Children's home run by Roseberry Specialist Care Centres Ltd in Sunderland

Inspection report children’s home: SC430002 1 SC430002 Registered provider: Roseberry Specialist Care Centres Limited

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home is run by a private organisation. It is registered to provide care and accommodation for up to six children and young people who have learning and/or physical disabilities. There is a permanent, registered manager in post. He has managed this home since November 2018.

p.1

Information about this children’s home

Inspection dates: 30 April to 1 May 2019

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers requires improvement to be good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: yes

p.1

good

A monitoring visit was undertaken on the 12 March 2019 to investigate information received which suggested that there may be a breach of regulations. This inspection was brought forward in order to address specific allegations received by Ofsted. Inspection report children’s home: SC430002 2

p.1

Inspection date Inspection type Inspection judgement

08/01/2019 Full Good 28/02/2018 Interim Declined in effectiveness 20/06/2017 Full Good 27/10/2016 Interim Declined in effectiveness Inspection report children’s home: SC430002 3

p.2

Overall experiences and progress of children and young people: good

The home is more settled following a period of instability. The children and young people are making good progress, and this is captured in their individual ‘achievement guides’, which are used to celebrate and record their accomplishments. They include recent photographs that show the children and young people looking remarkably more happy and healthy than they do in older pictures. These positive outcomes are a direct result of the staff’s care of the children and young people.

p.3

Overall experiences and progress of children and young people: good

The children and young people enjoy a variety of activities, and this is developing their confidence and social skills. Despite the differences in the children and young people’s ages and abilities, they enjoy spending time together. The group dynamic is particularly well managed by the staff. A professional said, ‘[Child’s name] will interact now with other children. He used to be fearful of any interaction.’ This shows that with the staff’s support the children and young people feel safe and can develop friendships.

p.3

Overall experiences and progress of children and young people: good

Admissions of children and young people are well planned. The manager consults accredited guidance to help those children and young people who use mental health services to have a good experience of moving into the home. The manager creates a plan that is person-centred and focused on the children and young people’s recovery. One young person was involved in selecting her care team from the staff who work at the home. This has enabled her to form trusting relationships with the staff, who she calls ‘my second family’. These examples illustrate the care that the staff take to ensure that the children and young people are happy and settled in the home.

p.3

Overall experiences and progress of children and young people: good

The children and young people have good routines that mean that they are ready to go to school each day. The staff are constructively filling the days of one young person as they try to find a more permanent education provision for her. The children and young people are also encouraged by the staff to manage their own personal care. When it is recognised that the children and young people need assistance, the staff help them, but always promote dignity and are respectful.

p.3

Overall experiences and progress of children and young people: good

The home is calm, but is also a positive hive of activity. It is regularly maintained, and areas have been improved with the inclusion of new sofas in the living areas and a trampoline for the garden. The children and young people’s bedrooms are personalised to meet their needs and wishes. One young person is leading on improving the sensory room, and is excited about her involvement in this planned development. The manager and staff are providing a comfortable and calm home for the children and young people, in which they are happy. Inspection report children’s home: SC430002 4

p.3

How well children and young people are helped and protected: good

There are high staffing levels in the home. This helps to keep children and young people safe and protects them from risk in the home and community, especially from going missing and from exploitation, to which they are vulnerable. To further reduce the risk of exploitation, the staff monitor the children and young people’s social media and internet use, and address any concerning or inappropriate activity. This staff practice means that the children and young people are suitably protected from risk.

p.4

How well children and young people are helped and protected: good

The children and young people feel listened to and their behaviours are improving through the staff’s use of positive reinforcement. This is effective as a behaviour management strategy, and, as a result, the children and young people’s risks are diminishing. During the creation of new documents and plans for the children and young people currently living in the home, recording errors have been identified, but these have not impacted on the care given to the children and young people.

p.4

How well children and young people are helped and protected: good

The staff keep the children and young people safe and protected, and parents and professionals confirm that they are reassured of this. To maintain the protection of the children, young people and staff, records review all decisions taken and processes followed in response to safeguarding situations and incidents. This includes those decisions taken for one child who no longer lives in the home.

p.4

How well children and young people are helped and protected: good

Staff have been recruited and inducted well into their roles. The staff have varying levels of skills and experience so that the children and young people are safely cared for. However, there is an apparent gap in new staff receiving training on using ligatures. This is specific to the needs of the children and young people in the home.

p.4

good

The manager is aspirational and is proactive in taking steps to further enhance the care given to the children and young people. He understands that there have been significant gaps within the staff’s communication and he has created action plans from the lessons learned following significant incidents. This has led to improvements in the staff’s practice when working with the children and young people, but also highlights gaps in the manager’s oversight and monitoring. This particularly refers to him having full insight into the day-to-day running of the home and his senior team’s decision-making.

p.4

good

Policies and procedures have been reviewed. The improved supervision pro-forma encourages reflective practice and is linked to the quality standards. These standards set out the outcomes that children and young people must be supported to achieve. However, the completed supervision forms lack detail and reflection and the manager’s oversight of these records is limited. Inspection report children’s home: SC430002 5 The staff are enthusiastic. They respond positively to the manager’s evident passion for his role, and work with him to meet the children and young people’s needs.

p.4

good

The children and young people benefit from effective partnership working. The staff communicate well with professionals and attend all meetings in respect of the children and young people. This supports good multi-agency relationships and ensures that staff have a good understanding of children and young people’s current needs. Inspection report children’s home: SC430002 6

p.5

Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person must comply within the given timescales.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13(2)(h)) This is with particular reference to the manager’s oversight of the day-to-day running of the home, inclusive of the needs of the children and young people and his staff team’s practice, as well as his communication and oversight of his senior team and their monitoring practices. 12/06/2019

p.6

Requirement Due date

The registered person must ensure that all employees— receive practice-related supervision by a person with appropriate experience. (Regulation 33(4)(b)) This is with particular reference to the staff receiving good- quality, reflective supervision. 12/06/2019

p.6

Recommendations

 Staff should be familiar with the home’s policies on record keeping and understand the importance of careful, objective, and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.4)  The registered person should ensure that staff can access appropriate facilities and resources to support their training needs, and should understand the key role they play in the training and development of staff in the home. (‘Guide to the children’s homes regulations including the quality standards’, page 53, paragraph 10.11) This is with particular reference to the need for ligature training. Inspection report children’s home: SC430002 7

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

p.7

Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC430002 8

p.7

Children’s home details

Registered provider: Roseberry Specialist Care Centres Limited

p.8

Children’s home details

Registered provider address: Lakeside House, Kingfisher Way, Stockton-on- Tees, County Durham TS18 3NB

p.8

Inspector

Jennifer Fenlon: social care inspector Inspection report children’s home: SC430002 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for children looked after, safeguarding and child protection.

p.8

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.9