Care Concept-Solutions

Inspection report for supported accommodation provider: Care Concept-Solutions 1 Care Concept-Solutions Registered provider: Care Concept-Solutions Ltd

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider.

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provider

The service can accommodate up to 11 children and young people, in two shared or group-living homes that are limited to accommodating looked-after children and care leavers.

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provider

At the time of this inspection, this service was providing support and accommodation for 11 children.

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provider

The service manager is also the nominated person and has been registered with Ofsted since the provider registered in February 2024.

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provider

Inspection dates: The inspection was announced on 7 September 2026 and started that day. The inspector was on site on 9 and 10 September 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Children receive good-quality, child-centred support and are making positive progress. Children feel safe, happy and well supported in comfortable homes, with strong relationships built through a consistent and committed staff team. They are helped to access education, improve their English language skills, develop independence, maintain good health and become active members of their local communities.

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Summary of findings

Leaders maintain effective oversight, work well with partner agencies and respond appropriately to safeguarding concerns. Inspection report for supported accommodation provider: Care Concept-Solutions 2 However, areas for improvement include updating young people’s guides, ensuring consistent responses to missing-from-home incidents, improving workforce planning and staff training systems, promoting greater independence in medication management and strengthening recruitment checks and documentation.

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Overall experiences and progress of children

Children are happy where they live. They say that they feel safe and they like their bedrooms. Their homes are well maintained and decorated to a good standard. As a result, children have built a sense of safety and stability.

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Overall experiences and progress of children

Staff are skilled at building trusting relationships with children. A small but consistent staff team knows each child very well. Staff are approachable and interested in children’s lives. This has meant that children have felt comfortable to seek help from staff when they have encountered difficulties or want to talk about their past experiences.

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Overall experiences and progress of children

All children are access education. When children arrive at the service, they are quickly enrolled in local colleges, participating in courses that help them to meet their identified needs and career goals. At times when children cannot start education immediately, staff work with education professionals to provide home- based tutoring, which minimises the effect on children’s learning.

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Overall experiences and progress of children

Children receive effective support to develop their English language skills. Staff help children to develop their skills through home education and day-to-day role modelling. Staff use a range of communication aids, interpretation services and their own language skills to help children to communicate. This enables children to successfully interact more confidently with those around them and better express their views and wishes.

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Overall experiences and progress of children

A strong moving in process helps children to settle into the homes quickly, even when they move in at short notice. Living with peers who share similar backgrounds or experiences helps children feel understood and included. However, since some premises have been closed and children have moved into more suitable accommodation, leaders have not created new young persons’ guides. This means that new children have not had easy access to a range of important information about the service.

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Overall experiences and progress of children

Children develop practical independence skills, including cooking, cleaning and budgeting. They are supported to plan for their future and prepare for moving on to new accommodation. Some children who have left the service still visit and maintain appropriate contact with staff, demonstrating the strengths of the connections they have built. Inspection report for supported accommodation provider: Care Concept-Solutions 3

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How well children are helped and protected

Children have access to 24/7 support from staff on duty. Children say that they feel supported and staff are always available to help. Direct work with children is targeted to the areas important to their lives, for example budgeting, immigration processes or support with misuse of substances.

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How well children are helped and protected

When children are missing from home, staff work in partnership with families and relevant agencies to locate them and promote their safe return. Staff speak with children about their experiences, helping them to understand associated risks. However, the response to missing-from-home incidents is not always consistent. Children’s plans do not clearly describe the circumstances when children should be reported as missing. As a result, staff are not always clear about when action should be taken, which has led to avoidable delays in responding to incidents.

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How well children are helped and protected

Support plans for children are created from all available information about a child before they move in. Children’s ambitions and individual needs are clearly included in each plan, and they are reviewed regularly with the children. This means that the support can be changed when challenges are identified. This ensures that children are receiving the right level of help from the right services.

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How well children are helped and protected

Children are helped to arrange and attend medical appointments when required. Some children receive a level of support to manage their medication, which involves staff storing and dispensing medication for them. This arrangement has been appropriately assessed; however, there is no clear plan for how each child will be supported to manage this more independently in future.

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How well children are helped and protected

Managers address safeguarding issues effectively. When children tell staff about their experiences, they share important information with the local authority and the police and seek medical support. Staff ensure that therapeutic input is available to children from mental health professionals, and they keep children’s wellbeing under constant review. This means that children have access to support at a pace that is suited to them.

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The effectiveness of leaders and managers

Leaders monitor the quality of support provided to children. They seek regular feedback from children using feedback forms, suggestions boxes and frequent conversations. Managers regularly observe and assess staff practice and review the progress that children are making on a monthly basis. As a result, leaders have a good understanding of the strengths of the service.

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The effectiveness of leaders and managers

Leaders and staff have developed close working relationships with children’s social workers and the other professionals who are involved with the children. The service works proactively with other professionals. Social workers said that the service communicates with them well and that staff are good role models for children. They Inspection report for supported accommodation provider: Care Concept-Solutions 4 say they are happy with the progress that children make and that children are helped to prepare to move on from the service.

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The effectiveness of leaders and managers

Managers have established strong links with local community groups. This has enabled staff to support children to become active members of their communities. They help them to access local resources, meet people from similar backgrounds, engage in cultural activities and visit places of worship. This has helped children to develop positive networks and a sense of belonging.

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The effectiveness of leaders and managers

Staff are positive about the support they receive from leaders. Staff say that the manager is always available and regularly visits each of the premises to offer support to staff and children. They receive regular supervision and appraisal of their practice and make good use of frequent team meetings to share learning from their practice. For example, changes have been made to handover processes to ensure that important information is not missed.

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The effectiveness of leaders and managers

Leaders support staff to progress in their roles, providing additional training opportunities to develop their leadership and safeguarding skills. However, the organisation’s workforce plan omits several important details and does not align with other recruitment and training systems. Processes for inducting staff and reviewing probationary periods are not clearly defined or documented. Additionally, expectations for when staff should have completed mandatory training are not detailed. As a result, not all staff have completed the training that the provider has identified that they require to meet children’s needs.

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The effectiveness of leaders and managers

Leaders have not always ensured that all the relevant checks on new staff are fully carried out and well documented. The reasons for one member of staff leaving previous places of employment with vulnerable adults and children had not been fully explored. Inspection report for supported accommodation provider: Care Concept-Solutions 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk. (Regulation 5 (1)(f)(ii))

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Requirement Due date

In particular, the registered person must ensure that children’s plans clearly detail the actions that staff should take in specific circumstances when children go missing from the service. 16 October 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

before a child arrives or upon a child’s arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking;

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Requirement Due date

what advocacy support or services are available, how the child may access that support or those services, and any entitlement the child may have to independent advocacy; 16 October 2026 Inspection report for supported accommodation provider: Care Concept-Solutions 6 how to make a complaint or representation in relation to the support and accommodation provided and how any such complaint or representation will be dealt with;

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Requirement Due date

what services and facilities are available that take account of children’s needs arising as a result of cultural differences or disability. (Regulation 7 (1) (2)(j)(i)(ii)(iii)(iv))

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Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan ("the workforce plan") which covers the following matters in respect of the recruitment and employment of all staff—

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Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

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Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety. (Regulation 10 (1)(b)(c))

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Requirement Due date

In particular, the registered person must ensure that the workforce plan details the processes and timescales for staff to complete core training, induction and probation and that any other relevant training, induction and probation procedures that are in place align with the information described in the workforce plan. 16 October 2026

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Recommendations

 The registered person should ensure that when medication is being stored and dispensed by staff when children need additional support, there should be a clear plan which details how staff are supporting each child to increase their autonomy to do so in the future and stay safe while doing so. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 38)  The registered person should maintain good employment practice. They must ensure that recruitment, supervision and performance management of staff safeguard children and minimise potential risks to them. Specifically, the manager must ensure that all relevant checks on new staff are fully carried out and well documented. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 51) Inspection report for supported accommodation provider: Care Concept-Solutions 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Care Concept-Solutions 8

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Supported accommodation provider details

Registered provider: Care Concept-Solutions Ltd

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Supported accommodation provider details

Registered provider address: Markham House, 20 Broad Street, Wokingham, RG40 1AH

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Supported accommodation provider details

Registered service manager: Vincent Balogun

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Supported accommodation provider details

Email address: contact@careconcept-solutions.org

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Inspector

Glen Strowbridge, Social Care Inspector Inspection report for supported accommodation provider: Care Concept-Solutions 9 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services and inspects services for looked- after children, safeguarding and child protection.

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Inspector

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Inspector

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