Children's Home run by Care2rise Ltd in Hillingdon

Inspection report for children’s home: 2726852 1 Registered provider: Care2Rise Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home registered with Ofsted in May 2023 and is privately owned. It provides care for up to 4 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, one child was living in the home. The inspector spoke with the child.

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Information about this children’s home

The manager registered with Ofsted in May 2024.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2726852 2

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Inspection date Inspection type Inspection judgement

12/08/2025 Full Good 30/04/2024 Full Good 15/08/2023 Full Requires improvement to be good Inspection report for children’s home: 2726852 3

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Summary of findings

Children receive good-quality care from staff who support them to feel settled, safe and valued. Children’s health, education, identity and overall wellbeing needs are supported well by the staff. Staff use a therapeutic model of care to support children with their emotions and help them to develop confidence and independence skills. The home has a stable staff team. Some aspects of care require strengthening, including direct work and maintaining training records, seeking regular feedback from children and external professionals, and for all staff to complete their level 3 qualifications within regulatory timescales. However, these issues have not had a negative impact on the quality of care offered to the children.

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Overall experiences and progress of children and young people: good

Staff work effectively with external professionals to ensure that children’s needs are fully understood before they move into the home. Children are offered opportunities to visit the home, meet the staff and choose their bedroom before their move. This enables them to feel welcomed and sets clear expectations from the start.

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Overall experiences and progress of children and young people: good

Joint planning takes place with staff, children, family members and external professionals to enable a smooth transition when children move on from the home. Following the move, staff remain in contact with children and continue to support them through outreach work. These activities provide emotional security and support a well-managed transition.

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Overall experiences and progress of children and young people: good

Children are registered with all essential health services, and their health needs are met. Staff support children in attending their health appointments and use one-to-one sessions to prepare them in advance.

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Overall experiences and progress of children and young people: good

Children’s educational needs are met through effective partnership working between staff and education providers. Staff maintain regular communication with schools and work collaboratively with education professionals to ensure a consistent approach to supporting children’s learning. This coordinated support enables children to work towards their educational targets and promotes positive progress in line with their individual learning needs and abilities.

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Overall experiences and progress of children and young people: good

Staff support children to maintain positive relationships with their families. Staff keep family members updated as appropriate. One parent noted that they have observed staff being patient, caring and supportive of their child by offering their favourite food, showing curiosity about their culture and helping them to look after their hair. As a result, the child’s identity needs are well met. Inspection report for children’s home: 2726852 4

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How well children and young people are helped and protected: good

Children feel safe and settled in the home. Leaders and managers have implemented systems for staff to be supported and updated on children’s developing needs. Staff demonstrate a sound understanding of children’s vulnerabilities and the approach they need to take to keep them safe. As a result, staff manage incidents confidently and the frequency of such incidents has reduced, offering better stability for children.

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How well children and young people are helped and protected: good

Staff use therapeutic approaches to help children make sense of their emotions, develop positive relationships and keep them safe. Staff take time to build meaningful connections and achieve this through child-led one-to-one community-based activities and supporting them with their independence skills. As a result, children build positive connections with staff, feel confident to seek support as needed and develop their independence.

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How well children and young people are helped and protected: good

Staff understand the process to follow when children go missing and know how to support them during such incidents. Staff notify relevant professionals and liaise with the child’s support network, attempting to keep in touch with the child to ensure that they are safe. When the child returns, staff offer emotional support and help them to settle back into their routines.

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How well children and young people are helped and protected: good

Staff support children with the complaints process and let them know how to make use of it when needed. Staff obtain children’s views through one-to-one sessions and weekly meetings. However, managers do not have a formal system for recording and reviewing feedback from children and external professionals. As a result, they are unable to use this information effectively to support continuous service improvement.

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The effectiveness of leaders and managers: good

Leaders and managers have a good understanding of the needs of the service and the areas for development. The home offers a therapeutic approach and has trained staff in this model. The organisation has an in-house therapist, who supports children using this approach and provides staff with ongoing advice regarding the implementation of the model. Staff noted that this support has enhanced their skills and helped them to better meet children’s needs.

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The effectiveness of leaders and managers: good

Team meetings and supervision are offered monthly to staff. These meetings are used to manage the needs of the service, to review staff wellbeing and to provide a reflective space to support staff growth and professional development. All external professionals provided positive feedback on the support offered by the staff and their approach to caring for the children.

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The effectiveness of leaders and managers: good

Records of direct work offered by staff indicate that the sessions are not always recorded accurately to reflect the support offered to children. The quality and accuracy of the records vary, although this does not affect the care provided. As a result, leaders and managers may not have a complete understanding of the quality of the work being Inspection report for children’s home: 2726852 5 carried out, and children may not have a full picture of their time at the home should they wish to access their records at a later date.

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The effectiveness of leaders and managers: good

Staff are provided with regular training that supports them to meet the needs of the children. However, records do not accurately reflect the training completed, which limits management oversight.

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The effectiveness of leaders and managers: good

The home has a stable team of staff who have worked at the home since it opened. This has enabled children to experience consistent care. Staff demonstrate the skills and experience needed to support the children’s needs. However, not all staff have completed their level 3 qualification within the required regulatory timescales. Leaders and managers are aware of this and are currently putting plans in place to support staff in completing the qualification. Inspection report for children’s home: 2726852 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home,

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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Requirement Due date

the Level 3 Diploma for Residential Childcare (England) (“the Level 3 Diploma”); or

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Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma.

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Requirement Due date

in the case of an individual who starts working in a care role in a home after 1st April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home. (Regulation 32 (1) (2)(a)(b) (3)(b) (4)(a)(b) (5)(a)) 6 November 2026 Inspection report for children’s home: 2726852 7 In particular, the registered person should ensure that all staff working with children complete the relevant National Vocational Qualification at level 3 within the relevant timescales.

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Recommendations

 The registered person should actively seek independent scrutiny of the home through obtaining regular feedback from all professionals and children. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 55, paragraph 10.24)  The registered person should ensure that staff provide direct work that is tailored to each child’s identified needs and promotes their safety and protection from harm. Any direct work carried out must be recorded accurately and clearly demonstrate both the nature of the work and its impact on the child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)  The registered person should ensure that training undertaken by staff is clearly recorded to enable leaders and managers to maintain effective oversight of staff development needs and provide appropriate support. (‘Guide to the Children’s Homes

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Recommendations

Regulations, including the quality standards’, page 53, paragraph 10.8)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2726852 8

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Children’s home details

Registered provider address: 118a Barking Road, Royal Victoria Docks, London E16 1EN

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Inspector

Nirmal Gracian, Social Care Inspector Inspection report for children’s home: 2726852 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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