Children's Home run by Physis Quantum Limited in Telford and WrekinOfsted inspection, 9 Sept 2026

Inspection report for children’s home: 2801849 1 Registered provider: Physis Quantum Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

A private provider operates this home. The home is registered to provide care for up to 2 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, 2 children were living in the home. One child was spoken to during the inspection.

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Information about this children’s home

The manager registered in October 2025 and is suitably qualified and experienced.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2801849 2

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Inspection date Inspection type Inspection judgement

09/04/2025 Full Good Inspection report for children’s home: 2801849 3

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Summary of findings

Overall, children have positive day-to-day experiences and make progress from their starting points. Staff encourage and support children to make progress with their health, in their education, and with their emotional, social and psychological wellbeing.

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Summary of findings

Staff work in partnership with external agencies to mitigate children’s risks and keep children safe. Feedback received from external professionals and parents is highly complimentary of the manager’s and staff’s approach to keeping children safe.

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Summary of findings

The registered manager has effective oversight of the home and ensures that staff have the knowledge and skills to meet children’s needs.

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Overall experiences and progress of children and young people: good

Since the last inspection, 4 children have moved in, and 3 children have moved on from the home. Children’s moves into and out of the home are managed sensitively and effectively. Some children have returned to the care of their families.

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Overall experiences and progress of children and young people: good

Staff support children’s learning and development well. They work closely with education professionals to meet children’s education needs. The manager advocates for children and challenges professionals when there are delays which impact on children’s education engagement. This advocacy supports children to engage with education that meets their individual needs.

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Overall experiences and progress of children and young people: good

Children have opportunities to share their views, wishes and feelings. Staff and managers ensure that children’s views are acted on to ensure that children feel listened to and heard.

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Overall experiences and progress of children and young people: good

Children are encouraged to live a healthy lifestyle. Staff ensure that children have a balanced diet, take regular exercise and are registered with local health services. Staff regularly talk to children about the importance of attending appointments and any risks to their health. When needed, staff seek specialist support, and an internal clinical team supports the children with their emotional wellbeing. This supports children to have improved physical and emotional health.

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Overall experiences and progress of children and young people: good

Staff understand the importance of children’s relationships with their family and friends. They support children to see their families, who live far away, and they work with children so that they can see their friends safely. This helps children to stay connected to those who are close to them and contributes to their individual life stories.

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Overall experiences and progress of children and young people: good

There are 2 children currently living in the home. Initially, both children were happy, settled and making progress. However, more recently there has been an increase in Inspection report for children’s home: 2801849 4 incidents, and for one child, risk has increased. Staff are working hard to reduce this and keep the child safe. While this is currently impacting on both children’s day-to-day experiences, managers and staff are working closely with partner agencies to minimise the risks and determine next steps.

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Overall experiences and progress of children and young people: good

The home environment is well presented. Children have been involved in choosing new furniture. Children’s rooms are comfortable and personalised to suit children’s tastes, and there are photos of children and their adventures throughout the home. This helps children to feel comfortable and gain a sense of belonging. However, there is an overuse of locks on internal doors, which detracts from the welcoming, homely feel.

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How well children and young people are helped and protected: good

Managers and staff work hard to keep children safe. Managers ensure that staff are provided with up-to-date guidance on how to meet children’s needs and mitigate risk. Staff understand children’s vulnerabilities and the actions that they need to take to safeguard children.

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How well children and young people are helped and protected: good

Staff use restrictive physical intervention as a last resort to keep children and staff safe. The manager has effective oversight of incidents to ensure that, when used, restraint is necessary and proportionate.

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How well children and young people are helped and protected: good

Staff consistently follow children’s plans when children go missing from their home. They relentlessly search for children and work with police and family members to locate children as quickly as possible. When risks and the frequency of incidents increase, managers participate in multi-agency strategy meetings to identify strategies to discourage children from going missing from home.

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How well children and young people are helped and protected: good

Children’s concerns and complaints are taken seriously. Leaders and managers ensure that information is quickly shared with safeguarding professionals. The manager takes action and shares outcomes with children. This ensures that there is a multi-agency approach to safeguarding, which helps to keep children safe.

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How well children and young people are helped and protected: good

Staff talk to children about important topics such as being missing from home, risks in the community, sexual health and relationships. This helps children to be more informed on how to keep themselves safer.

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How well children and young people are helped and protected: good

Overall, staff take effective action to keep children safe. However, there have been occasions when staff have not always been able to assess and take appropriate action to mitigate children’s risks effectively. Consequently, on some occasions, some incidents may have been avoidable. Managers have acknowledged that this is an area for improvement and are taking action. Inspection report for children’s home: 2801849 5

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The effectiveness of leaders and managers: good

The home is managed by a compassionate and hardworking registered manager. A supportive and knowledgeable deputy manager has recently been appointed. Together they have a good understanding of the home’s strengths and where improvements are needed. They are working hard to make improvements to the quality of care afforded to children.

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The effectiveness of leaders and managers: good

Managers ensure that they have effective systems in place to support staff to develop in their roles. They ensure that staff have regular practice-related supervision, annual appraisals and personal development plans. In addition, there are regular team meetings which allow staff to reflect on practice. These systems help staff to feel valued and that they develop, while promoting cohesive teamwork and consistency for children.

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The effectiveness of leaders and managers: good

Working with external agencies is a strength of the home. Feedback from professionals and parents is positive. They are all complimentary about the manager’s and staff’s approach to working together and their responses to safeguarding risks.

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The effectiveness of leaders and managers: good

Overall, leaders and managers have effective systems in place. These systems enable them to monitor and evaluate the care that children receive. They use external and internal audits well to drive forward continuous development of the home. However, while the manager reviews all children’s incidents, her oversight and decision-making are not always clearly documented. This recording shortfall has not impacted on practice but does have the potential to do so.

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The effectiveness of leaders and managers: good

The manager does not always ensure that lessons learned are implemented and shared with the whole staff team effectively. For example, on one occasion, while the manager identified and spoke to a staff member about a shortfall in their practice, they did not ensure that lessons learned were shared with the staff team. This is a missed opportunity to learn from incidents and strengthen the whole team’s practice. Inspection report for children’s home: 2801849 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; and

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm. (Regulation 12 (1) (2)(a)(i)(iii))

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Requirement Due date

The registered person should ensure that staff have the knowledge and skills to dynamically assess and take action to mitigate risk to keep children safe. 11 October 2026

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Recommendations

 The registered person should ensure that the home environment is nurturing, supportive and homely and that it meets the needs of the children. In particular, the locks on all internal doors should be less intrusive and removed if not required. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)  The registered person should make best use of information from independent and internal monitoring to ensure continuous improvement. They should be skilled in anticipating difficulties and reviewing incidents, such as learning from disruptions and children’s moves out of the home. They are responsible for implementing lessons learned and sustaining good practice across the whole team. In addition, the registered person should ensure that their oversight is clearly recorded on all safeguarding records. (‘Guide to the Children’s Homes Regulations, including the

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Recommendations

quality standards’, page 55, paragraph 10.24) Inspection report for children’s home: 2801849 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2801849 8

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Children’s home details

Registered provider: Physis Quantum Limited

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Children’s home details

Registered provider address: D P C Chartered Accountants, Stone House, 55 Stone Road Business Park, Stoke-on-Trent, Staffordshire ST4 6SR

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Inspector

Sonia Sullivan, Social Care Inspector Inspection report for children’s home: 2801849 9 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services and inspects services for looked- after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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