Children's home run by Broadwood Residential Limited in Rossendale

Inspection report children‟s home: SC448598 1 SC448598 Registered provider: Broadwood Residential Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

A limited company owns the home. Its statement of purpose specifies that it will provide care and accommodation for up to four children who have social and/or emotional difficulties. The home is part of a cross-regional project which is commissioned by six local authorities and includes other homes and a school.

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Information about this children’s home

The home has not had a registered manager since August 2017.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected requires improvement to be good

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good

The effectiveness of leaders and managers good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 19 November 2018

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good

Overall judgement at last inspection: inadequate

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Enforcement action since last inspection:

This children‟s home was judged inadequate at the full inspection on 19 to 20 November 2018, and three compliance notices were served. These were in respect of the protection of children standard, the leadership and management standard and fire precautions.

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Enforcement action since last inspection:

A monitoring visit was carried out on 3 January 2019 to assess the provider‟s compliance and progress with these notices. The provider demonstrated a commitment to meeting the compliance notices served, and each has been met in full. Inspection report children‟s home: SC448598 2

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Inspection date Inspection type Inspection judgement

19/11/2018 Full Inadequate 06/02/2018 Full Good 27/03/2017 Interim Improved effectiveness 27/10/2016 Full Good Inspection report children‟s home: SC448598 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained— the Level 3 Diploma for Residential Childcare (England) (“the Level 3 Diploma”); or a qualification which the registered person considers to be equivalent to the Level 3 Diploma. The relevant date is— in the case of an individual who starts working in a care role in a home after 1st April 2014, the date which falls two years after the date on which the individual started working in a care role in a home; or in the case of an individual who was working in a care role in a home on 1st April 2014, 1st April 2016. (Regulation 32(4)(a)(b)(5)(a)(b)) 01/06/2019

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Recommendations

 Staff should continually and actively assess the risks to each child and the arrangements in place to protect them. Where there are safeguarding concerns for a child, their placement plan, agreed between the home and their placing authority, must include details of the steps the home will take to manage any assessed risks on a day-to-day basis. („Guide to the children‟s homes regulations including the quality standards‟, page 42, paragraph 9.5)

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Recommendations

 Staff need the knowledge and skills to recognise and be alert for any signs that might indicate a child is in any way at risk of harm. The registered person should ensure that skills in safeguarding are gained, refreshed and recorded in the home‟s workforce plan. („Guide to the children‟s homes regulations including the quality standards‟, page 43, paragraph 9.12)

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Recommendations

 The registered person must specify the procedures to be followed and the roles and responsibilities of staff when a child is missing from care or away from the Inspection report children‟s home: SC448598 4 home without permission and how staff should support the child on return to the home. („Guide to the children‟s homes regulations including the quality standards‟, page 45, paragraph 9.28)

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Recommendations

 The registered person should ensure that all incidents of control, discipline and restraint are subject to systems of regular scrutiny to ensure that their use is fair and the above principles as set out in 9.35 are respected. („Guide to the children‟s homes regulations including the quality standards‟, page 46, paragraph 9.36)

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Overall experiences and progress of children and young people: good

Leaders and managers have sustained the improvements made to the home following the inadequate inspection judgement. They have improved the quality and consistency of care, and the support provided to young people. Young people make progress and they are well supported by caring and nurturing staff.

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Overall experiences and progress of children and young people: good

New arrivals to the home are well prepared and supported through planned and well- considered transitions to the home. Staff prepare the young people who live in the home for the new arrival. Staff consider all aspects of young people‟s compatibility prior to admission. Those planning to move on from the home are advised, guided, supported and encouraged to explore options, make decisions and prepare for the next steps in their lives.

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Overall experiences and progress of children and young people: good

Staff develop positive relationships with those who are important to young people. Plans are detailed and provide clarity to staff and young people about how their needs and wishes will be met. Staff are quick to develop good, open relationships with young people, who seek advice, guidance and comfort from staff when needed.

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Overall experiences and progress of children and young people: good

All young people are encouraged and supported to engage in daily, meaningful routines and activities. They attend schools and engage in individual education plans, or are in employment. Staff are persistent and provide advice and information to young people to help them develop their skills and support them to take up opportunities available to them. Staff assist young people to develop essential life and social skills. Each young person plans, shops and prepares meals. Young people are supported to carry out many basic household chores including laundry and other domestic tasks.

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Overall experiences and progress of children and young people: good

There is a high staffing ratio, which means that young people are well supported and that staff are able to gather young people‟s views about their care and decisions that affect them. Young people are involved in, and influence, things that happen in the home. They plan activities and menus with staff. Young people who arrive at the home in their teenage years are cautious about trusting staff, but staff are persistent, open and honest with young people and encourage their trust. Inspection report children‟s home: SC448598 5 Staff support young people to meet their physical and emotional health needs. They gain specialist help and guidance when required. Staff support those young people who are fearful of medical intervention to try to overcome their fears.

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improvement to be good

Staff have developed and improved their knowledge and understanding about risk and risk factors, and they have completed refresher safeguarding training. Staff now understand what to do in response to safeguarding concerns. They now have a more realistic understanding about risk and risk-taking behaviours and their impact. Staff are developing strategies and skills to manage risk more proactively. They have improved, positive daily routines and behaviours that assist this. More work is needed to ensure that risks and vulnerabilities are well managed and minimised.

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improvement to be good

Young people feel safe and secure and will seek staff support, help and guidance when they are anxious, worried or at risk.

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improvement to be good

Staff have reviewed risk assessments and plans to ensure that they provide practical guidance that supports them in managing risk. Managers review risk assessments to ensure that they are detailed and clear. However, one risk assessment viewed had not been reviewed by the manager. It lacked information about strategies and actions required of staff to manage and minimise risk.

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improvement to be good

Concerns and allegations have been referred and reported in a timely manner to others. Managers and staff have improved the quality of professional relationships with other agencies. Internal investigations are rigorous and they include recommendations and lessons learned to improve and develop practice. A reflective review of a placement breakdown provided helpful insight and recommendations to avoid a similar situation occurring in future.

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improvement to be good

Episodes of missing are well managed, and staff generally follow clear plans, risk assessments and protocols. Staff support and speak with young people on their return to the home. However, records do not evidence this.

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improvement to be good

Staff are trained in the home‟s preferred method of behaviour management. They have improved the quality and consistency of care, and the support provided to young people. There have been no incidents of physical intervention in the home. Staff have successfully de-escalated negative behaviours. Staff give appropriate sanctions and consequences when needed, but they have not consistently recorded these. Staff celebrate and reward young people‟s achievements.

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improvement to be good

The environment is now well maintained and presented. It feels homely, and staff and young people invest in it and care about it. Young people like spending time in the home and invite friends to socialise with them in it. Inspection report children‟s home: SC448598 6

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The effectiveness of leaders and managers: good

The home‟s manager has made an application to become the registered manager. She is ambitious and has aspirations for the home to develop and improve.

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The effectiveness of leaders and managers: good

The manager has a good understanding of the home‟s weaknesses and strengths. She and staff embraced the findings of recent inspections and have acted to address weaknesses. Staff have reflected and have altered practice, processes and systems to address weaknesses.

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The effectiveness of leaders and managers: good

Leaders, managers and staff have implemented positive routines that encourage and support young people to achieve their full potential. The manager has implemented systems that allow her to oversee, monitor and evaluate every aspect of the home. The home development plan is regularly updated. It details weaknesses, and how and when these will be addressed. Staff are clear about their daily tasks, roles and responsibilities in the home.

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The effectiveness of leaders and managers: good

Staff have been well supported through a significant period of change and development in the home. Supervision is undertaken regularly and is effective. Staff practice is regularly appraised. Staff complete skills assessments that highlight areas in which they need to develop and improve. Staff access a wide variety of training which is relevant to their roles and skills. Staff are enrolled on the required qualification training, although one member of staff has not achieved the qualification in the set timescale. An action plan has been formulated to address this.

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The effectiveness of leaders and managers: good

The regular visits to the home by the independent visitor and others have provided an additional layer of oversight and scrutiny which has supported the home to address areas of weakness identified. Inspection report children‟s home: SC448598 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC448598 8

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Children’s home details

Registered provider: Broadwood Residential Limited

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Amanda Maxwell, social care inspector Inspection report children‟s home: SC448598 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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