Children's home run by Ja Nailah Limited in Waltham Forest

Inspection report children‟s home: SC028598 1 SC028598 Registered provider: Ja Nailah Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care and accommodation for up to five young women who may have emotional and/or behavioural needs. The home offers its service to expectant women and young mothers, who are able to reside at the home with their babies for a specified amount of time . Inspection dates: 16 to 17 April 2018

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children‟s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report children‟s home: SC028598 2

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Inspection date Inspection type Inspection judgement

10/07/2017 Full Good 30/01/2017 Interim Sustained effectiveness 01/11/2016 Full Good 16/03/2016 Interim Sustained effectiveness Inspection report children‟s home: SC028598 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

A responsible individual must— have the capacity to supervise the management of the home. (Regulation 26(7)(b)) 11/07/2018

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children‟s safety.

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Requirement Due date

The registered person may only— employ an individual to work at the children‟s home; or if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

The requirements are that— the individual is of integrity and good character; the individual has the appropriate experience, qualification and skills for the work that the individual is to perform; the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32(3)(d) schedule 2(6)) 11/07/2018

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Requirement Due date

The registered person must ensure that all employees— receive practice-related supervision by a person with appropriate experience. (Regulation 33(4)(b))

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Requirement Due date

This is with reference to agency staff who work regularly at the home not receiving formal supervision. 11/07/2018 Inspection report children‟s home: SC028598 4 Review of quality of care

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating— the feedback and opinions of children about the children‟s home, its facilities and the quality of care they receive in it; and any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45(2)(b)) 11/07/2018

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— help each child to achieve the child‟s education and training targets, as recorded in the child‟s relevant plans; support each child‟s learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study; promote opportunities for each child to learn informally. (Regulation 8(2)(a)(i)(ii)(v))

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Requirement Due date

This is with reference to ensuring that the home offers young people constructive and educational activity when they are not in school or receiving tuition at home. 11/07/2018

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on— mutual respect and trust.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— 11/07/2018 Inspection report children‟s home: SC028598 5 encourage each child to take responsibility for the child‟s behaviour, in accordance with the child‟s age and understanding. (Regulation 11(1)(a), (2)(a)(iii))

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Requirement Due date

In particular, the home should ensure that young people contribute to the development of their own behaviour support plans. The leadership and management standard

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children‟s home that— helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home‟s statement of purpose; ensure that staff have the experience, qualifications and skills to meet the needs of each child; ensure that the home has sufficient staff to provide care for each child. (Regulation 13(2)(c))

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Requirement Due date

In particular, the home must ensure that the staff receive physical restraint training. 11/07/2018

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Recommendations

 Ensure the children‟s guide contains the contact details for the Office of the Children‟s Commissioner. („Guide to the children‟s homes regulations including the quality standards‟, page 23, paragraph 4.23)  Staff should take account of information provided by return home interviews following episodes when a child has been missing. („Guide to the children‟s homes regulations including the quality standards‟, page 45, paragraph 9.30) Inspection report children‟s home: SC028598 6

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improvement to be good

Young people are happy at their home and enjoy a range of activities both as a group and with their friends. Young people value their home and build trusting relationships with staff. Placing social workers and parents describe the home as „highly supportive‟ and „really helpful‟.

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improvement to be good

The home remains settled, with a limited turnover of staff and young people. Outcomes remain positive, with young people returning home to live with their parents or moving onto supported accommodation. Former residents visit the home to meet with staff and access further support.

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improvement to be good

Young people‟s progress in education is mixed. For example, when one young person was not engaged in tuition there was no structure or routine to their day. Staff did not provide a daily plan of activities or incentivise engagement by reducing the young person‟s access to the internet during school hours.

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improvement to be good

Young people reduce their risk-taking behaviours, such as self-harm. Key-work sessions allow young people to think through their behaviours and develop their own positive solutions. These new skills help young people to rebuild their self-confidence and relationships with their birth families.

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improvement to be good

Staff help young people to develop independence skills such as shopping, budgeting, cooking and cleaning. Internet-based resources support this. Staff follow the progress made by young people closely and capture it by updating care plans.

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improvement to be good

Young people feel that staff listen to them. An independent advocate supported a young person to successfully challenge a plan to move them from the home. One young person recently attended a staff meeting to feed back their comments to the whole staff team.

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improvement to be good

Restraint use is not safe. One staff member recently conducted an „escort‟ of a young person as part of a physical restraint intervention, despite not having undertaken any restraint training since 2011, when the training required the staff member to undertake a refresher course in 2012. Physically restraining young people without proper training places young people and staff at risk of harm.

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improvement to be good

Only half of the staff team are restraint trained. Although the use of restraint by staff is very low at the home, the lack of training raises the risk of inconsistencies in behavioural management, and confusion for young people and the staff team. Inspection report children‟s home: SC028598 7 Staff understand key areas of risk and the home‟s strategies for keeping young people safe. Staff work together to calmly offer young people a positive alternative to behaving negatively, and then reward them for engaging positively.

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improvement to be good

The quality of behavioural support plans and risk assessments is mixed. At present, plans do not reflect the wishes and feelings of the young people, such as how staff should respond to them when they are struggling. This shortfall diminishes the effectiveness of behavioural support plans.

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improvement to be good

Staff prioritise the importance of young people keeping in touch with their family and friends. Staff appropriately challenge placing authorities to risk assess the possibility of young people having overnight contact with their friends and family, where appropriate. This helps young people to build trust with staff and improves the stability of placements.

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improvement to be good

Young people reduce their episodes of „missing‟ behaviour. Staff work closely with young people to remind them of the risk and danger posed by staying away from the home. This approach is supported by good partnership work between the home and the local police. However, on one occasion the home received an email from a social worker who had conducted a young person‟s return to care interview, that they could not open or read. Despite this staff did not take any further action to request the missing information.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager is also the owner of the home. She is a qualified social worker and highly experienced. Staff at the home report feeling confusion and „uncertainty‟ caused by the inconsistency of her working hours at the home. In addition, staff state that there is an over-reliance on the deputy manager for leadership of the home.

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The effectiveness of leaders and managers: requires improvement to be good

During this inspection, the registered manager was present for a short period on the first day, as she was going on annual leave. The deputy manager supported the rest of the inspection.

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The effectiveness of leaders and managers: requires improvement to be good

Despite the deputy manager acting quickly to address the concerns identified by the inspector during this inspection, the overall management of the home requires improvement. For example, although managers became aware of the concern over the lack of restraint training in January 2018, limited progress has been made in arranging a training course for the entire staff team.

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The effectiveness of leaders and managers: requires improvement to be good

The management monitoring report contains limited information on the opinions of young people. This means that opportunities to obtain the views of young people are missed, which subsequently limits the report‟s effectiveness and purpose.

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The effectiveness of leaders and managers: requires improvement to be good

There is partial compliance with the requirements and recommendations made at the last inspection. The independent monitoring reports now offer a more in-depth evaluation of safeguarding at the home. In the absence of any new staff recruitment, it Inspection report children‟s home: SC028598 8 is not possible to assess the robustness of safe recruitment procedures at the home. The children‟s guide continues to lack the contact details for the Children‟s Commissioner.

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The effectiveness of leaders and managers: requires improvement to be good

Staff are motivated and driven, and display a desire for improvement. One member of staff stated their aim to „get through to young people more‟. At present, agency workers who work regularly at the home are not receiving formal supervision. This leaves them lacking in guidance and support.

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The effectiveness of leaders and managers: requires improvement to be good

Managers advocate strongly for young people. Professionals are challenged to address issues of delay and to ensure that young people receive the specialist support that they require.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC028598 9

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Children’s home details

Registered provider address: Nailah House, 19 Pentire Road, London E17 4BY

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Children’s home details

Responsible individual: Jennifer Lapompe

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Inspector

Barnaby Dowell, social care inspector Inspection report children‟s home: SC028598 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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