Children's Home run by Caring Hearts Homes Ltd in Harrow

Inspection report for children’s home: 2826739 1 Registered provider: Caring Hearts Homes Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately run children’s home provides care for up to 2 children with social and emotional difficulties.

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Information about this children’s home

The home registered with Ofsted in April 2025. The manager was registered in February 2026.

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Information about this children’s home

The registered provider has appointed a new responsible individual. We are yet to check if this person has the relevant capacity, experience and skills to carry out the role.

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Information about this children’s home

There was 1 child living at the home at the time of this inspection, and the inspector spoke with them.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2826739 2

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Inspection date Inspection type Inspection judgement

01/07/2025 Full Requires improvement to be good Inspection report for children’s home: 2826739 3

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Summary of findings

The child is settled and is making good progress as a result of positive relationships with staff, consistent care and support, and opportunities to develop their education, interests and aspirations. The child is well cared for. Staff demonstrate a good understanding of their needs and use effective approaches to reduce incidents and promote the child’s emotional wellbeing. Leaders and managers provide effective oversight through good- quality monitoring, relevant training, regular supervision and reflective team discussions, while maintaining a supportive culture in which staff feel valued.

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Overall experiences and progress of children and young people: good

The child is settled in the home and is making positive progress. The dedication of staff and managers in developing trusting relationships with the child has helped the child to feel increasingly secure. The child now has close relationships with most staff and there is a clear sense of mutual respect. The child is increasingly able to recognise when their behaviour has been inappropriate and will apologise to staff when this happens. This demonstrates the progress the child has made in developing positive relationships and managing their emotions.

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Overall experiences and progress of children and young people: good

Staff have a good understanding of the child’s individual needs and are committed to promoting their welfare and development. Clear information about the child’s needs and how they should be supported helps staff to respond consistently to their needs and has contributed to improvements in the child’s emotional wellbeing and relationships. The child’s increased sense of security is particularly significant, as they have now lived in the home for longer than in any other children’s home.

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Overall experiences and progress of children and young people: good

Staff speak positively and warmly about the child and demonstrate genuine care for their wellbeing. They make effective use of the child’s interests to motivate them and to promote positive behaviour. In particular, the child’s interest in mixed martial arts (MMA) has been encouraged, contributing to increased self-esteem, purpose and aspiration for their future.

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Overall experiences and progress of children and young people: good

The child is making positive progress in education. They have engaged well with tuition in mathematics, English and Spanish and now feel ready to return to school. Managers are working closely with other agencies to identify a suitable school that will meet the child’s needs.

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Overall experiences and progress of children and young people: good

Staff support the child to maintain important relationships with their family, and the child has regular contact with a close family member who lives abroad. A recent holiday abroad to see their family was positive. Managers recognise the importance of these relationships and support family time, when possible. Inspection report for children’s home: 2826739 4 The home is clean and tidy and suitable for the child. Staff and managers continue to identify ways to improve the environment. The child is proud of their bedroom and keeps it tidy, with minimal staff support.

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How well children and young people are helped and protected: good

The child is protected well and benefits from trusting and positive relationships with staff. Staff are able to recognise when the child may become upset. This enables them to respond appropriately and provide support at an early stage. The development of positive relationships and effective approaches to managing the child’s behaviour have contributed to a significant reduction in incidents.

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How well children and young people are helped and protected: good

Staff have undertaken relevant training, which has strengthened their understanding of the child’s needs and how these may affect their behaviour. Staff use effective de- escalation techniques and supportive relationships to help the child manage their emotions when they are distressed. Physical activities, including MMA, provide the child with a positive way to channel their energy and support their emotional wellbeing.

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How well children and young people are helped and protected: good

Safeguarding concerns are responded to promptly and appropriately. Managers work closely with relevant safeguarding professionals, including the local authority designated officer (LADO), when concerns are raised about staff practice. Information provided by the LADO confirms that managers act appropriately in response to any allegations made by the child about staff. This demonstrates that managers understand their safeguarding responsibilities and take appropriate action to protect the child.

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How well children and young people are helped and protected: good

Managers demonstrate learning from incidents and use this to strengthen practice. Staff reflect on incidents and consider how care and support can be improved. This helps to ensure that safeguarding practice remains responsive to the child’s needs and that staff are increasingly better equipped to prevent and manage future incidents.

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How well children and young people are helped and protected: good

Leaders and managers apply safer staff recruitment practices. The required information is obtained and assessed before staff begin working in the home. This helps to ensure that only suitable people are employed to care for the child.

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The effectiveness of leaders and managers: good

Leaders and managers are ambitious for the child and have high expectations for their progress and future. They have a clear understanding of the child’s individual needs, strengths and aspirations and ensure that staff are focused on helping them achieve positive outcomes. Managers work proactively with the child, staff and other professionals to identify opportunities that will support the child’s development, including in education, and positive activities to support them in preparation for their future.

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The effectiveness of leaders and managers: good

Leaders and managers have effective quality monitoring processes. They regularly review the quality of care provided to the child and use information from records, incidents and feedback to identify areas for improvement. Learning from incidents is considered carefully and informs changes to practice where necessary. This helps to Inspection report for children’s home: 2826739 5 ensure that the care provided remains responsive to the child’s needs. However, the home’s statement of purpose does not contain all the required information and it is not always sent to the regulator promptly following review. A requirement has been made in relation to this.

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The effectiveness of leaders and managers: good

Staff receive effective training and support to help them to provide good-quality care to the child. Training relevant to the child’s needs has been used to strengthen staff understanding of how best to support them. Staff benefit from regular supervision and reflective team discussions, where they can consider the impact of their practice, discuss challenges and identify effective approaches to care for the child. This contributes to consistent care and supports staff to develop their skills and confidence.

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The effectiveness of leaders and managers: good

Staff speak positively about working in the home and describe managers as supportive and approachable. They feel valued and well supported in their roles and are able to seek guidance when they need it. Managers promote an open and supportive culture in which staff can reflect on their practice and work together effectively. This openness is also reflected in the way that managers work collaboratively with other professionals involved in the child’s care. Inspection report for children’s home: 2826739 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to The Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must compile in relation to the children’s home a statement ("the statement of purpose") which covers the matters listed in Schedule 1.

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it; and

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Requirement Due date

notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (1) (3)(a)(b)) 30 October 2026

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2826739 7

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Children’s home details

Registered provider: Caring Hearts Homes Ltd

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Children’s home details

Registered provider address: Suite 105, Stanmore Business Centre, Howard Road, Stanmore HA7 1FW

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Inspector

Thobekile Bandama, Social Care Inspector Inspection report for children’s home: 2826739 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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