Hannah-Grace Care and Support LtdOfsted inspection, 3 Jul 2026

Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 1 Hannah-Grace Care and Support Ltd Registered provider: Hannah-Grace Care Support LTD

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider. It provides up to 7 group living premises that are not limited to looked-after children and care leavers. The service can accommodate up to 21 children. Children receive daily support, including access to staff members 24 hours a day, 7 days a week, and out- of-hours support.

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provider

At the time of the inspection, the service provided support for 9 children aged 16 and 17 years.

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provider

The service manager, who is also the nominated individual and director, registered with Ofsted in January 2024.

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Inspection dates: 1 to 3 July 2026

The inspection was announced on 29 June 2026 and started that day. The inspector was on site from 1 July to 3 July 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children's experiences, and this may limit their progress. Leaders and managers must make improvements.

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Outcome

The next inspection will be within approximately 18 months

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Summary of findings

Children live in accommodation that is safe, comfortable and maintained to a good standard. They benefit from positive relationships with staff, who help them to develop independence skills, maintain important relationships and prepare for Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 2 adulthood. Children speak positively about their experiences and value the support they receive.

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Summary of findings

Children's experiences are generally positive. However, progress is not consistent for all children. Many children are not engaged in education, employment or training. Some children continue to experience missing-from-home incidents and other risk- taking behaviour. These factors limit opportunities for children to develop skills, achieve their goals and improve their prospects.

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Summary of findings

Weaknesses in care planning, risk assessments and management oversight mean that children do not always receive support that is informed by accurate, up-to- date and individualised information. Consequently, leaders cannot consistently demonstrate how support improves children's safety, reduces vulnerabilities or helps them to make sustained progress from their starting points. Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 3

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Overall experiences and progress of children

Children live in welcoming homes that provide them with comfort, privacy and stability. Staff support children to develop practical independence skills, including budgeting, shopping, cooking and personal care. Children are encouraged to maintain relationships that are important to them.

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Overall experiences and progress of children

Most children benefit from trusting relationships with staff who know them well. These relationships help children to share their worries, seek support when needed and develop confidence in their abilities.

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Overall experiences and progress of children

Two children spoke with the inspector during the inspection and were positive about their experiences of living in supported accommodation. Children said that staff listen to them, support them and help them to feel safe. They spoke positively about their homes and valued having personalised bedrooms that reflect their interests and preferences. These arrangements help children to feel comfortable and settled and develop a sense of belonging.

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Overall experiences and progress of children

Many children are not engaged in education, employment or training. This limits their opportunities to gain qualifications, develop independence skills, build confidence and prepare for adulthood. Leaders and staff work alongside education providers, employers and other professionals to encourage engagement, but this is not consistently successful.

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Overall experiences and progress of children

Children's plans do not consistently provide clear and personalised guidance about how staff will support children to achieve their targets, help them to reach their aspirations and manage identified risks. Risk assessments and support plans are not always updated when children's circumstances change and do not consistently reflect known vulnerabilities or emerging concerns. Consequently, children do not always receive support that is informed by an accurate understanding of their current needs and risks. This reduces leaders' ability to demonstrate how support helps children to make progress, achieve their aspirations and experience sustained improvements in their safety and wellbeing.

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Overall experiences and progress of children

Leaders undertake assessments before children move into the service. They have identified that information from previous placements, education providers and family members is not always obtained and recognise the need to strengthen admission assessments to ensure they have a fuller understanding of children's needs and risks before determining whether they can meet them effectively.

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How well children are helped and protected

Staff understand their safeguarding responsibilities and work effectively with social workers, the police and other professionals to promote children's safety and wellbeing. When children go missing, staff take appropriate action to try to locate them. They maintain contact, where possible, and support children's safe Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 4 return. Staff understand their responsibilities and respond appropriately when concerns arise.

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How well children are helped and protected

Children know how to raise concerns and share their views. They report that staff listen to them and take action when they are worried or need support. Staff receive safeguarding training in areas such as exploitation, missing-from-home incidents, behaviour management and supporting children in crisis. This helps staff to recognise safeguarding concerns and respond appropriately.

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How well children are helped and protected

Children are not consistently protected by effective risk management. Risk assessments do not always reflect children's known vulnerabilities, emerging risks or provide staff with clear strategies to reduce risk. As a result, some children continue to experience repeated missing-from-home incidents and exploitation concerns. Leaders cannot consistently demonstrate that interventions are reducing children's vulnerabilities or improving their safety over time.

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How well children are helped and protected

Leaders have systems in place to notify Ofsted of significant events. Inspection findings identified several incidents that were not notified within the required time scales. This reduces opportunities for timely external scrutiny of incidents that affect children's safety and welfare.

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How well children are helped and protected

Leaders undertake recruitment checks before staff work with children. Recruitment records are not well maintained. As a result, leaders cannot always demonstrate that recruitment decisions have been subject to effective management oversight and scrutiny.

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The effectiveness of leaders and managers

The registered person is supported by a skilled and experienced management team. Leaders have created a positive, child-centred culture across the homes. Staff describe leaders as approachable, knowledgeable and supportive.

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The effectiveness of leaders and managers

Children benefit from support provided by staff who feel valued and confident in their roles. Staff develop positive relationships with children and provide support that helps many children feel settled, safe and able to develop the skills they need for adulthood.

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The effectiveness of leaders and managers

When concerns about staff practice arise, leaders take appropriate action to address these. This helps to promote accountability and supports staff to reflect on how they can improve children's experiences, safety and wellbeing.

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The effectiveness of leaders and managers

Leaders understand the strengths and challenges in the service and take action to address areas for improvement. However, weaknesses in care planning, risk assessments and record-keeping mean that leaders do not always have a sufficiently comprehensive overview of children's experiences, progress and vulnerabilities. Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 5 Leaders respond appropriately to safeguarding concerns and incidents. Despite this, records do not consistently demonstrate how information from safeguarding concerns, incidents and monitoring activity is evaluated to understand the overall impact of support provided to children. This limits leaders' ability to demonstrate how risks have reduced over time and how practice has improved children's experiences, safety and progress.

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The effectiveness of leaders and managers

Information gathered through management monitoring and review activities does not provide a sufficiently joined-up picture of children's experiences, progress and vulnerabilities. Consequently, leaders cannot always demonstrate the impact of their actions on reducing risks, improving children's safety or helping them to achieve sustained, positive outcomes. Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that children receive support in accordance with the support standard. In particular, children's support plans and risk assessments must be regularly reviewed and updated to reflect their current needs, known vulnerabilities and emerging risks. Children's records must provide staff with clear and specific guidance about how risks will be reduced, safety promoted and progress supported. (Supported Accommodation (England) Regulations 2023, Regulation 9(2)(a)(b)(c)) 7 August 2026

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Requirement Due date

The registered person must maintain clear, accurate and up- to-date records for each child. Records must provide a comprehensive account of children's needs, risks, experiences, progress and the support provided. (Supported Accommodation (England) Regulations 2023, Regulation 23) 7 August 2026

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Requirement Due date

The registered person must ensure that monitoring and review systems are effective in identifying shortfalls in practice and driving improvement. Leaders must be able to demonstrate how monitoring, evaluation and review activities improve children's experiences, safety and progress. (Supported Accommodation (England) Regulations 2023, Regulation 24) 7 August 2026 Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 7

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Recommendations

 The registered person should ensure that assessments completed before children move into the service are informed by all relevant information available from professionals, previous carers and family members, where appropriate, to support well-informed placement decisions and a clear understanding of children's needs and vulnerabilities. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 19 – Accommodation and support standard)  The registered person should continue to work with education providers, employers and partner agencies to maximise opportunities for children to engage in education, employment and training and improve their readiness for adulthood. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 35 – Support standard)  The registered person should strengthen management oversight of children's risk assessments so that the effectiveness of risk reduction strategies and progress in

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Recommendations

reducing children's vulnerabilities can be clearly demonstrated. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 35 – Support standard)  The registered person should ensure that recruitment records provide a clear audit trail of management decision-making and demonstrate how safer recruitment practice has been applied and evaluated. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 44 – Leadership and management standard)  The registered person should ensure that significant events are notified to Ofsted promptly and within expected timescales to support effective oversight of incidents affecting children's safety and welfare. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 45 – Leadership and management standard)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 8

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Supported accommodation provider details

Registered provider: Hannah – Grace Care Support LTD

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Supported accommodation provider details

Registered provider address: Unit E3 Holly Court, Holly Farm Business Park, Honiley, Warwickshire CV8 1NP

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Supported accommodation provider details

Email address: office@hannahgracehomecare.co.uk

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Inspector

Sharron Escott, Social Care Inspector Inspection report for supported accommodation provider: Hannah-Grace Care and Support Ltd 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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