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improvement to be good

There is one child in placement who has been living in the home for just under two months. Her transition into the home was a quick transition from another home within the organisation. It is not possible to fully measure how staff have contributed to the child’s progress due to the limited time that the child has lived at the home.

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improvement to be good

The child has, however, settled well in the home and has started to build positive relationships with staff. A good rapport was observed between the child and staff members during the inspection. The child said she is ‘happy living in the home’.

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improvement to be good

Staff have been proactive in obtaining a school placement for the child. She is attending school supported by staff who transport her there and remain with her during the day. Consequently, she attends school regularly and is making progress in her education.

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improvement to be good

Staff members spend time with the child finding out her likes and dislikes. As a result, she is engaged in activities that she enjoys such as swimming, horse riding and constructing jigsaws in the home. Participating in these activities helps her to develop new skills and build her confidence.

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improvement to be good

Staff ensure that the child’s health needs are met. Any known health conditions are recorded in the health plan, and staff ensure that she attends any required medical appointments. Staff have made prompt referrals to specialist services, when required, such as the child and adolescent mental health service.

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improvement to be good

The child has good opportunities to express her views. Her views are integral to the running of the home. She has been given the opportunity to personalise the home and her bedroom, which has helped her settle.

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improvement to be good

Staff have a good understanding of the child’s risks and vulnerabilities. They ensure that there are risk assessments in place, which identify the child’s known risks and the actions that staff are expected to take to reduce these risks. Risk assessments are reviewed and shared with the placing authority.

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improvement to be good

The chid has not gone missing from the placement. Staff have, however, ensured that there is a missing-from-home risk assessment in place, and they understand what actions they should take should the child go missing from home. All staff have had training in child sexual exploitation and understand the risks associated with this.

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improvement to be good

The manager has ensured that there are more robust strategies in place for behaviour management in the home, which the staff and the child understand. Because of this, Inspection report children’s home: SC456959 5 there have been very few incidents of challenging behaviour in the home. All staff have had training in behaviour management and restraint.

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improvement to be good

Staff spend time with the child, educating her on the risks associated with the internet and child sexual exploitation. This work is well planned, and staff use a good range of materials with her, to help her understand these risks.

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improvement to be good

Not all staff were clear on the process that they should follow if a child makes an allegation, despite them all having completed safeguarding and advanced safeguarding training. The manager needs to ensure that staff understand their roles and responsibilities in respect of safeguarding.

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improvement to be good

Professionals, including the police and social worker, were complimentary about how well staff communicate with them to ensure the child’s safety.

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The effectiveness of leaders and managers: requires improvement to be good

There is a registered manager in post who is suitably experienced for the role. The registered manager is supported by a competent deputy manager who has recently taken up this post.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager is also the manager of another home within the organisation. It was identified during this inspection that there are long periods of time when the registered manager is not present in this home. This does not demonstrate how she remains in day-to-day charge of the home.

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The effectiveness of leaders and managers: requires improvement to be good

The home is now staffed by a more stable and consistent staff team. The manager has ensured that there are permanent staff members in post. There is less use of staff from other homes within the organisation, which has provided more stability for the child.

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The effectiveness of leaders and managers: requires improvement to be good

Staff report that they are now working better as a team to ensure consistency for the child. Team meetings take place regularly and include a good range of discussion about the child and practice, as well as discussion about relevant policies and legislation.

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The effectiveness of leaders and managers: requires improvement to be good

Staff feel well supported in their roles. However, not all staff have received supervision in line with the organisation’s policy. This does not ensure that staff are supported sufficiently in their roles or monitored effectively to promote good practice.

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The effectiveness of leaders and managers: requires improvement to be good

Furthermore, new staff are being supervised by staff who have not yet obtained their level 3 qualification or had any supervision training, which does not ensure that staff receive support from a person with the appropriate knowledge and experience.

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The effectiveness of leaders and managers: requires improvement to be good

Staff have had a high level of training since the last inspection, but there is a delay in them receiving training in some areas, such as fire safety and the supervision of staff. There continues to be a shortfall in the qualification of staff, with only three of the staff team, including the manager, having the required level 3 qualification. Inspection report children’s home: SC456959 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC456959 7

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Children’s home details

Registered provider address: Cambian, Waterfront, Hammersmith Embankment, Chancellors Road, London, Middlesex W6 9RU

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Inspector

Sarah Billett, social care inspector Inspection report children’s home: SC456959 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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