Children's Home run by JMR Healthcare Limited in SuffolkOfsted inspection, 16 Sept 2026

Inspection report for children's home - monitoring visit: 2878754 1 Registered provider: JMR HEALTHCARE LTD

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Inspected under the social care common inspection framework

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Information about this children's home

This privately owned children's home is registered to provide care and accommodation for one child who may have emotional and behavioural difficulties and associated mental health needs.

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Information about this children's home

The manager registered with Ofsted in August 2026.

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This monitoring visit

This visit was undertaken to address specific concerns received by Ofsted.

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This monitoring visit

The home was registered in August 2026. One child has moved into the home since registration. There are significant concerns relating to the help and protection of children and the leadership and management of the home. As a result, 3 compliance notices have been served.

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This monitoring visit

The child has challenges with their mental health and requires support and supervision from staff. On 2 occasions, the child accessed items that caused harm and required hospital treatment. On another 2 occasions, the child has ligatured and required hospital treatment.

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This monitoring visit

Staff undertook room searches; however, they did not find all the unsafe items. Managers did not sufficiently explore how the child gained access to these items or whether the existing safety plans were effective. After the first incident, there is limited evidence that the provider considered whether searches were thorough, or if staff understood what they were looking for and the environment remained safe. The absence of a comprehensive review of these incidents has resulted in further incidents, placing the child at a risk of harm. Inspection report for children's home - monitoring visit: 2878754 2 On another occasion, the child told a staff member that they were experiencing low mood. The staff member spent a short time with the child and then went to the office to do paperwork, leaving the child alone. The child then used a ligature. This response did not reflect the child's vulnerabilities or potential risk. The child's

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This monitoring visit

immediate safety needs were not given sufficient priority.

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This monitoring visit

Staff did not dynamically risk assess the child's environment when they were in hospital. The child ligatured in the hospital bathroom.

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This monitoring visit

These incidents demonstrate that staff do not consistently anticipate or respond to emerging risks for the child or adapt their practice as necessary. The child has been exposed to avoidable hazards, and experienced incidents that placed them at significant risk of harm.

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This monitoring visit

The child has experienced repeated incidents despite detailed plans being in place. This indicates that staff do not consistently use the safeguards identified in the child's plans. The provider has not demonstrated that written risk management arrangements are understood by staff and used in day-to-day practice.

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This monitoring visit

Management oversight of serious incidents is ineffective. Managers have not consistently identified why safeguards failed, why room searches missed items or whether staff responses were appropriate. The staff involved in incidents sometimes undertook each other's debriefs. This limits independent scrutiny of their practice and reduces opportunities to identify missed actions or challenge decisions.

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This monitoring visit

Managers have not notified Ofsted of the serious incidents reviewed during this visit, including incidents involving hospital visits and ligatures. This means that Ofsted was not given timely information about significant events affecting the child. This limits the opportunities for appropriate external scrutiny of the provider's response.

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This monitoring visit

There are weaknesses in the communication with the placing authority. Staff were given details of the social workers on duty at a point when information needed to be shared. Despite this, incident reports continued to be sent to an allocated social worker who was on annual leave. This meant that important information about serious incidents was not consistently received by the professional who could respond at that time. The delay reduced the opportunity for the local authority to understand changes in risk, review the child's circumstances and take timely safeguarding action.

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This monitoring visit

Despite the serious concerns raised, the relationships between staff and the child are developing. This child has had several placements that have ended quickly and the local authority and the provider are trying to offer some consistency and stability for them.

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This monitoring visit

Following the incidents above, the local authority has worked with the provider to strengthen the planning for this child. They have implemented weekly multi-agency meetings and improved communication and safety planning. Inspection report for children's home - monitoring visit: 2878754 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply with the given timescales.

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child's welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home's child protection policies;

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Requirement Due date

that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the effectiveness of the home's child protection policies is monitored regularly. Regulation 12 (1) (2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(e)) 23 October 2026 Inspection report for children's home - monitoring visit: 2878754 4 *The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children's home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home's statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(f)(h)) 23 October 2026

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Requirement Due date

*The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(e)) 23 October 2026

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child's placing authority effectively in the child's care, in accordance with the child's relevant plans;

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Requirement Due date

seek to secure the input and services required to meet each child's needs. (Regulation 5 (a)(b)) 23 October 2026

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Requirement Due date

*These requirements are subject of a compliance notice. Inspection report for children's home - monitoring visit: 2878754 5

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children's home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: 2878754 6

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Children's home details

Registered provider: JMR Healthcare limited

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Children's home details

Registered provider address: Roxburgh House, Rosebery Business Park, Mentmore Way, Poringland, Norfolk NR14 7XP

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Inspector

Thembie Mzila, Social Care Inspector Inspection report for children's home - monitoring visit: 2878754 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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