Children's home run by Roseberry Specialist Care Centres Ltd in Sunderland

Inspection report children’s home: SC430002 1 SC430002 Registered provider: Roseberry Specialist Care Centres Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to accommodate up to six children and young people who have learning and/or physical disabilities. It is owned and operated by an independent provider. The registered manager has been registered since November 2018.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 28 February 2018

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good

Overall judgement at last inspection: declined in effectiveness

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good

Enforcement action since last inspection: none Inspection report children’s home: SC430002 2

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Inspection date Inspection type Inspection judgement

28/02/2018 Interim Declined in effectiveness 20/06/2017 Full Good 27/10/2016 Interim Declined in effectiveness 19/07/2016 Full Requires improvement Inspection report children’s home: SC430002 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

Subject to paragraph (6), the registered person must establish a procedure for considering complaints made by or on behalf of children. The registered person must ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation. (Regulation 39 (5)) In particular, all complaints should be fully recorded, including the outcome of any investigation. 14/03/2019

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Recommendations

 The registered person should build a strong safeguarding culture in the home where children are listened to, respected and involved in both the development of the home and decisions about the home. (‘Guide to the children’s homes regulations including the quality standards’, page 43, paragraph 9.8) In particular, safeguarding should be a standard agenda item in team meetings.

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Overall experiences and progress of children and young people: good

The children and young people are making good progress in many areas of their lives. The staff are nurturing. They offer encouragement and praise, enabling the children and young people to achieve.

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Overall experiences and progress of children and young people: good

The staff know the children and young people well and are skilled in providing individualised, good-quality care. Care plans are comprehensive, up to date and accessible. A member of staff said, ‘The new care plans are great, much easier to follow and complete. This means that they are easily updated and can show the clear progress of all of the children.’ The children and young people are encouraged to complete their ‘this is me’ file. This enables them to make meaningful contributions to their plans, which ensures that they feel valued and listened to. Inspection report children’s home: SC430002 4 The staff regularly consult with the children and young people. Their individual needs and abilities are taken into account to enable them to take part in decision-making. They use a range of resourceful and imaginative ways to interact with the children and young people who experience communication difficulties. The staff team has a clear

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Overall experiences and progress of children and young people: good

understanding of children’s and young people’s indicators of positive well-being and other means of communication, such as body language, facial expressions, different gestures and behaviours. This caring approach respects and values the views of the children and young people.

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Overall experiences and progress of children and young people: good

All of the young people have 100% attendance at suitable education provisions that meet their needs. They are supported well by the staff at the home, who work closely and effectively with school staff. One young person had real difficulty in maintaining an education placement. The staff have worked hard with his school to support him in a new placement. He is now attending on a full-time basis. This helps the children and young people to understand the benefits of education and it enhances self-esteem.

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Overall experiences and progress of children and young people: good

The manager and staff are committed to providing wide-ranging and memorable experiences for all of the children and young people. Barriers that can hamper such experiences are constantly challenged. Regular use of facilities within the local area, such as parks, museums, swimming pools and youth clubs, provides stimulating and fun experiences. This ensures that the children and young people not only have new experiences but are consistently assured that they are capable of improving their emotional and physical well-being.

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How well children and young people are helped and protected: good

The children and young people are kept very safe. There are high levels of support at all times, both in the home and when out in the community. This supports the children’s and young people’s needs, ensuring proactive responses to situations that may occur and reducing risk. Each child and young person has a detailed risk assessment. This outlines the vulnerabilities for them and outlines a plan of intervention to keep them safe.

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How well children and young people are helped and protected: good

Clear boundaries are in place that take into account individual abilities and understanding. The staff are familiar with the challenging behaviours displayed by the children and young people. Positive behaviour management plans ensure that the staff are able to effectively de-escalate situations at an early stage. Physical interventions are used at times. These are appropriate and effective. Physical interventions are well recorded and are monitored by the home’s manager.

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How well children and young people are helped and protected: good

There have been no incidents of bullying since the last inspection. The staff are able to deal with day-to-day disagreements. They use these situations to help the children and young people to understand sharing and how to live together. Support plans ensure that the staff are able to guide and support behaviour in a positive and proactive way. This means that positive behaviour is promoted, and the use of sanctions is very low. Inspection report children’s home: SC430002 5 There has been one complaint recorded since the last inspection. Records include the response from the manager to the complainant. However, the outcome of this complaint is not included in the records. To ensure that all complaints are fully investigated the outcomes should always be evidenced.

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How well children and young people are helped and protected: good

The staff have undertaken safeguarding training specifically relating to children and young people who have additional needs and vulnerabilities. This ensures that the staff have a clear understanding of the added vulnerabilities of the children and young people. It enables them to provide a good level of safe and secure care.

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The effectiveness of leaders and managers: good

The manager is currently undertaking an appropriate leadership and management qualification. He has extensive experience in working in children’s residential care. He is highly motivated and committed. He actively seeks to improve the outcomes for the children and young people. He is supported by an experienced deputy and dedicated staff team.

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The effectiveness of leaders and managers: good

Since the last inspection, the manager has introduced a range of improvements and developments that have enhanced the home’s performance and outcomes for the children and young people.

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The effectiveness of leaders and managers: good

The manager has established an effective auditing and monitoring system. This includes a number of key performance indicators that help to identify shortfalls in practice and give a clear picture of themes and patterns within the home. The manager has good insight into the home’s strengths and weaknesses. He is motivated to drive improvements forward.

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The effectiveness of leaders and managers: good

Staff meetings take place on a regular basis. The children and young people are discussed through the use of reflective practice. The agenda does not routinely include a discussion around safeguarding, which would help to create a culture where this is a focus of practice.

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The effectiveness of leaders and managers: good

Managers and staff work in partnership with parents and professionals. A parent said, ‘I feel the staff take notice of my views. My son is happy and safe. He loves living at the home. The staff are awesome.’ There is evidence of effective partnership working with both health and education professionals. The manager has been able to source and access a wide variety of specialist help and support, and this has benefited the children and young people considerably.

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The effectiveness of leaders and managers: good

The manager and staff work hard to promote positive outcomes for all of the children and young people. They understand the value of developing their confidence, self- esteem and independence. They have created an environment in which the children and young people can be safe, thrive and have fun. Inspection report children’s home: SC430002 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC430002 7

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Children’s home details

Registered provider: Roseberry Specialist Care Centres Limited

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Children’s home details

Registered provider address: Roseberry Specialist Care Centres, 1st Floor Valley View Care Centre, Back Lane, Penshaw, Houghton Le Spring DH4 7ER

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Inspector

Dot McGough: social care inspector Inspection report children’s home: SC430002 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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