Children's home run by Broadwood Residential Limited in Rossendale

Inspection report children‟s home: SC448598 1 SC448598 Registered provider: Broadwood Residential Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

A limited company owns the home. Its statement of purpose specifies that it will provide care and accommodation for up to four children who have social and/or emotional difficulties. The home is part of a cross-regional project which is commissioned by six local authorities and includes other homes and a school.

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Information about this children’s home

The manager was registered with Ofsted in May 2019.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children‟s home: SC448598 2

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Inspection date Inspection type Inspection judgement

11/03/2019 Full Good 19/11/2018 Full Inadequate 06/02/2018 Full Good 27/03/2017 Interim Improved effectiveness Inspection report children‟s home: SC448598 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

Behaviour management policies and records

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Requirement Due date

The registered person must ensure that— within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)— has spoken to the user about the measure; and has signed the record to confirm it is accurate; and within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(b)(i)(ii)(c)) 01/09/2019

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Recommendations

 The registered person and the home‟s staff should be familiar with the care planning process for looked-after children and must assist children to prepare for meetings in relation to this. Staff should play an important role in these meetings, including supporting the child and enabling a clear understanding to be reached about the child‟s views, wishes, feelings, and expectations for their future. An independent advocate can also be called upon by the child or staff to support the child in their reviews. („Guide to the children‟s homes regulations including the quality standards‟, page 23, paragraph 4.14) Specifically, ensure that plans reflect children‟s involvement in care planning processes.

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Overall experiences and progress of children and young people: good

Young people make good progress while living at the home. Staff nurture and care for young people, which supports them to reduce their risk-taking behaviours and engage in Inspection report children‟s home: SC448598 4 daily meaningful activities and routines. Staff work well with others, and this is reflected in young people‟s detailed plans. The approaches followed by staff are collectively agreed by those involved in a young person‟s care. Plans provide staff with practical advice and guidance. This enables them to support and encourage young people to develop the skills needed, to assist them in meeting their needs and manage their worries and behaviours.

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Overall experiences and progress of children and young people: good

Staff support young people well to prepare to move into, or on from, the home. Those who move into the home meet with staff and develop initial relationships before arriving at the home. Those moving out of the home are well-prepared, informed and supported with the next steps into adulthood. Staff provide young people with emotional and practical support and guidance, which has a positive impact on their ability to settle and cope with the demands and challenges of leaving the home.

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Overall experiences and progress of children and young people: good

All young people are engaged in education, training or employment. Staff actively support young people to explore opportunities and experiences that promote their hobbies, interests and aspirations. Those who have not previously regularly attended school have individual clear plans that are followed and lead to an increase in school attendance and engagement. Staff have regular conversations with education providers and employers, which promotes the collective support available to young people.

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Overall experiences and progress of children and young people: good

Staff support each young person to address their physical and emotional health needs. They act swiftly to seek, and refer to, specialists when needed. Staff work closely with medical professionals to formulate specific support plans for young people with chronic healthcare needs. They gain advice and guidance when needed.

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Overall experiences and progress of children and young people: good

Regular house „get togethers‟ and house meetings provide lots of opportunity for staff to gain young people‟s views about the home and what they want or would like to change. Currently, records do not reflect that young people are involved in creating their support plans that describe how best to support them when in crisis. Staff and young people have lots of conversations about choice, feelings and their points of view about issues that affect them. Staff ensure that all young people have access to an advocate. They have also advocated on behalf of young people to ensure that they gain the support they need to meet their individual needs and aspirations.

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Overall experiences and progress of children and young people: good

Young people are actively encouraged to maintain appropriate relationships with family and friends. Staff provide varying levels of support to ensure that these relationships are well managed, safe and provide positive experiences.

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How well children and young people are helped and protected: good

Staff have a good knowledge and understanding of risk factors. They know what is needed to support each young person to stay safe. They regularly speak with young people about the potential impact of risk and risk-taking behaviours. Staff follow clear practical plans and strategies that advise and guide them about required actions to manage and minimise risk. They use a wide variety of strategies and their knowledge Inspection report children‟s home: SC448598 5 and relationships with young people to de-escalate behaviours and support young people to calm.

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How well children and young people are helped and protected: good

Staff respond in a timely manner to safeguarding concerns, through reporting and referral to other safeguarding agencies. Managers promote and improve staff knowledge and understanding of safeguarding through the monthly refresher training and updates. There have been no allegations or complaints made since the home‟s previous inspection. Managers and staff attend, and are involved in, the review of child protection plans, although they did not ensure that they have a copy of a child‟s protection plan.

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How well children and young people are helped and protected: good

Managers and staff respond to episodes of missing through an agreed collaborative approach. Staff actively seek young people when they are absent or missing from the home. They welcome young people back to the home and check their welfare and explore reasons for the episode. Managers work well with safeguarding agencies to ensure a collective response when young people go missing. Managers attend regular multi-disciplinary reviews that share knowledge and information about current risk and strategies to manage this. One plan reviewed stated that staff should use a „grab bag‟ when leaving the home to seek young people. This was not available at the time of inspection, but the manager rectified this.

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How well children and young people are helped and protected: good

Staff are trained in the home‟s preferred method of behaviour management. Staff , although rarely use physical intervention and prefer to manage behaviour using a wide variety of de-escalation techniques and conversations. Staff regularly reward young people for making good choices, attending education, positive behaviour and achievements. On the rare occasion that a young person is given a negative consequence, this is not always linked to the behaviour or cause, and is not routinely restorative in its nature. Records do not evidence that staff talk with young people to gain their views and opinions about negative consequences.

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The effectiveness of leaders and managers: good

Since taking up her post, the manager has developed and improved the systems and processes in place to ensure that she has good oversight and knowledge of the home‟s strengths and weaknesses. The manager has formulated several plans that detail the areas for development and how these will be addressed. Some plans have clear targets and deadlines detailing what the manager wishes to achieve, how and by when.

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The effectiveness of leaders and managers: good

Staffing of the home has been stable, and this has had a positive impact on the team and young people. They have developed as a group over a period of months, with each understanding their role in the home.

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The effectiveness of leaders and managers: good

Staff all access regular, effective supervision and their practice is appraised at least annually. The manager has introduced regular development sessions with staff to improve knowledge and understanding about risk, the required response to manage risk, and accountability. The manager appropriately challenges staff if their performance is not in line with the home‟s policy and procedures. Further development is required to ensure that staff work effectively when the manager is absent and that contingencies Inspection report children‟s home: SC448598 6 regarding senior management support are formalised.

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The effectiveness of leaders and managers: good

Staff access a wide variety of training pertinent to their role. All but one member of staff has achieved the required qualification. That member of staff has completed all the work for the qualification and is currently waiting for this to be verified. Staff have recently updated their medication training, child sexual exploitation awareness training and workshops on other current safeguarding topics. Staff who wish to develop further are supported and encouraged to complete further training.

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The effectiveness of leaders and managers: good

Leaders, managers and staff have acted on and addressed all the previous requirements and recommendations made during the last inspection of the home. The manager has implemented new systems that support staff in maintaining and improving areas of weakness previously identified.

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The effectiveness of leaders and managers: good

The home was recently decorated, though it would benefit from an update and refresh of this. Currently, staff make requests for maintenance and improvement to head office but the response to this is not always swift or timely.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC448598 7

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Children’s home details

Registered provider: Broadwood Residential Limited

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Children’s home details

Responsible individual: Alison Blyth-Bishop

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Inspector

Amanda Maxwell, social care inspector Inspection report children‟s home: SC448598 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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